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Category: Health & Body

Stupid customers in stories are bad enough. However, dealing with a customer’s health issues may be hazardous to your own health! Please consult your doctor before continuing.

These Adult Toys Are Extra Dirty

| USA | Bad Behavior, Health & Body

(I work in an adult novelty store that sells toys. A lady walks in and comes up to the counter and pulls out a very expensive item.)

Customer: “I bought this here and I need to return it and get my money back.”

Me: “All novelty sales are final, due to the intimate nature of the products. That’s the law in this state.”

Customer: “But it’s still in the package!”

Me: “Yeah, but these kinds of products come in easily opened packages, they’re not actually sealed.”

(I take a closer look at the package, and it’s not even an item we carry. I’ve been with the company for almost ten years, and I’m the one that orders all of our stock. The item retails for almost $130, and would never sell in our market.)

Me: “Besides, ma’am, we don’t carry that product. I’m 100% certain of that. So that didn’t come from here.”

Customer: “It was worth trying. So, how much is this worth? I found it outside of someone’s house on the curb. Think I could sell it on eBay?”

Me: *at a complete loss for words as this is beyond disgusting* “I don’t know, but the retail on it is $130.”

Customer: “Thanks for your help!”

Running On Empty

| CA, USA | Bizarre, Health & Body

(I work in an outpatient lab that is usually very busy at all hours of operation. On this day, there are only two people in the waiting area and I am sitting behind the front desk entering in paperwork. An older man walks in and begins to wander around which is odd because there are signs posted everywhere indicating that he should sign in or tell a staff member he is here.)

Me: “Sir, can I help you?”

Man: “There’s no one here!”

Me: *I look at the two people sitting right in front of me, then back to him* “I know, weird! Usually we’re packed right about now. How can I help you?”

Man: “Why isn’t anyone here?”

(The two patients and I look at the man, not knowing what to say.)

Me: “Well, that means there’s hardly any wait to get your blood drawn.” *I smile, trying to be friendly* “Are you here for blood work?”

Man: *he stops wandering around and looks at me, suddenly angry. He shakes his blood work order in my direction* “Bah!”

Me: “…Can I help you with anything, sir?”

(He shook his paperwork at me again and made a gesture of dismissal with his hands and turned to walk out. I guess we weren’t busy enough for him. To this day, I’m still confused about the entire situation.)

No X-Ray For Ex-Clients

| USA | Crazy Requests, Health & Body, Money

(I volunteer at a free clinic. We get a disturbing number of people who get angry and entitled. The clinic basically will provide whatever medical services that are both needed, and the clinic has the resources to provide. An x-ray machine was donated a few years back, and we used to have an x-ray tech that volunteered to run it. However, recently, our x-ray tech needed to quit volunteering because of her own professional, personal, and family obligations. We have to tell the patients that had x-ray appointments that we cannot do them. However, seeing our plight, a hospital system in the area has agreed to do the x-rays with a voucher from our clinic at an extremely reduced rate.)

Receptionist: “Hi, this is [Receptionist] at [Clinic.] We have you down for x-rays on [date]. Unfortunately our volunteer x-ray tech is no longer able to volunteer with us, and we’re going to need to cancel that appointment. However, [Hospital System] has agreed to do the x-ray for [price].”

Client: “I’d have to pay it?”

Receptionist: “I’m afraid so. But that is a very generous agreement on their part and it would be done at serious cost to them.”

Client: “I shouldn’t have to pay. So, I’ll just reschedule with you guys.”

Receptionist: “I’m sorry?”

Client: “What time can you guys do it instead?”

Receptionist: “I suppose I didn’t make myself clear. We are currently unable to do x-rays at all. We do not know when we will be able to do them again.”

Client: “Well, the doctor says I need this done, so you need to do them.”

Receptionist: “Again, we cannot. We do not currently have an x-ray tech on our volunteer rosters. We cannot operate the machine without an x-ray tech, as that would be a compromise of care that we are not willing to do for the purposes of cheap care.”

Client: “So what am I supposed to do?”

Receptionist: “Again, [hospital system] has agreed to pick up our x-ray imaging with a voucher system. I understand that you have a very limited income, but their offer is more than generous and we do appreciate what they’re doing.”

Client: “Well, I think you should pay.”

Receptionist: “We do not have the funds to pay for every person’s x-rays at cost. It’s not in our budget. However, if you honestly cannot pay, perhaps I can speak with our ‘Patient Access Professionals’ and see if they can work something out. But it really isn’t in our budget.” *the cost of this person’s x-ray is in the realm of $10*

Client: “You said I’d get free care. Give it to me. You owe me this.”

Receptionist: “We are a volunteer organization, and we exist because we believe that it is inhumane for people to not receive medical care. However, I do not owe you anything. I said that I would speak with PAP and see what they can do. However, we cannot afford to pay for the x-rays of each and every patient in this clinic. It is not in our budget, and we don’t have much discretionary spending in the budget. But I have spoken to people today who I am much more likely to go to bat for with getting their x-rays paid for. Heck, there have been people today that I’ve considered opening my own personal wallet for who have had more expensive procedures than you. But I am quickly losing compassion for you.”