Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Experienced A Brush With A ‘Bah Humbug’

| USA | Holidays, Theme Of The Month

(It’s two weeks before Christmas. I’m the second cashier today. I head up to my register and call over the next person in line. A woman and her friend come up. Note that earlier, one of my coworkers told me that some of the make up brushes need a new sign because the brushes went up in price. My coworker was going to try and print a new sign, but she couldn’t, so the wrong signs were left up.)

Me: “Hello! Did you find everything you were looking for today?”

Lady: “Yes.”

(I start to ring up her items, which included mostly make up brushes. As I’m ringing them up, the lady starts talking to me.)

Lady: “Those brushes with the two dollar tags, the sign said they were a dollar.”

Me: “Oh! I’m sorry about that. Those brushes went up in price. My coworker was trying to change the sign for them earlier but couldn’t. I’m not sure why she didn’t take the signs down for them.”

Lady: “Well, the sign says they’re for one dollar.”

Me: “Yes, but they went up in price. She was supposed to change the signs, but left the wrong ones…”

Lady: “Are you going to honor the sign or not?”

Me: *trying not to get angry* “Sure. If you’d like me to do that, I will.”

(I go to change the prices of the two make up brushes. However, if the price is changed by more than 20%, we have to get a manager to put in their number and password. I’m trying to do 50% off on the brushes, which means I need a manager. Unfortunately, there’s a problem…)

Me: “I’m really sorry, but I need a manager’s number to be able to do this. The main manager is on lunch right now—”

Lady: *interrupting me* “Then call her. She’ll come up. You have to honor the sign!”

(I look outside to see if the manager’s car is in the parking lot, meaning she’s probably in the store. But her car is gone.)

Me: “It looks like the manager isn’t in the store or the parking lot. Our other manager is way in the back, so he won’t be able to hear me if I…”

Lady: “Then go get him!”

Lady’s Friend: “Just forget about the make up brushes!”

Lady: “No. I’m making her do her job. She obviously doesn’t know what good customer service is.”

Me: *trying not to be hurt by her comments* “I’m going to go get the manager. I’ll be right back.”

(I run to the very back corner of the store, where the manager is bringing in a shipment of furniture. Thankfully, he’s nearly done. I quickly explain why I need him, and he writes his info for me to use. I run back up to the front.)

Me: “Sorry about that. He was accepting a load of furniture, and he wouldn’t have heard me if I paged him. He gave me his number, so now I can change the prices.”

(I successfully change the prices of the two make up brushes. But she’s not finished yet!)

Lady: “This one was hanging with the other ones on the dollar sign.”

(She holds up another make up brush that looks nothing like the other ones she has. The price tag on it does not say a dollar, either.)

Me: “I’m sorry, but if it was hanging with those other brushes then it was obviously not in the right place…”

Lady: “I don’t care. That’s not my fault.”

(By now, I’m fed up and just want to get her out of the store.)

Me: “Okay. I’ll change the price of that one, too.”

(I go to do so when, suddenly, the computer system won’t let me. I get errors three times in a row.)

Me: “The register is not letting me change the price of this item now for some reason. Let’s ring up the rest of the items, then we can try and ring this one up separately. Maybe it will work then.”

(As I’m trying to get her to pay, the lady starts making comments about how she thinks another item may have been in the wrong spot, as well. I tell her the price of that item and leave it at that. She pays, so I try doing a new transaction for the last make up brush. But even under a new transaction, the system is still not letting me change the price.)

Lady: “Well, maybe it doesn’t like your number. Try using the manager’s number.”

(I decide to call the manager up at this point. When he shows up, I explain how the system is malfunctioning. He suggests we print a new ticket for the item with the ticket printer on this register and change the price that way. I do so, and it works.)

Me: *hands the lady her receipt* “Thank you! Have a good day!”

(Once she was gone, I asked the manager if I could take my break early so I could go calm down. Thank goodness he let me because I was shaking with frustration! Talk about a lady with a “bah humbug” spirit! My coworkers were sympathetic and ranted with me about rude customers for the rest of my shift. At least my coworkers are pleasant people!)

A Very Ice Christmas

| RI, USA | Holidays, Theme Of The Month

(It’s a rather moderate Christmas Day and a surprisingly busy one at that. A lot of people have been buying ice. According to store policy, you have to pay for ice inside first before I can get it from the ice storage outside. After giving a customer their ice that they paid for, a customer who is fueling up at one of the gas pumps calls over to me.)

Customer: “Hey, can I get some ice, too?”

Me: “You’ll have to pay for it inside first.”

