Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Celebrating Some Karma

| TX, USA | Bad Behavior, Holidays

(I work as a hostess in a higher-end restaurant. It’s customary to ask customers with reservations if they’re celebrating something, as we will decorate the table and make it a special occasion. This takes place around, but not on, Thanksgiving Day. Customer #1 is a middle-aged woman with her family.)

Customer #1: “Hello, we have a reservation under [Name].”

Me: “Welcome! Are we celebrating anything tonight?”

Customer #1: *exaggeratedly making a ‘hmmm’ face* “Gee… maybe… Thanksgiving? What else would someone be celebrating?”

Me: “Of course. Happy Thanksgiving, ma’am, and your waitress will show you to your table shortly.”

(Customer #2 is a younger woman accompanied by a young man.)

Customer #2: “Hi! We have a reservation under [Name].”

Me: “Of course, welcome! Are we celebrating anything tonight?”

(Customer #1 makes a show of rolling her eyes.)

Customer #2: *practically shouting* “WE JUST GOT ENGAGED!”

Me: “Congratulations! Your table will be ready shortly!”

(Customer #1 turned her head away from me the entire time until their table was ready.)

A Pre-Holiday Basket Case

| USA | Holidays, Technology

(I work for a call center handling issues typical AFTER something has already gone wrong. I take a call on the Thursday before Easter Sunday.)

Me: “Thanks calling [Company]. This is [My Name]. How can I help you today?”

Customer: “I need help finding an Easter basket for my nieces. I am not sure what to get them. I have never bought one before.”

Me: “Well, I can try and help with that? Do you know what your nieces like?”

Customer: “No.”

Me: “Well, do you know their favorite color?”

Customer: “No.”

Me: “Do you know what kind of candy they like?”

Customer: “No. Look I just need help picking out a basket.”

Me: “I’ll be honest. We are a major online seller. Since it’s so close to Easter, sir, there are hundred of baskets for sale on the website.”

Customer: *long pause* “Well… I know they like girly stuff… How about something with crafts?”

Me: “Sir, I looked and there are still several baskets with that type of stuff. Do you have anything else to help narrow down the search?”

Customer: “Just pick some out for me and I will look.”

(I spend the next 45 minutes adding over 20 different baskets to his cart/basket online and he says no to all.)

Customer: “We are getting nowhere with this. Every basket I want won’t make it in time. Why?”

Me: “Sir, the ones you picked out are sold by third party sellers. It looks like the each one is made to order when you order it.”

Customer: “Why don’t you make them ship faster? You should make them ship faster.”

Me: “Sir, I can’t make them ship faster. It’s their choice if they want to ship that fast.”

Customer: “You are no help. Screw it. I am going to Wal-Mart!” *click*

Happy New Rear-Ended

| PA, USA | Holidays, Transportation, Wild & Unruly

(It’s New Year’s Eve, a few minutes before the repair shop closes (early) for the day. I’m a customer. I walk in and end up behind an older woman. She’s paying for her repairs. The cashier finishes with her and asks if she can help me.)

Me: “Yes, I need to have some brake work done. I was hoping—”

Older Woman: “HEY! It’s New Year’s EVE and they are closing in a few minutes. You can’t just walk in and get your brakes fixed.”

Me: “I know. I’m just trying to make an appointment.”

Older Woman: “But you can’t HAVE an appointment; they are closing soon.”

Cashier: “It’s fine; I know she’s scheduling for next week.”

Older Woman: “No, it’s not fine! You don’t treat people like this!”

(This goes on for almost ten minutes, with the older woman interrupting every time the cashier tries to explain. Finally, the cashier manages to get her father, the shop owner, to come out.)

Older Woman: “Finally! Now he can explain how RUDE you are!”

Father: “When did you want to bring in your car?”

Me: “Next Friday?”

Father: “That’s fine. Not sure why it was such a big deal.”

(By now the older woman has finally left. It’s past closing time.)

Cashier: “It was only a big deal because that woman couldn’t understand that making an appointment takes seconds, if she shuts up and lets me do it.”

Me: “Yeah, sorry. She seemed a bit off.”

(We all hear a crash from outside and rush out to check. The woman has backed into the building.)

Father: “It seems like maybe understanding how long it takes to schedule an appointment is the least of her worries.”

A Ballooning Sense Of Bad Behavior

| Helsinki, Finland | Bizarre, Crazy Requests, Holidays

(It is daytime during New Year’s Eve, and I go to buy some supplies for my brother. When I walk through the door, I see a balloon stand with lovely New Year’s Eve-themed balloons, so I pick one out. Soon I notice a middle-aged customer, an angry-looking woman, who is intentionally following me when I walk around. Suddenly she grabs me violently by the shoulder, forcing me to stop.)

Me: “Uh, excuse me, what are you doing?”

Customer: “You can’t do that!”

Me: “Do what exactly?”

Customer: “Walk around in the store with a balloon with you like that!”

Me: “I took this from the balloon stand by the door, and I intend to pay for it before leaving, if that is what you mean.”

Customer: “NOOO! I mean, you can’t just strut around looking all snobby and important with that balloon, showing it off like ‘look what I’m getting for my kids’! It makes me look like an a**-hole!”

(Note: I’m only 22 and have no kids, so I tell her that I’m getting it for my grandma, since she’s hosting a dinner for my family tonight.)

Customer: “See! That’s even worse! Why can’t ordinary people just walk around the store, without feeling obligated to buy stuff like that for others who certainly don’t need it?”

(At this point I’m so confused, that I go completely silent, but the woman just keeps repeating herself, with her voice going higher and louder each time. I just stand there dumbfounded, when mall security suddenly appears.)

Security: “What’s going on here?”

Customer: “This woman is basically forcing me to buy a balloon for my kids even though I don’t want to!”

Security: *to me* “Did you do this?”

Me: “No, there has to be some mistake here. I never spoke to her or even looked at her before she came up to me and dragged me by the shoulder. I was just walking around with this balloon that I picked up by the balloon stand, while collecting other items.”

(At this point the woman goes totally crazy and starts dragging me by my hair. The mall security officer steps in and firmly holds her away from me.)

Security: “Finish up your shopping and meet me by the cashiers, and we’ll go have a look at the tapes. I’ll keep an eye on this woman in the meantime.”

(I went to pay for my items, including the balloon, and then I followed him to the room with all the security tape screens. He saw exactly what happened on the tape, and he let me go. While I was walking to my car I could still hear the woman screaming in protest. I guess her problem was having a bad conscience!)

New Year’s Pay

| NM, USA | Holidays, Money, Time

(It’s New Year’s Eve and we close at noon. It’s fifteen after when a lady walks up to the locked doors and tries to pry them open.)

Customer: “I need to make a deposit! Let me in!”

Me: *pointing to hours posted on the door* “Ma’am, we are closed. You can make a deposit at our ATM and it will be processed on Monday, or you can come in on Monday to make the deposit in person.”

Customer: “It’s just one deposit! Let me in!” *frantically pulling at the door*

Me: “Ma’am, our teller drawers are closed for the day and locked up. We can not possibly make a deposit at this point. The calendars in our system are set for Monday, so it won’t accept any transactions.”

Customer: “Take it! TAKE IT!” *now trying to shove the deposit through the crack in the door*

(At that point, I just rolled my eyes and walked away. I feel bad for people whose account might get overdrawn, but if we can’t do anything, we can’t do anything!)

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