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Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

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Don’t Double Your In-Tray

| TX, USA | Food & Drink, Liars & Scammers

(It is near closing time. There are only two customers in the store and both came in at the same time and are waiting on orders. Their food comes up at the same time so I put it on separate trays and take it out. Customer #2 is in the restroom but Customer #1 comes to retrieve food and asks for sauce, requiring me to put down the other tray. When I turn back around Customer #1 has begun to move all of the food onto one tray.)

Me: “I’m sorry, that’s not your order. Only the food on the tray I handed you was with your order.”

(Customer #1 ignores me. By this point Customer #2 has come out of the restroom and sat down at a table close to the counter.)

Me: “Are you and the other customer eating together?”

(Customer #1 barely nods and takes food to the farthest table in the restaurant. When Customer #1 sits down Customer #2 comes up to the counter.)

Customer #2: “How much longer till my food is ready?”

Me: “Are you not with her?” *pointing to Customer #1*

Customer #2: “Um… no.”

Me: “One second.”

(I told my team leader what had happened and the food was remade. Customer #2 took his food back to the table he was sitting at and the two customers never interacted. From that point on, everyone on the night shift was very careful to only take out one order at a time.)

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A Hot Slice Of Justice, Part 2

| Waterbury, CT, USA | Food & Drink, Liars & Scammers, Popular

(I work at a pizza place that has a delivery service that prides themselves on having your food to you in under an hour. When I enter an order in the computer, I need to click pickup or delivery because the computer charges a fee for delivery orders.)

Me: “Thank you for calling [Restaurant] tonight! Will this be pickup or delivery?”

Customer: “I want two large [expensive pizzas].”

Me: “Certainly, will that be pickup or delivery?”

Customer: “I also want a medium all cheese with onions and half olives.”

Me: “Sure, will this be pickup or delivery?”

Customer: “I also want a garden salad with extra tomatoes.”

Me: “Sir, I need to know if you’d like pickup or delivery?”

Customer: “Can you read back my order?”

Me: Sure, did you want this for pickup or delivery? Two large [expensive pizzas]. One medium all cheese with onions and half olives. And one garden salad with extra tomatoes. It’ll be $53.50 for pickup, or $55.50 for delivery. Which would you like?”

Customer: “Perfect! This is John Smith, see you soon!” *hangs up*

Me: *sighs*

Coworker: “John Smith?”

Me: “Yeah…”

Coworker: “Today is Friday, it’s 4:30. He does this every week. He wants delivery, 123 Main Street. He refuses to tell us every time he orders because he can call and scream at us when it’s not delivered on time, and the manager will give him the order free ‘for the trouble.’”

Me: “Wow, thanks!”

Coworker: “No problem, I hate that a**-hole.”

(The order got to John Smith with time to spare. He had to pay, and had no reason to call and complain. Next Friday at 4:30, he didn’t call.)

Related:
A Hot Slice Of Justice

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Don’t Count On It

| ON, Canada | Crazy Requests, Food & Drink, Math & Science

(We have school contracts at our restaurant that allows schools to buy pizza at a reduced price for resale. One such school has been calling every single order to complain, and giving us trouble every week, usually about them missing pizza. Finally, our district manager decides to deliver the pizzas personally, to make sure everything is right this time. Soon, we get this call.)

School: “Hi, I was calling because your driver left the pizza bags here. Were you going to pick them up?”

(Curious about why our manager would leave the expensive bags there, we wait for her to come back to ask.)

District Manager: “Oh, that? They asked me if I had an hour to wait for them to count the pizzas. I said ‘nope’ and walked out.”

Assistant Manager: “Why would it take them an hour to count 40 pizzas?”

District Manager: “Honestly? I don’t think they can count…”

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Dispatched With Relative(s) Ease

| CO, USA | At The Checkout, Food & Drink, Liars & Scammers, Popular

(I work in a family restaurant. The family is an elderly couple who pass their restaurant onto their two children, a brother and sister.)

Customer: “I’m [Male Owner]’s brother, and he always gives me a discount.”

Me: *seeing red flags* “Oh, okay. What’s your name?”

Customer: “Ryan.”

Me: “Okay, he’s actually here right now. I’ll let him know you’re here.”

Customer: *practically jumping out of his chair* “NO, don’t do that! It’s busy. I don’t want to bother him.”

Me: “Don’t be silly! We only have a few tables. He’d be mad if I didn’t tell him you were here. Plus, you’re family. He can set aside a few minutes. I’ll have him come out here, and I’ll let him know you want a discount, too.”

(I walk away, but instead of walking to the back, I walk right to the hostess stand and wait. I watch them as they get up, get their coats, and begin to leave, avoiding eye contact with me.)

Me: *with a patronizing half-smile* “Have a good night.”

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A Grape Way To Deal With Customers

| Calgary, AB, Canada | Food & Drink, Money

Me: *answering phone* “Good evening, this is [Grocery Store]. How may I help you?”

Customer: “Hi, my husband was in earlier and I find it hard to believe that the grapes he bought were so expensive! I think they were weighed incorrectly.”

Me: “Oh, well, if you would be able to come into the store, I can re-weigh them for you and correct for any price discrepancy.”

Customer: “Uh… I have to come in? Ugh.” *hangs up*

Me: *staring confusedly at the phone* “How else does she expect a price change to work?”

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