Customer: “Well, why can’t you just get the ice for me and I’ll pay for it once I’m done?”

Me: “I can’t do that, sir. It’s store policy.”

Customer: “Fine.”

(After I go inside, the customer follows me in and pays for the ice. Unfortunately, other customers come in behind him and I cannot leave the building while other customers are inside, even if it’s just to get ice. Several customers come in, even after others leave. After about five minutes, I hear:)

Customer: “You know what? This could have been avoided if you had just gotten me the ice before.”

(He then left despite already paying for the ice and never came back to get a refund.)

They Already Checked Out Last Night

| CO, USA | Holidays, Hotels & Lodging, Theme Of The Month

Guest: “Hi there. I would like to check out.”

Me: “I can do that for you. Did you enjoy your stay?”

Guest: “Yes, I love Colorado!”

Me: “I’m happy to hear that; I hope you come back soon.”

Guest: “Oh, I will! Here is my room key and what I couldn’t finish.” *smiles*

(He hands me his key, I feel a small bag under it.)

Guest: “Have a green Christmas!”

(I didn’t even need to look to see what it was. Only in Colorado will you get a check out with pot at four am.)

Kindness In Bloom

| USA | Awesome Customers, Holidays, Popular, Theme Of The Month

(I am standing behind a little old lady in line while holding a bouquet of tulips. In front of the old lady is a mother with her child and the mother seems to be having trouble. I haven’t really been paying attention to it.)

Old Lady: “Those tulips are very pretty. May I ask who they are for?”

Me: “They are for my mother. Her favorite flowers are tulips. Today is my parents’ anniversary and my dad couldn’t get off work today.”

Old Lady: “That is so sweet of you. Since you only have those flowers and I have a ton of groceries, how about you get in front of me so you can go surprise your mother faster.”

Me: “Thank you so much.”

(I was really happy I got to leave earlier and I smile at the old lady. Then I realize what’s going on with the lady in front of me: her card isn’t working and she has about $300 worth of groceries bagged. She’s crying and yelling loudly at the cashier.)

Lady: “I just got this card and they told me it would work; I really need these groceries today!”

Cashier: “I am sorry; is there something else you can pay with?”

Lady: “No, not at the moment! I’ll just leave.” *starts to grab her purse when the little old lady behind me walks in front of me*

Old Lady: “How much was everything she is wanting?”

Cashier: “It’s about $300.”

Old Lady: *looks at the lady who is crying* “Just think of this as an extremely early Christmas present.”

(The old lady then swipes her card and pays for the lady’s groceries. The lady breaks down in tears.)

Lady: “I’m so sorry for all of this. Is there anything I can do for you? I’m so sorry. I just got off of work and I’m pregnant and times are not being so good to me.”

Old Lady: *smiles at her* “The only thing I ask of is that you smile and know things will work out eventually.”

(I then broke down crying. As I was leaving I handed the old lady a tulip from the bouquet I had bought and smiled at her.)

Old Lady: “Thank you very much, dear.”

Me: “I wanted to thank you for being the kind soul that you are.”

Old Lady: “You are a very kind person; don’t ever lose that.”

Me:You are the kind person. Would you like any help with your groceries?”

Old Lady: “Um, yes, please; I don’t think I could manage by myself very well.”

(I helped her with her groceries and went home. I gave my mom her tulips and told her the story, and we both started crying.)

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The Picture Of Stupid

| Finland | Holidays, Theme Of The Month

(Christmas is our busiest season and our most popular item is a calendar with your own pictures. We have several different ones; you can choose the size, paper, and if it has name days or room for taking notes. A young woman in her 20s walks in with a USB.)

Customer: “What kind of calendars do you have? I have my pictures here.”

(I show her all our calendars and she takes good 30 minutes trying to decide. I have to stand next to her during that time because she asks lots of questions and finds something wrong with EVERY calendar we have. One has too big pictures, one too small etc… Finally she makes a decision and we start making the calendar with our computer.)

Customer: “Uh, why is my picture so small? In that calendar it’s much bigger.”

Me: “We can make it bigger but you have a vertical photo and this picture area is horizontal, so something is going to get cut out if we do that.”

Customer: “What?! No, I don’t want anything cut out! Just put it in there, but bigger!”

(I patiently explain to her that she needs a horizontal picture if she wants it bigger; this picture won’t work. She just doesn’t get it.)

Customer: “I’m just going to go somewhere else! You clearly don’t know what you are doing.”

(Thanks for wasting my time! It is not my fault you don’t understand the difference between vertical and horizontal!)

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