Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Memories Of Happier Christmases

| USA | Holidays, Theme Of The Month

Me: *answering the phone* “Happy Holidays. Thank you for calling [Company]. How can I help you?”

Caller: “How many times a day do you have to say that? Do you have a script or something in front of you?”

Me: “No, no script.”

Caller: “So you just have that memorized?”

Me: “Yep.”

Caller: “Wow!”

Pay It Forward, On Repeat

| AZ, USA | Holidays, Theme Of The Month

(I’m at the theatre on Christmas with a friend of mine. We pass out little gift bags of chocolate to workers when we go on holidays to make it a little bit better for them. My friend decided to do something different today.)

Friend: “I’d like a ticket to Sherlock and I’d like to buy the ticket of the person behind me.”

Cashier: “Um, well, we don’t know what they want to see and—”

Friend: “Okay, can I have a $25 gift card, and then can you use it on them?”

Cashier: “Yeah, I can do that!”

(My friend pays and hands him a bag of candy.)

Next Customer: “Two for Sherlock, please.”

Cashier: “Your tickets has been paid for!”

Next Customer: “No way! Cool, can I do the same for the people behind me?”

(When we came out of the movie, the line was still going with people paying for the ones behind them. The manager approached us and looked like she was about to cry. After we gave her our last gift bag, she gave my friend and me free passes, saying no one had ever done a pay it forward line before at her theatre and this was making her holiday so much better.)

Needs A Visit From The Ghosts Of Christmas

| USA | Holidays, Theme Of The Month

(Our theater has done a production of a Christmas Carol every year for many years. This happens the first year that I work the final performance of the run, mid-day Christmas Eve.)

Woman: *dragging three kids behind her* “Hi, we need uh… four tickets for the show today.”

Me: “I’m sorry, we’re sold out for this afternoon’s performance, but I ca—”

Woman: “Sold out!? You’re kidding me? Do you have any seats at all?”

Me: “No, like I said, we are sold out. However, I can pu—”

Woman: “So you don’t have four seats?”

Me: *trying to get the whole sentence out before she interrupts me again* “No, but I can put you on a wait list.”

Woman: “Okay. We need four together.”

Me: “I’m sorry. If we can get you in at all, I can’t promise they will be four seats together.”

(She huffs and rolls her eyes a bit, then gets on the list. Ten or fifteen minutes later another woman walks in with a little girl.)

Woman #2: “Hi, I know it’s Christmas Eve and it’s a Christmas show and everything, but is there any possibility of getting two tickets today?”

Me: “Unfortunately, we are sold out, but I can put you on a wait list.”

Woman #2: “Really? Oh, that would be good. We’ll take our chances. So you’re completely sold out? That’s nice for you guys.”

Me: “Thank you. Now I do have to tell you that if we can get you in, I can’t necessarily get you together.”

(She and her daughter exchange a few looks, and the little girl shrugs, then nods.)

Woman #2: “That’s fine. Thank you! We’ll be waiting!”

Me: “Good luck!”

(We get through all the tickets we have waiting to be picked up, and then seat a few people off the waitlist from seats handed back. At the last minute we get permission to sell house seats, late seats and handicapped seats, using EVERYTHING we have, packing the theater to full capacity. I seat the family of four together, they’re cranky and loud and aggravating. They complain about the seats they have, then wander upstairs slowly, even though I’ve told them they should hurry as the show is about to begin. The nice woman and her daughter are the last on the list, and at the last moment I get them a pair together.)

Me: “Ma’am? I have a pair of seats for you.”

Woman #2: *rushing to the ticket window* “Really?” *to her daughter* “We get to see the show!”

(Her daughter smiles and bounces on her toes, mom keeps talking quietly as I process their tickets.)

Woman #2: “Isn’t this great? Aren’t we lucky? You know, when I was little I used to come to this show with MY mommy. Every year we’d come here. So I think you and I should go and enjoy the show, and think of Grandma, yeah?”

Little Girl: “Yeah.”

Woman #2: “Good.”

Me: *trying not to show I’m almost in tears* “Here you are; enjoy the show!”

Woman #2: “Thank you! Merry Christmas!”

Little Girl: “Merry Christmas!”

Me: “Merry Christmas!”

(I think of them every year during Christmas Carol!)

In No Hurry, So Talk About Surrey

| Seattle, WA, USA | Holidays, Theme Of The Month

(I work at one of the few remaining companies that haven’t sourced out their call centers. It had been a nightmare day when I get this call.)

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you today?”

Caller: “I would like to place an order; we’re having trouble on your website.”

Me: “We can certainly do that for you today, sir. Have you ordered with us before?”

Caller: “No, I haven’t.”

Me: “All right, let me create a profile for you really quick, sir.” *it’s here I finally notice he has a British accent* “And sir, I would like to warn you, if you want to ship this to England in time for Christmas, that deadline has passed.”

Caller: “Oh, no, it’s just going to Ohio.”

Me: “Wonderful! Let’s get you taken care of.”

(I start to fill his information in for our system, when he starts to give me the billing address, that’s when I find out he’s from Surrey.)

Me: “I have a friend who’s from that area. He says it’s lovely.”

Caller: “Oh, it is, very lovely. I would suggest hanging onto that friend. Surrey is like the Hamptons.”

Me: “He’s married, or I would take your advice, sir.”

(We place the order and get the credit card information while chatting about California, where he is for the holidays, his grandchildren, and, oddly enough, ‘Les Misérables.’)

Me: “And your total is [total] and we’re sending this out with our free standard shipping. Is there anything else I can do for you today?”

Caller: “No, but thank you [My Name]. You’ve really restored my faith in humanity during this time of year.”

Me: “Thank you, sir, but I am just doing my job and it was a pleasure to speak with you today.”

Caller: “Merry Christmas!”

Me: “Merry Christmas, sir.”

(He hung up at that point and I wanted so badly to send him a gift card or something. He was so kind and made me smile the rest of the day. It’s those kind of customers that make me love my job even more.)

Not Toying Around With His Christmas Spirit

| Wilmington, NC, USA | Holidays, Theme Of The Month

(As a cashier, I often like to joke with guests, especially if they are buying something that obviously is not for them. A young man has a cart with a crazy amount of clearance toys in it.)

Me: “These are all for you, right?”

Customer: *smiles* “No, I’m donating them to local kids in need.”

(Everyone in line commends him and he spends around $600. He most definitely made my Christmas.)

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