Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Repeatedly Unthankful

| Davie, FL, USA | Bad Behavior, Crazy Requests, Holidays

(I am supervising Thanksgiving day at our restaurant and since it is one of the most busiest days of the year, I am stuck at the host stand. We are filled up with reservations from 10 am to 11 pm while any walk-ins have to wait two or more hours for a table or cancellation. I have a very long line of reservations trying to check in when a lady of about 55 shoves her way through and starts saying something in Spanish.)

Me: “I’m sorry but I don’t speak Spanish. How can I help you?”

Customer: *grunts and sighs angrily now that she has to speak English* “I have a reservation and I would like to be seated now.”

Me: “No problem. But this line is all reservations that need to check in. You would have to wait your turn.”

Customer: *looks at me like I’m crazy* “But I have a reservation and I’m hungry now.”

Me: *not wanting to deal with a fight since the line was only getting longer* “Fine. What’s your name?”

Customer: *gives name while calling all the (eight) people outside* “Can this go any faster? My grandkids are very hungry.”

Me: “One moment. Let me find your reservation.” *a minute later* “Ma’am, I’m not seeing that name. What time did you make the reservation for?”

Customer: “I made it for noon.”

Me: *I try not to laugh since it is hours after that* “Ma’am, it is now 4:10. Unfortunately, we gave your table away since you were not here at 12 pm to check in.”

Customer: *looking at me like I’m an idiot* “No. You’re supposed to hold the table until I get here. Why is this so hard?”

Me: “We hold the table for 15 minutes and call you. This reservation is four hours old and for four people, not eight.”

Customer: “What’s the difference! Just give me a table NOW! Don’t make me talk to the manager.”

Me: “I am the manager on the floor today. Now, I need you to step aside so I can check these people in. You will have to wait until there’s an open table since your reservation expired at 12:15.”

Customer: “What?! Who eats Thanksgiving at noon?! Why did you think I’d be here at that time?! I want to see your boss!”

Me: “You made the reservation for 12 so we assumed you’d like to eat at that time. I will put you on the waiting list which could be two hours or so. I am the manager on the floor today since both my bosses are either cooking or home. Thank you and please step aside.” *I talk to the person behind her* “Hello, checking in?”

Customer: “I’m not finished! I demand to be seated!”

Me: *losing all patience* “You can have a seat outside and wait for your pager to go off.”

(She storms out of the building ranting and raving. She sits and they wait. I finally seat them at about 7 pm. She tries to tell the server that she is getting free apps since we lost her reservation. This is after she complains about her table. I walk over in front of her table and loudly tell the server, “No free apps or discounts. She made the error. Not us.” Her family all looks pissed off at her. She eats and is a huge pain the whole time. Then she tries to fight the 18% tip that is added on. Again, I walk over to the table.)

Me: “Ma’am… The tip is not optional. Our staff is working on a big holiday so your family can enjoy it together. It even states on our menus that the tip will be added and cannot be waived.”

(The lady had finally had enough. She and her family got up and left. 20 minutes later, her son came back in and apologized to me. He handed me $20 bucks and the server another $20. He said he was happy someone put his mom in her place instead of bending over to make her happy. I ended up taking the $20 and buying drinks for everyone who helped me with the table.)

Your Counting Skills Are Week

| NJ, USA | Holidays, Time

(I work for a men’s clothing store that also rents tuxedo formal wear. If a customer rents a product less than a week from their event date there is an extra rush charge added on to the order, similar to that of an expedited shipped online order. The rental product is not kept on premises and is shipped to the store, and so we have to follow certain time frames for both the product being put together and UPS delivery schedules. A mother, grandmother, and two kids walk into the store on a Saturday afternoon.)

Me: “Hello, how may I help you today?”

Mother: “Yes, I would like to rent a tux for my son, for Halloween.”

Me: “Perfect. We have a wide selection of options to pick from. The pricing of the rental ranges from [price #1] to [price #2], depending on which one you pick out. But I just want to let you know there is also a [price #3] additional rush charge fee since Halloween is less than a week away.”

Mother: *rolls eyes* “Ugh! Really? We’ve rented from here before; is that really necessary?”

Me: “Well, I do apologize, but Halloween is this coming Friday which is less than a week from today.”

Grandmother: *cuts me off* “No, that’s not right.”

Me: “Ma’am, today is Saturday. A week from today is next Saturday. This coming Friday is Halloween, which is six days from today.”

Grandmother: “No, you’re confused!”

Me: “The rental is for Halloween right? This coming Friday?”

Mother: “Yes.”

(I count in front of them on hands, Sunday, Monday, Tuesday… etc. until I get to Friday which is six days.)

