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Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

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She Needs All The Sweetness She Can Get

, | USA | Bad Behavior, Crazy Requests, Extra Stupid, Food & Drink

(I am working at a well-known fast food restaurant when a lady comes in and asks for a large vanilla iced coffee with two extra pumps of sugar. We already put five pumps in all large iced coffees. A little while later she comes running back up to the counter. I hear the conversation between my manager and her.)

Lady: “You got it wrong again! This is too sweet! How hard is it to make a god- d***ed iced coffee with TWO extra sugar!?”

Manager: “I’m sorry about that, ma’am. I will be happy to replace your coffee but I have to ask you to refrain from cussing. There are children here.”

Lady: “Fine! Just get me my coffee. ONLY TWO extra sugars! Not 20 like you always do!”

(My manager goes to make her a new iced coffee. He hands it to her and asks her to try it.)

Lady: “Finally! Someone can get it right.”

(She storms out of the store without another word and I walk over to my manager.)

Me: “Sir, I made that coffee and I can assure you I only put 2 extra sugars in it.”

Manager: “I know. She comes in every now and then and does the same thing. What she really wants is ONLY two pumps of sugar.”

Me: “Has anyone told her?”

Manager: “Yes, but she insists that extra means only.”

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Half The Drink, Twice The Trouble

| Milwaukee, WI, USA | Food & Drink

(A bar guest is apparently upset that his double drink cost more than his friend’s single mixer.)

Guest: “Please educate me. Why does my drink cost $3 more than my friend’s.”

Me: “Well, sir, you ordered a double; your friend ordered a single mixer.”

Guest: “What does that mean?”

Me: “It means your drink had twice as much alcohol, which we charged accordingly for.”

Guest: “I still don’t get it”

Me: “His drink had 1 ¼ oz of vodka, while yours had 2 1/2 oz. Our prices are based on how much alcohol you ordered.”

Guest: “Well, I drank mine faster than he drank his.”

Me: “Your drinking skills have no bearing on how much alcohol was in the drink.”

Guest: “Well, I don’t think that’s right.”

Me: “I’m sorry you feel that way?”

Guest: “What can you do to make this right?”

Me: “Suggest you order a beer next time?”

(I didn’t receive the greatest tip from this guy, to say the least.)

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It’s Taco-ver

| FL, USA | At The Checkout, Extra Stupid, Food & Drink

(I work at a very popular Mexican grill restaurant where we serve food down a line and you build your item of choice to your liking. A customer orders a bowl and starts to make it and everything goes completely fine. Next she decides to order for someone else.)

Customer: *in a Hispanic accent* “I also want a burrito.”

Me: “Of course, ma’am!”

(I put tortilla in the press and proceed to take it out and get ready to build it.)

Customer: “Do you have smaller burritos?”

Me: “No ma’am, the only thing smaller is tacos.”

Customer: “Oh! Yeah, that’s what I want!”

(Our tacos come with three in one serving so I put the taco shells in the press and proceed to ask her what kind of rice beans and meat she would like in her tacos.)

Me: “So what kind of rice would you like?”

Customer: “Uh… I’ll take the brown rice.”

Me: “Okay, what kind of beans would you like?”

Customer: “Black beans.”

Me: “Great, now what kind of meat?”

(Everything seems fine until I get to the third taco. Keep in mind that she’s watched me make all three tacos the entire time.)

Customer: “Oh, I only wanted one taco.”

(I look at my manager who sees my face and is trying so hard not to laugh.)

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Coffree

| USA | Extra Stupid, Food & Drink

(The coffee bar I work for has the pots near the door, but the cups are back by the register.)

Customer: “Hey, look, this coffee is free.” *sees me behind register* “Is the coffee free?”

Me: “No.”

Customer: “So, I have to pay for it?”

Me: “Yes.”

Customer: “I can’t just take a cup without you knowing?”

Me: “No…”

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The Cup Runneth Over With Complaint

| ID, USA | Food & Drink

(I work in a cafe in a large warehouse style store. We sell hot dogs, pizzas, pretzels, drinks, and frozen yogurt. It’s ten minutes until closing time, so we’ve either shut down machines or run out of certain items, so the pickings are a little slim. A family approaches me with several adults and children and begin to order. Several are talking at once, and things start to get confusing. Eventually I break in to try and figure things out.)

Me: “Here, let’s try this; how many drinks do you need total?”

Mother: “We need four.”

Me: “All right, so I’ll add four combo meals. You have four pieces of pizza and two hot dogs, plus the four drinks.”

Mother: “That sounds right.”

(They pay and then leave the counter with their food. About two minutes pass, and the mother comes up to the counter again.)

Mother: “We didn’t get one of our cups.”

Me: “Oh, I’m sorry! I thought I gave you your four!”

Mother: “We needed five.”

Me: “I’m sorry; ma’am, but I only charged you for four. I must have not heard the fifth order.”

(Before I can offer to ring her up for another, she speaks.)

Mother: “I guess I’ll have to make do.”

(She leaves the counter again, and I go back to my cleaning. A few minutes later one of the other adults in that group approaches the counter.)

Customer: “We needed that fifth cup.”

Me: “I’m very sorry, ma’am, but I only charged for four. I must have misheard your order somewhere.”

(It’s at this point that I was going to offer to charge them about 50 cents for another cup, which would have been the price if one of their pizzas had come in a combo with the drink. She speaks before I can continue.)

Customer: “Well, that’s not our problem.”

(Now I’m getting slightly irritated with her, but I do my best to keep my cool.)

Me: “I’m terribly sorry, ma’am. I must not have heard the fifth cup order. I—”

Customer: *cuts me off* “Can’t you just give us a cup?”

Me: “I’m sorry, ma’am, I can’t give you a cup for free.”

Customer: “Well, then, I need to see your manager.”

Me: “Sure, let me find him for you.”

(I went to find the manager, who went and talked to the group for nearly five minutes. He gave them the free cup, and to make things worse, when they left five minutes later they left a mess where they were sitting, and a cup completely full of soda that I ended up having to throw away!)

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