icon_holidays

Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

It’s Christmas! Throw Me A Bone Here!

| TN, USA | Holidays, Theme Of The Month

(I work at a pet store and my store manager left two weeks before Christmas. After a week we hire a new store manager and I have my first shift with him on Christmas Eve. It’s about closing time and I have just worked from open to close.)

Me: “Hey, before you shut down the last register can you ring these up for me?”

(I hold up two dog bones.)

Manager: “Sure. Are these a Christmas present for your dog?”

Me: “No, my boyfriend’s aunt had surgery so she wasn’t able to get her dog a bone for Christmas, so I decided to pick her up some.”

Manager: “Well, in that case, tell her I said Merry Christmas.”

(He then handed me the bones back and insisted I don’t pay.)

Santa Wouldn’t Let The Slippers Slip

| Toronto, ON, Canada | Holidays, Theme Of The Month

(It’s about two weeks before Christmas, and I’m finishing up some shopping. I overhear this conversation between a mother and her very young (about two-and-a-half years old) daughter.)

Daughter: *sees a pair of fuzzy pink slippers with a popular princess on them* “Mommy! Mommy! These shoes! We have to buy these shoes!”

Mother: *clearly knowing what’s coming* “No, sweetie, not today.”

Daughter: “Mommy! We have to buy these shoes!”

Mother: *very patiently* “No, we’re not shopping for us today. Put them back.”

Daughter: “Then… I’ll buy them!” *takes a step towards the cash register*

Mother: *still patient* “Sweetie, you don’t have any money. Time to put them back.”

Daughter: “Oh… okay. You buy them, then!”

(They go around like this a few times, and the little girl is getting close to throwing a tantrum in the crowded store. The mother is sounding a little less patient.)

Mother: “Sweetie, we can’t buy them today because Christmas is coming! Santa might be bringing them for Christmas.”

Daughter: *not quite buying it* “Really?”

Mother: “Yes! Santa told me so. We can’t buy them now. We have to wait for Christmas.”

Daughter: “Oh! Okay! Here!”

(She gave her mom the slippers and skipped off to look at something else. I’m pretty sure “Santa” had already bought the slippers!)

Keeping The Holiday Spirit Refrigerated

| Belleville, ON, Canada | Holidays, Theme Of The Month

(This is a number of years ago at a popular store call centre at Christmas time. I was in high school trying to make money for gas.)

Me: “Happy Holidays and thank you for choosing [Store]. How may I help you?”

Customer: “Well, I ordered a fridge from you a few weeks ago and they said it would be here by Christmas, but it’s not here yet.”

Me: “Okay, do you have your [Store] card on you?”

(I look her information up and confirm the security details.)

Me: “Okay, it says here that your order has been back-ordered, and unfortunately may not arrive in time for Christmas.”

Customer: “What? It has to be here for Christmas. When I ordered it the person PROMISED me it would be here by Christmas.”

Me: “Well, let me double check some things here, make sure there isn’t anything missed.” *I go through different paths coming to the same conclusion* “Unfortunately, the fridge may not arrive until the New Year. Apparently it’s a very popular model.”

Customer: “Well, that doesn’t help me! You guys PROMISED me it would be here!”

Me: “And it will be, but unfortunately—”

Customer: “No! You PROMISED it would be here, so what are you going to do to fix this?!”

Me: “I— uh, well, the only solution I can think of is you could try reordering it and return one when they both arrive for a full refund, bringing you back to as if you’d only bought one.”

Customer: “You think that would work?”

Me: “It could. I’m not making any promises, but it says here if you order this today it would get there just after Christmas. It’s not perfect, but it’s not the New Year, either.”

Customer: “Okay, well, do that then.”

Me: “Okay, so you’ll order another fridge and send one back when the other one arrives?”

Customer: “Yes, that will do.”

Me: “Okay, can I get your [credit card number] again?”

Customer: “No.”

Me: “I’m sorry?”

Customer: “No, if I give you number you’re just going to charge it again.”

Me: “Yes, we have to charge the card to order a new fridge for you. We can’t send one to you for free.”

Customer: “Well, that’s what you said!”

Me: “I’m sorry, ma’am, but we cannot send you a free fridge on faith that you’ll send one back.”

Customer: “Well that’s just wonderful, isn’t it?! First you won’t send me the fridge YOU PROMISED would get here BY CHRISTMAS, then you want to charge me A SECOND TIME for the fridge YOU STILL WON’T SEND ME! Never mind, I guess I’ll just have to wait until AFTER Christmas and ruin it for them then. Thanks a lot!” *click*