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Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

The Weather Outside Is Frightful, But The Customer Is Delightful

| Southfield, MI, USA | Holidays, Theme Of The Month

(I’m a new courtesy clerk at a local large chain grocery store. I have lost my hat and gloves, but I have to do cart retrieval one way or the other. It’s not so bad, so I don’t mind. A total stranger stops me in the parking lot as I’m collecting carts.)

Customer: “Where’s your hat and gloves?”

Me: “I don’t have any.”

Customer: “What? It’s freezing! You should have hats and gloves! Let me buy you some!”

Me: “No! That’s all right! I don’t mind!”

(Customer walks away. Ten minutes later as I’m pulling carts in, I turn around and find myself face to face with the same customer. He pushes a matching set of expensive fleece hat and gloves into my hands.)

Customer: “Merry Christmas!”

Me: “Th- thank you!”

(I’ve been wearing the gloves and hat since, and I refuse to lose these!)

Someone Is Making The Naughty List

| Hanover, MD, USA | Holidays, Theme Of The Month

(Over the holidays I work as a manager taking pictures of kids with Santa Claus. It is Christmas Eve and we are very busy. About an hour before we are set to close we have to close the line. I send an employee out to the end of the line to inform customers that no one else will be accepted this evening and we will only serve customers who are already in line.)

Customer: “Some b**** just told me I can’t get in line!”

Me: “Ma’am, there are children here. I’m going to have to ask you to refrain from swearing.”

Customer: “I want my pictures with Santa!”

Me: “Ma’am, I’m very sorry but due to demand we will only be able to serve the people who are in front of our employee at the end of the line.”

Customer: *now yelling* “This is my Christmas and you are ruining Christmas for my family!”

Me: “Ma’am, every employee has been here since 9 am today and it is now 10 pm. It is Christmas Eve and we would like to go home to our families, too. In order to do that we have closed the line so that we can exit on time!”

Customer: “I hope you and your children burn in Hell and you have a horrible Christmas because YOU DESERVE IT!”

Me: “Merry Christmas, ma’am!”

Christmas Time, Mistletoe And Overtime

| UT, USA | Holidays, Theme Of The Month

(It’s Christmas evening in 2011, and I’m working in the box office. Towards the end of my shift, a woman approaches with her eyes wide, and a hand on her chest. The following question had been asked in varying forms throughout my shift, but this woman went above and beyond everyone else.)

Me: “Welcome to [Company].”

Customer: “Why are you working right now? It’s Christmas!”

Me: “Well, Christmas is the busiest day of the year for us, so we have to have enough staff here to help out. I honestly don’t mind—”

Customer: “But it’s Christmas! They shouldn’t make you work!”

Me: “Well, I was able to have Christmas morning with my family, so it’s been a nice day.”

Customer: “That’s horrible! You should have the whole day with your family! They shouldn’t make you guys work on Christmas. They should let you go home.”

Me: *smiling agreeably* “Can I get you any tickets?”

Customer: “Oh, yeah! Give me two tickets to War Horse. I’ve been waiting for so long to see this! My husband said we shouldn’t go during Christmas, but I couldn’t wait another day.”

Coworker: *after she leaves* “None of the people who ask that question realize that them coming to watch a movie today, is exactly why we’re here on Christmas.”