Category: Geography

You may call them “lost”, but we prefer the name “geographically disadvantaged.”

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Needs Some Geographical Assurance

| ON, Canada | Geography

(I work for a Canadian cell phone provider. I live in Canada, and my customers are Canadians.)

Customer: “Hey I’m travelling to Los Cabos and the last time I went there I added an American add-on and I was still charged, so I want to make sure this doesn’t happen again.”

Me: “Of course, sir, I’ll be happy to help. It seems that Los Cabos is actually in Mexico which is in Zone One. These are some of the add-ons we offer for Zone One.” *provides different options*

Customer: “Wow, those are pretty expensive… The last time I got some travel add-ons they weren’t so expensive!”

Me: “Right, they gave you the wrong travel add-on, remember? The US travel pass is less expensive but you’re going to Mexico.”

Customer: “But Mexico is part of the United States!”

Me: “Um… No, Mexico is not part of the United States, sir.”

Customer: “Wait, Mexico is NOT part of the United States?!”

Me: “No, sir, it’s not part of the United States.”

Customer: “Huh, I guess they changed it.”

Me: “I’m pretty sure it’s been like that for a while now.”

Customer: “…”

Me: “You know, Trump and his wall to keep them out and all…”

Customer: “…”

Me: “All right, then, would you like to add one of the travel passes?”

Customer: “I’ll have to talk to my wife about this.”

Me: “Okay, have a good night!”

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Having Some English Patience

| FL, USA | Geography

Me: “Hello, this is [My Name]. How can I help you?”

Customer: “Oh, you have an accent!”

Me: “I certainly do. Now, how can I help you today?”

Customer: “Where are you from?”

Me: “I am from England; what is it I can help you with?”

Customer: “Oh, England. Is that part of London? Because you sound like them.”

Me: “Well, London is the capital of England. London is just a city in England which is a country. I’m also from the north of England and have never been compared to somebody from London before when talking about my accent.”

Customer: “…”

Me: “So, how can I help you?”

Customer: “Yes, well, I need an invoice for week… You know what? I already have it, sorry.”

Me: “Okay, well, if you have any more concerns don’t hesitate to contact me.”

Customer: “Oh, I will; I love London.”

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General Positioning Stress

| CA, USA | Extra Stupid, Geography, Technology

(The phone rings:)

Caller: “Hello, where is your store located?”

(I let them know the address and area landmarks.)

Caller: “Okay. Is that the nearest one to me?”

Me: “Um, well, I don’t know where you are currently located, so I’m not sure. We have several area locations.”

Caller: “Will you GPS some directions for me?”

Me: “I’m sorry, I don’t have the capabilities to do that, nor do I have your location. If you can tell me where you are right now, I can maybe give you some verbal directions.”

Caller: “I’m not telling you where I live! Just GPS it.”

Me: “I’m sorry; I don’t believe I can help you. If you are located in [Town], we are your closest location.”

Caller: “JUST GPS IT! YOU ARE GIVING TERRIBLE CUSTOMER SERVICE! WHY WON’T YOU HELP ME?!

Me: “Yeah, I’m really sorry, but I don’t think you understand how GPS works. I’m sorry. Have a good day!” *click*

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Should Have Listened To Their Direction

| Australia | Geography

(I work for a hardware store. It should be noted that there are about ten stores within 50 km of each other. It’s Sunday morning so there are only four staff members on: a middle-aged white man, a tiny Indian girl, myself, who is a dark hair female, and a blonde lady. A customer calls up and I answer.)

Caller: “Hi, can I please talk to someone in special orders?”

Me: “I am awfully sorry, sir, but our special orders girl isn’t—”

Caller: “I wasn’t finished talking. I want to speak to someone in special orders; I was in earlier today.”

Me: “Like I started saying, sir, she’s not in today and there is no one in with the knowledge to help you out at this time. You—”

Caller: “LOOK HERE. I WAS IN EARLIER TODAY AND I SAW HER! SHE WAS SITTING AT THE DESK WITH TWO REDHEADS AND A CROATIAN MAN. TELL THEM TO STOP TALKING AND DO SOME DAMN WORK. NOW, GIVE ME TO ONE OF THEM. NOW!”

(I am taken aback and confused as no such people have worked here ever.)

Me: “Sir, did you come into [Our Store Location]?”

Caller: “Well, obviously.”

Me: “On [Street]?”

Caller: “Um, NO! I KNOW WHERE I WENT! IT WAS ON [Other Street, at least 13 km away].”

Me: “And that would be your problem then, sir. You have called [Store Location on Street] when you actually went to [Other Location on Other Street].”

Caller: “Oh… Well, then. Who’s the d***-head now…” *click*

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A London House Business

| Brisbane, QLD, Australia | Extra Stupid, Geography

(A middle-aged lady walks in looking a little lost and is immediately greeted.)

Colleague: “Hi, how can I help you today?”

Middle-Aged Lady: “Yes, can you please tell me if it is cheaper to fly into London or England?”

Colleague: “I’m sorry?” *thinking she had misheard the question*

Middle-Aged Lady: “Which is cheaper to fly into? London or England?”

Colleague: “Sorry, London is in England.”

Middle-Aged Lady: “Yes, I know, but which one is cheaper to fly into?”

Colleague: *confused about what to do* “London. It is cheaper to fly into London.”

Middle-Aged Lady: “And how much would it cost to fly business class?”

Colleague: “Depending on the time of year and airline, maybe around $8000.”

Middle-Aged Lady: “$8000?! You can buy a house for that price!”

(She then stalks out of the office muttering under her breath about ridiculous prices.)

Colleague: *turning to me* “What just happened?”

Me: “I literally have no idea, but I’d love to see that $8000 house!”

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