Category: Geography

You may call them “lost”, but we prefer the name “geographically disadvantaged.”

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Driving Away Business

| MA, USA | Bad Behavior, Food & Drink, Geography, Popular

(I am a 16-year-old girl working at the drive-thru of a popular coffee shop. It’s a busy day and we are moving through the line quickly, until this customer.)

Me: “Here are your drinks, sir. Have a great day!”

Customer: “How do you get to [Small Town 50 miles away]?”

Me: “Uh, I’m sorry, sir. I actually don’t know. There are plenty of places to get maps downtown, which is about two minutes down the street.”

Customer: “No, I don’t want to go down there. Ask someone else.”

(I turn to a coworker and ask her how to get there, but she doesn’t know either.)

Me: “Sorry, she doesn’t know either. I see you have a [Popular Smartphone]; you could always look up directions on there. We have free Wi-Fi.”

Customer: “No! Ask someone else! I need to know now!”

(As it is only me and my coworker working, I resort to asking a customer inside the store.)

Me: “All right, he just told me you should get on route three west to get to the area.”

Customer: “How do I get to route three west?”

Me: “Sir, I don’t know, and there is a line behind you. I’ve helped you the best I could.”

Customer: “This is f****** ridiculous! You should know this! What the h*** are you getting paid for?” *drives off*

Me: “I’m pretty sure I’m getting paid to make your coffee…”

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In An Odd Interstate Of Mind

| WV, USA | Geography, Popular, Transportation

(I work at a gas station on the side of the interstate. To get back on the interstate, one simply continues driving straight, guided by cones, signs, and post. An older man approaches the gas station; I have the employee door unlocked as I have just swept the office. The customer looks at “employees only” sign and walks in anyway.)

Me: “Sir, you’ll need to go to the front doors. This is the employee door.”

Customer: “Oh, I’m sorry. I didn’t know.” *walks to front* “You see that car over there?”

(I look outside to the twelve cars sitting at pumps.)

Me: “Which one, sir?”

Customer: “That maroon one?”

Me: “Yes, sir.”

Customer: “I’d like $30 on that pump.”

(I ring up the transaction.)

Customer: “How do I get back on the interstate?

Me: “You just head straight. Follow the cones and posts and the sign that says ‘Exit Here.’”

Customer: “Okay! So, I go back that way?” *points the opposite direction*

Me: “No, sir, that way.” *points to the correct direction*

Customer: “Okay, I’m trying to get to West Virginia, you see.”

Me: “Sir, you are in West Virginia.”

Customer: “No, this is North Carolina!”

Me: “No, sir, this IS West Virginia.”

Customer: “How do you know?”

Me: “I live here?”

Customer: “You need to learn your geography.” *leaves*

Me: “What just… what just happened?”

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Not Buying Into Your American Dream

| Birkenhead, England, UK | Geography, Liars & Scammers, Popular

(I used to work in a call center for an international, but UK-based retail company. The company ships worldwide; however we only have stores in Europe, UAE, and South Africa. A call comes through. A man with an American accent speaks. I do the usual, scripted greeting.)

Caller: “I’m very upset with the service I received in your New York store.”

(We don’t have a New York store.)

Me: “Oh, I am very sorry to hear that; however, we don’t hav—”

Caller: *interrupting* “I was just in there with my wife…”

(He continues on the phone for five minutes detailing every horrible thing that apparently happened to him in a store we don’t have. He was even so bold as to make up names and descriptions of staff members. He keeps mentioning that a suitable apology would be a “10% off discount and free delivery for life.” He finishes the cacophony of the apparent racial, verbal, and mental anguish he suffered by saying he’s with a staff member who can back up his claim.)

Me: *trying to stop the nonsense* “I do understand your frustration here; however, we do not have a Ne—”

(I am interrupted again as the man puts a woman on the phone, claiming she works for the store and witnessed the abuse. The woman also states she has been in contact with the head office in New York (our head office is in London) and they agreed on the discount and it was just up to customer services to sort it out for him.)

Me: “I—”

(The man returns to the phone, saying he spends a lot of money in the store and is a loyal customer. He continues, again, for a further five minutes. The call has lasted fifteen minutes and I should have ended my shift five minutes into the call. Frustrated, I interrupt the man.)

Me: “We are dreadfully sorry to hear about the service you received in our store. In order for us to sort this discount out for you, I just need you to answer one question.”

Caller: “Oh, that’s good! What do you need to know? My name is—”

Me: *interrupting* “You are aware we do not have any stores in North America?”

Caller: *click*

(If it hadn’t have been keeping me in the call centre, I would have let the call continue just to see how big of a hole this guy could dig himself into.)