icon_holidays

Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Not Toying Around With Their Christmas Spirit, Part 2

| IL, USA | Holidays, Theme Of The Month

Customer: “These two here are separate.” *places two items at the end of the belt*

Me: “Okay, not a problem!”

Customer: “I have a question though. I’m not sure if I can do this. Do you know [Coworker]?”

Me: “Yes, I know her.”

Customer: “Well, I’d like to purchase these and leave them for her. Is that something I can do?”

(At this point I assume she knows or is related to my coworker, so I say yes.)

Customer: “Oh, good. I don’t normally do this, but she was just so helpful with finding what we needed and she said she wanted to get something for her young son, but they’re so pricey that she can’t afford it. So I thought I would get her a couple of things for her son.”

Me: “Wow, that’s incredibly kind of you! That’s wonderful.”

Customer: *looking slightly embarrassed* “Oh, no, it’s nothing really. It’s hardly anything. Just a couple things.”

Me: “Well, I think it’s very kind of you. She will be very happy. Would you like to leave a note for her too?”

(She agrees to write a little note that says:)

Note: “Enjoy your time with your son. You were so helpful with these! Have a Merry Christmas!”

(As soon as she leaves, I take it up to my supervisor, who calls her up to the service desk without telling her why. When she comes up, we explain what happened.)

Coworker: “What? Are you serious? This is amazing! I don’t even know what to say! I love my job! This is amazing!”

(Later, both my supervisor and I agree that we both almost teared-up a little bit to see how happy she was. It’s so nice to see generous people this holiday season!)

Christmas Jeer Starts Earlier Every Year

| USA | Holidays, Theme Of The Month

(I’m passing food out to the customers. A lady pulls up who had a very large order.)

Me: “Hello ma’am! Here’s your order.”

Customer: “Could you help me go through my bags and make sure all my food is here. I went to [store fifty miles away] last week and they shorted me a cheeseburger.”

(We are not busy and there is no one behind her so I consent. After a few minutes we determine she has everything that she ordered.)

Me: “Here is your food, ma’am. Have a great day!”

(She suddenly snaps and starts screaming.)

Customer: “I’m calling your corporate offices! This is outrageous!”

(The customer parks and comes in to complain to my manager.)

Customer: “You should be ashamed of your staff! I want that little harlot fired!”

Manager: “I’m sorry she upset you, ma’am. Could you please explain to me the problem so I can fix it for you?”

Customer: “I told her I went to [different store] and they shorted me a cheeseburger and she didn’t give me a free one! I want my free cheeseburger!”

Manager: “Well, ma’am, I would be happy to replace it for you but I will need the receipt for the order that was wrong.”

Customer: “I don’t have it anymore.”

Manager: “Okay, then I will call the other store and ask them, they should have your complaint on file.”

Customer: “Oh, well, I didn’t call them.”

Manager: “So you don’t have your receipt and you didn’t tell the other store they shorted you a cheeseburger and want us to give you a free one today?”

Customer: “Well… I’m still calling your corporate office!”

Manager: “Can I ask why, ma’am?”

Customer: “No one has wished me a Merry Christmas!”

(The customer leaves and my manager looks at me is disbelief.)

Me: “It’s still November!”

Can’t Tarnish Your Christmas

, | PA, USA | Holidays, Theme Of The Month

(I work in fine jewelry at a local department store. It’s about three weeks to Christmas and I notice a woman is looking in the sterling silver case and I go to help her.)

Me: “Is there anything I can help you with?”

Woman: “Yes, I am interested in that cross necklace there.”

(I proceed to pull out the cross she mentions and hand it to her to look at.)

Woman: “This chain is tarnished. Is there some kind of discount on it because it’s tarnished?”

Me: “I am not sure, but I can find out for you if you don’t mind waiting a moment.”

(She is fine with waiting so I call a manager and explain what is going on and show her the necklace.)

Manager: “See if you can get it clean for her but take an extra 15% off the sale price.”

(I proceed to grab the silver polishing rag and begin working on the chain. It’s obvious that the tarnish was going to come off so I worked on it then walk back down to the customer.)

Me: “Well, I’ve gotten the tarnish off for you.” *as I hand it to her to look at*

Woman: *takes the necklace but doesn’t really look at it* “I think you’re a lying little s***.”

(I am a bit stunned for a second because I’ve never had a customer say anything like that to me before.)

Me: “Excuse me, ma’am, but I don’t appreciated being called a ‘lying little s***,’ especially when I was trying to help you out.”

(Needless to say she turned red when she realized another customer, who was standing right beside her, heard the whole thing. I sold her the necklace with the extra 15% and she left. I ended up having to stock something else in the store, when I came back I found a Christmas card that she had left for me as an apology.)