Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

Raspberry Lie

| Manchester, England, UK | Extra Stupid, Food & Drink

(I am restocking cones when a man comes in with his little girl and starts looking at the ice creams with her, trying to help her decide. A minute or so later this happens:)

Dad: “Ooh, look at this one. Do you want this? ‘Raspberry ripple,’ that’s vanilla with strawberry in it!”

Me: “…”

Ice Cold Demands

| USA | Crazy Requests, Food & Drink

(My sandwich shop is located in a fairly affluent area of my city, between a well-known coffee shop and a smoothie shop, with whom we are on good terms. On this day, the ice machine has broken. A repairman is scheduled to fix it later in the day, but in the meantime my boss has instructed me to tell all customers about the lack of ice before selling them a drink. So far, none of them have had a problem. I’m serving a woman in her 40s during the middle of an extremely busy lunch rush.)

Me: “Would you like anything else with your sandwich today, ma’am?”

Customer: “Just a large soda, please.”

Me: “Sure thing! Just to let you know, our ice machine is currently not working, but the drinks are still cold. Will that be all right?”

Customer: *looking scandalized* “Excuse me? How am I supposed to get ice, then?”

Me: “Oh, well, some people have gone next door to [Coffee Shop] to get ice. They won’t mind giving you some.”

Customer: “Oh, all right, then.”

Me: “Great! Your total is [price].”

(She pays and then stares at me for several seconds. I smile uncertainly at her.)

Customer: “Well? Where is my ice?”

Me: “Um, you can just take it next door to [Coffee Shop] and—”

Customer: *looking as insulted as can be* “What?! You want me to go all the way over there and get it myself? Are you SERIOUS?” *looks to other customers for validation* “I mean, you call this customer service? YOU run out of ice and expect ME to pay the same price for a drink AND go find my own ice? I mean, honestly!”

(Startled, I look to my manager, who is as shocked by this outburst as I am. He looks at the 15 people still in line, then shrugs and nods, moving forward to take over my register. I grab the woman’s cup and run next door to the coffee shop. The barista fills the cup to the top with ice, and I run it back to the customer, who snatches it out of my hand.)

Customer: “THANK you. Was that so hard?”

(She marched to the soda fountain, dumped out all but two or three ice cubes, and filled her drink to the top.)

Their Understandings Are Chalk And Cheese

| USA | Food & Drink

Me: “Hey, do you want to try this four-year aged cheddar?”

Customer: “Sure!” *tastes cheese* “That’s pretty good. Is it really four years old?”

Me: *sarcastically* “Oh, no, we actually age it like a month and then sell it to you guys. We call it four year aged cheddar for fun.”

Customer: “Oh, that’s so neat! I never would have guessed that.”

(The customer wasn’t sarcastic. I had to explain the process of aging cheese to her.)

Wasn’t The Number One Problem At The Old Place

| Eugene, OR, USA | Bad Behavior, Family & Kids, Food & Drink, Health & Body

(I recently switched from one big office supply chain store to another. Today is my first real day alone in the print center. A mother and her two kids come in near the end of my shift to make copies. I am working on another job behind the counter and everything is going smoothly until I hear her start whispering in a panicked tone.)

Customer: “Put that away! You can’t just do that wherever!” *pause* “What?!”

(At this point I’m curious and look up and see nothing wrong at first, but then I notice the giant wet spot on the carpet. Her four-year-old has just decided it would be fun to whip it out and pee all over the cart, his sister, and my self serve copy area’s floor.)

Customer: “Oh, he was just having some fun, but you should probably clean it up yourself since you are paid to deal with this kind of stuff, and I’m in a huge hurry.”

Me: “What?!”

Customer: *leaves, but not before buying her son every candy bar at the checkout*

Me: *radio* “Hey, Boss, so this just happened…”

Boss: “Are you serious?!”

Me: “Yep. What’s the protocol with this kind of stuff? This never happened to me at [Old Office Supply Store].”

Boss: “Well, welcome to [New Company], where s*** gets weird. Grab some disinfectant and a towel.”

Me: “S***.”

They Must Have Misunderstood Her Delivery

| CA, USA | Food & Drink, Transportation

(We get a large delivery order for a wealthy building near NYU. A couple, two white people that looked to be in their late 40s in expensive clothes, answer the door. Behind them there is a buffet set up and people mingling.)

Woman: “Hi! Come on in!”

(I enter, putting my bags on the table. I’m about to tell them the total, but they wave me off.)

Woman: “How do you know [Host]?”

Me: “I don’t. I’m the delivery girl.”

(They laugh.)

Man: ”We know [Host] from the English department.”

Woman: “Well, I knew her at Columbia undergrad, so way back!”

Me: “Sure. I’m studying English at Hunter.”

Man: “Great! Here, let us take your coat. What’re you drinking?”

(I keep my coat and have a beer. We talk about what a drag it is reading “Heart of Darkness” every semester. The host appears.)

Man: “[Host], do you know [My Name]? She’s at Hunter studying English.”

Host: “Are you John’s girlfriend?”

Me: “No, I’m the delivery girl.”

Host: *laughs* “Have some food! Let me know when [Pizza Place] gets here. They’re always so slow Friday nights.”

Me: “[Pizza Place] has a lot of customers; it’s nothing personal. It’s [Total], and I figure I already drank my tip.”

(They laugh again, but now the host is confused. He can see the bags splashed with my restaurant’s logo behind me.)

Host: “You’re with [Pizza Place]?”

Me: “Yes. It’s [Total], please.”

(She leaves to get her purse. The couple smiles at me awkwardly and then wanders off. I pocket another beer. The host gives me $80 and good wishes for my finals. I still like to treasure the looks on their faces today!)

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