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Category: Health & Body

Stupid customers in stories are bad enough. However, dealing with a customer’s health issues may be hazardous to your own health! Please consult your doctor before continuing.

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Allergic To Common Sense, Part 10

| Charleston, SC, USA | Crazy Requests, Health & Body

(I am a cashier at a restaurant. We are a small business and the owners are still working on the perfect way to run the business. A couple walk in and order at the counter as usual. After finding a table, the woman returns to the counter.)

Customer: “Excuse me; do you have any larger chairs? My husband is too large to fit in these.”

(I know we don’t have any, but I go in the back to ask the owner for advice anyway. I return to the counter with no real solution.)

Me: *”No, ma’am. We don’t have any larger chairs; I’m sorry for your husband’s discomfort.”

Customer: “Okay, thanks anyway.”

(She goes back to her table, visibly upset. The husband returns to fill his drink, and I notice he is wearing an adult bib. They eat all their food with seemingly no complaints. They talk for a few minutes, and then the wife returns to the counter.)

Customer: “Excuse me, I’m having an allergic reaction. Is the manager around?”

Me: “Yes, ma’am. Let me go grab the owner for you.”

Owner: “What’s wrong, ma’am ?”

Customer: “My throat is itchy. I’m allergic to something in your food. Could you name the ingredients for me?”

Owner: *names every ingredient in the food she and her husband has eaten*

Customer: “I’m not allergic to any of that.”

Owner: “I’m sorry, ma’am, then you didn’t have an allergic reaction here.”

Customer: *becoming more angry by the second* “I said my throat is itchy and I’m having an allergic reaction! Don’t you care at all about your customers?”

Owner: “Would you like me to call an ambulance?”

Customer: “No! I’m fine! We were just leaving!”

(She pulled her husband out the door. He seemed indifferent to her “allergic reaction.” He even waved to us on the way out.)

Related:
Allergic To Common Sense, Part 9
Allergic To Common Sense, Part 8
Allergic To Common Sense, Part 7

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A Dent In Your Dentures

| Greece | Bad Behavior, Health & Body, Liars & Scammers

(I am a student in dentistry, and I have patients of my own during university hours. I am fully responsible for their treatment, as well as their financial transactions with the university. I am not capable of giving any kind of discount. Students are expected to pay any debt of their patients in order to graduate. Faculty members make sure that we know this is the case. This is a particularly unpleasant patient, who gradually starts complaining about any work I do, despite my best efforts and faculty members fully approving of the quality of my work. Dealing with her, even over the phone, makes my stomach turn from anxiety.)

Patient: “[My Name], the dentures you made me are no good. When I press on the side like that, they come off!” *the patient proceeds to press with her finger in a way that can by no means occurs while chewing*

Me: “The dentures have to come off one way or another, like a shoe. If they didn’t come off at all they wouldn’t be dentures, after all.”

(The patient frowns and obviously does not believe me, despite faculty members backing me up.)

Patient: “[My Name], the dentures you made me are clicking. That’s unacceptable!”

(After I examine her, it turns out it was a natural sound from her TMJ. After I explain this, and show her that her clicking continued with no dentures on, she still looks really upset.)

Patient: “Well, my mouth still tastes terrible when I wake up! It’s because of these bridges! You made them so I can’t clean between my teeth!”

(The patient’s main concern when she first came was the bitter taste in her mouth. The patient has insisted for two years that her blood sugar, a prime cause of bad taste, is on regular levels. A faculty member has me order some blood tests, including blood sugar levels. Despite her adamantly denying it, they turned out to be high enough to explain the symptoms. I book a last appointment for her, to get the remaining amount of money to pay the school and our dental technician. I explain over the phone I need [Amount #1] for school, and [Amount #2] for the technician. Because of a wrong addition, I had underestimated the amount of money when I had to inform her about the total cost of the treatment. I have made clear I volunteered to pay this amount myself, knowing she had financial difficulties. I also gave her the dentures before she paid the full amount, just to get her to stop bugging me, which was a mistake. When she comes for the appointment:)

Me: “Your blood sugar levels are probably the reason for the bad taste you have, not the bridges or dentures.”

(The patient looks at a loss, as she has no grounds to blame me further for anything.)

Me: “So, now I would like to discuss the financial part—”

Patient: “I have no money for you.”

Me: “But, I told you how we need to pay off the university [Amount #1] euros, and the technician [Amount #2] euros! It’s the end of the year, so I can’t postpone it any longer for you.”

Patient: “What? You only said [Amount #3] euros over the phone! This is unacceptable! I am not paying anything. The work you gave me is unacceptable.”

