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Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

Needs A Medium To Understand This Order

| Detroit, MI, USA | At The Checkout, Food & Drink

(I’m order-taker at the drive-thru.)

Customer: “I’d like a small-medium [Drink].”

Me: *puzzled* “A small-medium [Drink]?”

Customer: *getting really irritated* “YES. A small-medium [Drink]!”

Me: “What size would you like? Small, or medium?”

Customer: “Yes.”

Raspberry Lie

| Manchester, England, UK | Extra Stupid, Food & Drink

(I am restocking cones when a man comes in with his little girl and starts looking at the ice creams with her, trying to help her decide. A minute or so later this happens:)

Dad: “Ooh, look at this one. Do you want this? ‘Raspberry ripple,’ that’s vanilla with strawberry in it!”

Me: “…”

Ice Cold Demands

| USA | Crazy Requests, Food & Drink

(My sandwich shop is located in a fairly affluent area of my city, between a well-known coffee shop and a smoothie shop, with whom we are on good terms. On this day, the ice machine has broken. A repairman is scheduled to fix it later in the day, but in the meantime my boss has instructed me to tell all customers about the lack of ice before selling them a drink. So far, none of them have had a problem. I’m serving a woman in her 40s during the middle of an extremely busy lunch rush.)

Me: “Would you like anything else with your sandwich today, ma’am?”

Customer: “Just a large soda, please.”

Me: “Sure thing! Just to let you know, our ice machine is currently not working, but the drinks are still cold. Will that be all right?”

Customer: *looking scandalized* “Excuse me? How am I supposed to get ice, then?”

Me: “Oh, well, some people have gone next door to [Coffee Shop] to get ice. They won’t mind giving you some.”

Customer: “Oh, all right, then.”

Me: “Great! Your total is [price].”

(She pays and then stares at me for several seconds. I smile uncertainly at her.)

Customer: “Well? Where is my ice?”

Me: “Um, you can just take it next door to [Coffee Shop] and—”

Customer: *looking as insulted as can be* “What?! You want me to go all the way over there and get it myself? Are you SERIOUS?” *looks to other customers for validation* “I mean, you call this customer service? YOU run out of ice and expect ME to pay the same price for a drink AND go find my own ice? I mean, honestly!”

(Startled, I look to my manager, who is as shocked by this outburst as I am. He looks at the 15 people still in line, then shrugs and nods, moving forward to take over my register. I grab the woman’s cup and run next door to the coffee shop. The barista fills the cup to the top with ice, and I run it back to the customer, who snatches it out of my hand.)

Customer: “THANK you. Was that so hard?”

(She marched to the soda fountain, dumped out all but two or three ice cubes, and filled her drink to the top.)