Grandmother: “You’re counting wrong!”

Mother: “This is ridiculous that you are trying to charge us extra for no reason.”

(At that point I was beyond frustrated with them and with trying to prove that Halloween was in fact six days from that day and that falls under seven-days for the rental rush charge. The family proceeded to leave the store and didn’t come back.)

Celebrating Some Karma

| TX, USA | Bad Behavior, Holidays

(I work as a hostess in a higher-end restaurant. It’s customary to ask customers with reservations if they’re celebrating something, as we will decorate the table and make it a special occasion. This takes place around, but not on, Thanksgiving Day. Customer #1 is a middle-aged woman with her family.)

Customer #1: “Hello, we have a reservation under [Name].”

Me: “Welcome! Are we celebrating anything tonight?”

Customer #1: *exaggeratedly making a ‘hmmm’ face* “Gee… maybe… Thanksgiving? What else would someone be celebrating?”

Me: “Of course. Happy Thanksgiving, ma’am, and your waitress will show you to your table shortly.”

(Customer #2 is a younger woman accompanied by a young man.)

Customer #2: “Hi! We have a reservation under [Name].”

Me: “Of course, welcome! Are we celebrating anything tonight?”

(Customer #1 makes a show of rolling her eyes.)

Customer #2: *practically shouting* “WE JUST GOT ENGAGED!”

Me: “Congratulations! Your table will be ready shortly!”

(Customer #1 turned her head away from me the entire time until their table was ready.)

A Pre-Holiday Basket Case

| USA | Holidays, Technology

(I work for a call center handling issues typical AFTER something has already gone wrong. I take a call on the Thursday before Easter Sunday.)

Me: “Thanks calling [Company]. This is [My Name]. How can I help you today?”

Customer: “I need help finding an Easter basket for my nieces. I am not sure what to get them. I have never bought one before.”

Me: “Well, I can try and help with that? Do you know what your nieces like?”

Customer: “No.”

Me: “Well, do you know their favorite color?”

Customer: “No.”

Me: “Do you know what kind of candy they like?”

Customer: “No. Look I just need help picking out a basket.”

Me: “I’ll be honest. We are a major online seller. Since it’s so close to Easter, sir, there are hundred of baskets for sale on the website.”

Customer: *long pause* “Well… I know they like girly stuff… How about something with crafts?”

Me: “Sir, I looked and there are still several baskets with that type of stuff. Do you have anything else to help narrow down the search?”

Customer: “Just pick some out for me and I will look.”

(I spend the next 45 minutes adding over 20 different baskets to his cart/basket online and he says no to all.)

Customer: “We are getting nowhere with this. Every basket I want won’t make it in time. Why?”

Me: “Sir, the ones you picked out are sold by third party sellers. It looks like the each one is made to order when you order it.”

Customer: “Why don’t you make them ship faster? You should make them ship faster.”

Me: “Sir, I can’t make them ship faster. It’s their choice if they want to ship that fast.”

Customer: “You are no help. Screw it. I am going to Wal-Mart!” *click*

Happy New Rear-Ended

| PA, USA | Holidays, Transportation, Wild & Unruly

(It’s New Year’s Eve, a few minutes before the repair shop closes (early) for the day. I’m a customer. I walk in and end up behind an older woman. She’s paying for her repairs. The cashier finishes with her and asks if she can help me.)

Me: “Yes, I need to have some brake work done. I was hoping—”

Older Woman: “HEY! It’s New Year’s EVE and they are closing in a few minutes. You can’t just walk in and get your brakes fixed.”

Me: “I know. I’m just trying to make an appointment.”

Older Woman: “But you can’t HAVE an appointment; they are closing soon.”

Cashier: “It’s fine; I know she’s scheduling for next week.”

Older Woman: “No, it’s not fine! You don’t treat people like this!”

(This goes on for almost ten minutes, with the older woman interrupting every time the cashier tries to explain. Finally, the cashier manages to get her father, the shop owner, to come out.)

Older Woman: “Finally! Now he can explain how RUDE you are!”

Father: “When did you want to bring in your car?”

Me: “Next Friday?”

Father: “That’s fine. Not sure why it was such a big deal.”

(By now the older woman has finally left. It’s past closing time.)

Cashier: “It was only a big deal because that woman couldn’t understand that making an appointment takes seconds, if she shuts up and lets me do it.”

Me: “Yeah, sorry. She seemed a bit off.”

(We all hear a crash from outside and rush out to check. The woman has backed into the building.)

Father: “It seems like maybe understanding how long it takes to schedule an appointment is the least of her worries.”

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