Category: Geography

You may call them “lost”, but we prefer the name “geographically disadvantaged.”

Hanging With The Customers

| Australia | Bad Behavior, Geography

(I volunteer for a charity second-hand store for a few months. One day a woman who is obviously in a bad mood walks into the store.)

Customer: “Do you sell your clothes racks?”

Me: “Ah, no, ma’am, we need them.”

Customer: “Those racks?” *points to racks where our clothing is hanging*

Me: “Yes, ma’am, we need them to hang our clothes on.”

Customer: “They sell them in Sydney.”

Me: “We aren’t Sydney, ma’am, and we need them to hang our clothing on.”

Customer: “I’m getting your manager!”

(My manager later told me about a crazy lady yelling at her because she wouldn’t sell the clothing racks to her!)

Far Away From The Solution

| MD, USA | Extra Stupid, Geography, Technology

(I work in the IT Help Desk at a university.)

Me: “I’m sorry, you’re really far away from the microphone. I can’t hear you. Please repeat the info.”

Caller: *repeats info*

Me: “I just cannot hear you. You’re really far away.”

Caller: “Well, yeah, it’s a Skype call and I’m in Ireland, so of course it’s far away.”

Me: “…”

Won’t Go The Distance For The Sale

| Fort Walton Beach, FL, USA | Crazy Requests, Geography

Me: “Thank you for calling [Craft Store]. How can I help you?”

Customer: “Yes, I was trying to order some blackout curtain fabric last night, and the website was acting up and I couldn’t order it. If I come into the store, can you order it for me if you don’t have enough?”

Me: “Yes, ma’am.”

Customer: “The problem is that I was trying to order it last night when it was on sale, and the sale ended at midnight, so now it’s full price. Is there any way I can still get it half price?”

Me: “I’m not management, so I can’t tell you for sure, but more than likely if you explain that to one of our managers, they will override the price for you since the website was malfunctioning.”

Customer: “Wonderful. Now, I’m staying in a hotel in [Town]. Can you give me directions? I mean, I’m a local, but [something about a realtor and having to stay in a hotel].”

Me: “I can give you basic directions. From [Town], you just have to take [Highway] until you cross the bridge, then turn right on [Other Highway], go a couple miles north past [Burger Joint] and the bridge, and we’re on the left in [Plaza].”

Customer: “That’s too far!”

Me: “I’m sorry. It’s really not that far from [Town].”

Customer: “Well, let me talk to someone else. Maybe they can give me better directions.”

Me: “Okay, I’ll put you on the phone with [Coworker]. Maybe she can help.” *puts customer on hold and radios coworker* “Can you talk to the woman on line one? I gave her directions, but I guess they weren’t good enough.”

(My coworker takes the call and I hear her give a slightly more detailed explanation of the directions I just gave the woman. Then I hear the phone being not-so-gently hung up.)

Me: “I see that went well?”

Coworker: “Evidently she didn’t like my directions either, because she hung up on me.”

Me: “Well, you gave her the same directions I did, so I guess she was disappointed that talking to someone else didn’t change the location of our store, because she thinks 15 miles is too far.”

Has No Fortitude For Longitude, Part 8

| AZ, USA | Extra Stupid, Geography, Money

Me: “Thank you for calling [Credit Card Services]. I’m [My Name]. How can I help you?”

Customer: “I want to make a payment.”

(I take payment.)

Customer: “Am I late?”

Me: “Unfortunately, yes. The cut off time is midnight Eastern Time. But I can look into the late fee for you.”

Customer: “YOU GUYS ARE ALWAYS MAKING UP RULES TO SCREW THE CUSTOMER!”

Me: “Excuse me?”

Customer: “I’m in Texas! It’s not midnight where I am!”

Me: “I understand that, but we go by eastern time—”

Customer: “That’s just a made up rule!”

Me: “Sir, time is not a made up rule…”

Related
No Fortitude For Longitude, Part 7
No Fortitude For Longitude, Part 6
No Fortitude For Longitude, Part 5

Should Have Taken A Different Rhode

| Newport, RI, USA | Geography, Tourists/Travel

(I live and work in a popular tourist town on an island. We provide boat tours around the bay between the island and the mainland. A woman comes up to me.)

Woman: “How do you know when you cross state lines during the tour if you’re on the water?”

Me: “Well, our tours don’t leave the bay, so we don’t encounter that situation.”

Woman: “You don’t cross state lines?”

Me: “No, we don’t.”

Woman: “Well, what’s that then?”

(She points at the mainland in the distance.)

Me: “That’s Providence, ma’am, and right across the bay is Jamestown.”

Woman: “No, no. What state is it?”

Me: “It’s still Rhode Island.”

Woman: “No, it can’t be. What state is it?”

Me: “I assure you, it’s still Rhode Island. Providence is the capital city.”

Woman: “How can the capital city of Rhode Island be outside of Rhode Island?”

Me: “It isn’t. All the land you see across the water is still Rhode Island.”

Woman: “But that’s impossible!”

(Suddenly I realize why she’s confused.)

Me: “Ma’am, the island we’re on right now is called Aquidneck Island. Rhode Island is a state comprised of several different islands and a large mainland. Providence is on the mainland and Jamestown is on Conanicut Island, which I assure you is still a part of Rhode Island.”

Woman: “You mean we’re not on Rhode Island?”

Me: “We are IN Rhode Island, but we are currently ON Aquidneck Island.”

Woman: “Well, that’s just false advertisement!”

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