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Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

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Didn’t Study The Deal Hard Enough

| Newcastle, England, UK | At The Checkout, Crazy Requests, Food & Drink, Money, School

(I work in a popular fast food restaurant in the city centre. I am working a morning shift and a customer comes up to my till just after nine am and orders two breakfast meals. I ask her how she would like to pay and she informs me she will be paying by card.)

Me: “Not a problem. Please just insert your card into that machine there.”

(I indicate the correct machine and turn around to begin assembling the order, but am distracted by her shout.)

Customer: “Excuse me! This machine isn’t working!”

Me: “I’m ever so sorry. Please just try again. Sometimes our system is a little temperamental. It should work this time.”

(After several more attempts the card has not worked and the food is ready so I ask to see the card; although she is speaking with a local accent some foreign cards don’t work with our system and I think it best to check. On observing, I see that she has been trying to use a student ID card.)

Me: “Uh, excuse me, but you’ve been trying to use a student card. You need to use a debit or credit card, or pay by cash if you’d prefer.”

Customer: “But you can use these!”

Me: “I’m afraid you can’t, madam; there is no way of paying with a student card.”

Customer: “But I want my meal for free!”

(My company runs a promotion where if you buy a meal and present student ID you are entitled to a free cheeseburger or ice cream, but this is only available after 10:30 am when main menu is being served, and does not entitle you to your whole meal for free, which I endeavour to explain to the now irate customer.)

Customer: “So you mean I can’t have my meals for free?”

Me: “No. Like I said, that promotion doesn’t run during breakfast, and even if it did you don’t get your whole meal free. You have to buy it and you get a free cheeseburger or ice cream after.”

Customer: “Well, they’ve been lying to us then! F***this!”

(The customer then left the store, leaving the food on the counter which had to be recorded as waste. I never found out who ‘they’ were.)

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Grain Brain Drain

| MB, Canada | Food & Drink

(I work at a small bakery and am often left alone in the shop while the owner goes out to get ingredients. Note: I’m the youngest one working here and often have my opinion undermined by customers. I also sound quite young on the phone.)

Me: “Hello, [Business].”

Customer: *in a very nasal voice* “Hi, I was wondering what kind of breads you have today?”

Me: “Okay, today we have the [Bread], which is our bread of the day today. Besides that we have—”

Customer: *interrupting* “I want the one, what was it, something grain.”

Me: “Well, we have the multigrain bre—”

Customer: *interrupting again* “No, that’s not it. I want the grainy one.” *sighs obviously annoyed* “I’ll just come in.”

(She comes in later that day when the owner is back. Our voices are very different so she would know which one was on the phone.)

Owner: “Good morning, what can I get for you?”

Customer: “I want the grainy one.”

Owner: “Well, I guess that would be our multigrain bread over here.”

Customer:Thaaat’s the one. I’ll take two.”

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You’ve Been Uber-Nice!

| Chapel Hill/Durham, NC, USA | Awesome Customers, Awesome Workers, Food & Drink, Popular, Transportation

(I am a new Uber driver, working my first Saturday with a full student population of 44,000 back from Christmas break with two home games. It’s been a hectic but pleasant afternoon when I pick up a woman catching the Megabus to Washington, DC, about a six to eight-hour ride. I have to drive through post-game traffic (which takes about 20 minutes), and during the ride she asked me to stop at a local restaurant to buy a snack for the trip.)

Me: “I’ve never been to [Restaurant], but have heard great things about it.”

Passenger: “Oh, it’s got really good crostini, paninis, and tramezzini. They have this amazing crostini with goat cheese, honey, and pepper.”

Me: “Sounds like a tasty combo. What’s a crostini?”

Passenger: “A small piece of toast with good stuff on top.”

Me: “Well, we’re about five minutes away. Maybe you should make a pickup call so you can make your bus.”

Passenger: “I’ll have to make it quick.”

(She calls the restaurant and is put on hold for several minutes, then orders what seems like a lot of food; by this time we are almost there.)

Passenger: “This could take a while. If you need to go park around the corner, I can find you.”

Me: “I think I can wait right here. Don’t want let your food get cold.”

(She is gone about 10 minutes. When she gets in, she hands me a small container.)

Passenger: “You’ve been very patient with me and the traffic so I got you a snack as well.”

Me: “Wow. I haven’t eaten since breakfast. Thanks a lot!”

(I dropped her off in plenty of time for the bus, and helped with the bags. Thank you, Megabus lady, you really made my 12-hour day!)