icon_holidays

Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

In No Hurry, So Talk About Surrey

| Seattle, WA, USA | Holidays, Theme Of The Month

(I work at one of the few remaining companies that haven’t sourced out their call centers. It had been a nightmare day when I get this call.)

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you today?”

Caller: “I would like to place an order; we’re having trouble on your website.”

Me: “We can certainly do that for you today, sir. Have you ordered with us before?”

Caller: “No, I haven’t.”

Me: “All right, let me create a profile for you really quick, sir.” *it’s here I finally notice he has a British accent* “And sir, I would like to warn you, if you want to ship this to England in time for Christmas, that deadline has passed.”

Caller: “Oh, no, it’s just going to Ohio.”

Me: “Wonderful! Let’s get you taken care of.”

(I start to fill his information in for our system, when he starts to give me the billing address, that’s when I find out he’s from Surrey.)

Me: “I have a friend who’s from that area. He says it’s lovely.”

Caller: “Oh, it is, very lovely. I would suggest hanging onto that friend. Surrey is like the Hamptons.”

Me: “He’s married, or I would take your advice, sir.”

(We place the order and get the credit card information while chatting about California, where he is for the holidays, his grandchildren, and, oddly enough, ‘Les Misérables.’)

Me: “And your total is [total] and we’re sending this out with our free standard shipping. Is there anything else I can do for you today?”

Caller: “No, but thank you [My Name]. You’ve really restored my faith in humanity during this time of year.”

Me: “Thank you, sir, but I am just doing my job and it was a pleasure to speak with you today.”

Caller: “Merry Christmas!”

Me: “Merry Christmas, sir.”

(He hung up at that point and I wanted so badly to send him a gift card or something. He was so kind and made me smile the rest of the day. It’s those kind of customers that make me love my job even more.)

Not Toying Around With His Christmas Spirit

| Wilmington, NC, USA | Holidays, Theme Of The Month

(As a cashier, I often like to joke with guests, especially if they are buying something that obviously is not for them. A young man has a cart with a crazy amount of clearance toys in it.)

Me: “These are all for you, right?”

Customer: *smiles* “No, I’m donating them to local kids in need.”

(Everyone in line commends him and he spends around $600. He most definitely made my Christmas.)

The Christmas Gift Of Foresight

| Rapid City, SD, USA | Holidays, Theme Of The Month

(It is Christmas Eve, about lunchtime. We’re a small business that offers gift certificates. I’ve already sold three of them by this call.)

Caller: “Yeah, I was looking at my boyfriend’s online statement and you charged him on the fourth and it looks like you’re trying to charge him again.”

Me: “…As of when?”

Caller: “Today!”

Me: “He… may have bought a gift certificate.”

Caller: “Oh…? OH! Okay, thank you.”