Me: “Please leave now.”

Patient: “What? And what am I to do if I have any problems?”

Me: “I do not care. Please leave now. I don’t care about the money. I’ll pay myself if it means I get to graduate and never see you again. So, leave, because I have to tend to other patients.”

(Her look of disbelief and the sight of her leaving was worth every euro… and it was a few hundred of them, too. The technician was understanding and was already partially paid, so he let it slide and assured me I could do nothing more, as he had met her and saw how rude and suspicious she was.)

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A Bad Reaction To The Question

| USA | Family & Kids, Food & Drink, Health & Body

(One of the most common substitutions I do is swapping out dairy for soy milk. Most of the time it’s just a taste preference, but it can also be because of allergy. The customer here is about ten or eleven, with a number of other kids around.)

Girl: “…and can I have my milkshake with soy milk? I’m very allergic to dairy.”

Me: “Sure, that’s not a problem. We even have a separate blender, okay?”

Girl: “Oh, good, thanks!”

(A minute later, as I’m handing off her drink:)

Girl: “Wait, can I get whipped cream on mine?”

Me: “Sorry, I— You said you have a dairy allergy? The whipped cream is made from milk.”

Girl: “No, it’s not! It’s whipped CREAM, not milk!”

Me: *thinking quickly* “Is your mom or dad here with you?”

Girl: “Yeah, why?”

Me: “If they say it’s okay, I’ll put whipped cream on your milkshake.”

(A few minutes later, with her mother:)

Girl’s Mom: “Why would you embarrass her in front of her friends like that? That was cruel of you to do!”

Me: “I’m very sorry, but I didn’t want to give her anything that might make her sick.”

Girl’s Mom: “Well, she swells up and stops breathing, but she’s got an Epi-Pen for that. I just can’t believe you would humiliate my daughter. It’s hard enough for her to have allergies. You need to be more sensitive!”

(This went on for about five minutes. The girl’s friends didn’t notice a thing until her mother started carrying on. Best part? I’m also allergic to dairy, and generally consider airways closing up a lot more embarrassing than checking with my mom!)

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You’ve Enabled Me

| Plano, TX, USA | Awesome Customers, Bad Behavior, Health & Body

(My friend and I are shopping at a store when an employee comes to ask if we need help. She seems to have a mental disability.)

Employee: “Can I help you find anything?”

Me: “Not right now, but I’ll be sure to let you know if I need anything.”

Employee: *shocked* “Can you wait here for a minute?”

Me: “Sure.”

(She rushes to the back while my friend and I glance at each other, confused. When the employee comes back, she has a woman with her who I assume is her manager.)

Manager: “Is it true that you said you would ask [Employee] for help if you needed anything?”

Me: “Um, yes.”

Manager: “I just want to thank you on behalf of the store and everyone here. The last customer who she tried to help yelled at her because she has a disability. You just made her day!”

(My friend and I were given discounts on our purchases, and any time we return to the store, we always ask for the employee. She smiles every time she sees us.)

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See All The Blood Drain From Their Face

| CA, USA | Health & Body

(I work in a small town ER as an advanced EMT. I do a lot of IVs and venipuncture in the ER, on our ambulance on 911 calls, as well on our other hospital floors for nurses who are unable to start the IV themselves on people who are exceptionally hard to stick. I get a lot of practice in less than ideal conditions so my IV skills are well-honed.)

Me: “Hello! The doctor wants to run a few labs so I’m here to draw your blood.”

Patient: *laughs condescendingly* “You won’t be getting any of my blood today. I’m a horrible stick. Your nurse will have to draw it out of my central line.”

Me: “I understand, ma’am, but I’ll have to at least take a look.” *applies tourniquet to right arm and notices large blue vein comes to the surface on her hand* “Looks like you’ve got a nice one right here so I’ll give it a shot.”

Patient: “You’re welcome to try but you’re wasting your time! Everyone tries and they always fail.”

(The patient continues to chastise me for trying and assures me repeatedly that I’ll fail. Meanwhile, I poke her with a small butterfly and draw the blood, giving her “mmmhmms” and “ahh, okay…” during her rant. When I finish I apply a cotton ball and a bandaid.)

Patient: “See, I told you! You’ll need to go get your nurse now!”

Me: “Get my nurse? How come?”

Patient: “Because! You can’t just draw blood off of me like I’m just any other patient! I’m an impossible stick!”

(I hold up 10 mL blood.)

Me: *flash her a smile* “Oh, no worries. I got all I need. I appreciate your concern for me, but I’ve done this a couple times.”

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