Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

Everything Is Cool When You’re Part Of A Team

| Canada | Awesome Customers, Awesome Workers, Food & Drink, Movies & TV

(I’m working the counter at a sandwich shop when a customer comes in looking VERY tired.)

Customer: “How big are your five-dollar foot-longs?”

(He looks like a good-natured sort, so I decide to risk joking with him a little to help him wake up.)

Me: “Eleven inches. I’m taking a bite for that question.”

Customer: *laughs* “I suppose I asked for that. How much?”

(Having just the previous night babysat a boy who likes The Lego Movie, my response is almost automatic.)

Me: “That’ll be forty-seven dollars.”

(The customer wears an expression of abject horror for a split-second… and then breaks into a broad grin.)

Customer: “Awesome!”

(With “Everything is Awesome” stuck in my head for the rest of the day, I got the customer his unbitten, normally-priced foot-long.)

Meals On Escaping Wheels

| Far Rockaway, NY, USA | Bad Behavior, Criminal & Illegal, Food & Drink

(I am the customer in the story. My mother and I are at a popular fast food chain waiting for our orders. It’s a busy day and there are around eight to ten customers after us. We notice that it’s taking a while for our food to come. When the employee comes up to the counter to hand us our drinks, she gives us a funny look.)

Employee: “Did you take your food, ma’am?”

Us: “No, we’re still waiting.”

(The employee looked confused and went in the back to ask where our meals were. Other customers were also inquiring about their orders. After ten minutes, the supervisor came out and asked if anyone was still waiting for their food. One customer just happened to mention a woman taking several bags with her when she left. The supervisor’s and the employees’ jaws dropped. It turned out that the woman had dashed off with about ten meals! Hers included!)

Not So Dosa Docile

| USA | At The Checkout, Bad Behavior, Food & Drink, Wild & Unruly

(It’s spring break and I’m working as a cook at a family friend’s Indian restaurant for free as a favor for the week because I’m a student. Most of the chefs working at the restaurant are Indians that just immigrated here, and they don’t like to talk back because their English isn’t great and they fear getting into trouble. It’s a Friday night and because it’s spring break, there are a lot of people, so many so that there’s a wait to be seated. The restaurant specializes in dosas, which are like crepes, except made of rice batter and black gram. Most people like to add onions or chills to them. It’s also a restaurant that lets you see the chefs making your food.)

Customer: *orders his dosa with onions and then walks over to the counter to watch me cook*

Me: *puts the batter on the pan and then adds the onions, like usual*

Customer: “No, YOU’RE DOING IT WRONG! YOU HAVE TO FRY THE ONIONS SEPARATELY FIRST!”

Me: *taken aback by his tone, but decides to do what he says* “I’m sorry sir. I’ll make it again.”

(I have to dump out the batter I was using because it would be burnt in the amount of time it takes to fry the onions.)

Me: *fries the onions separately then puts it on fresh batter*

Customer: “NO, YOU HAVE TO MIX THE BATTER AND THE ONIONS TOGETHER. START OVER!”

Me: *losing my patience at this point* “Sir, there are a lot of customers behind you and I don’t have time to make your order again. If you don’t like the way we cook the food, you’re happy to make it yourself on your own time at home.”

Customer: *visibly angry* “I’LL HAVE YOU SENT BACK TO INDIA. HOW DARE YOU TALK TO A PAYING CUSTOMER IN THAT TONE!”

Me: *at this point, my patience is completely gone* “I’m an American citizen, so it’s highly unlikely that I’ll be sent back to India for not satisfying your dietary needs. Keep yelling, and I’ll kick you out, or better yet, file a harassment claim.”

Customer: *still not getting it* “HOW DARE YOU! I WANT TO TALK TO THE MANAGER!”

(Before I can respond, the owner comes out to see what’s going on.)

Owner: “I’m the owner. Is there a problem?”

Customer: “YES, YOUR EMPLOYEE IS BEING RUDE AND REFUSING TO SERVE ME!”

Owner: *looks at me* “[My Name], is that true?”

Me: “No, I—”

Customer: *interrupts* “SHE’S LYING. THE LITTLE B**** JUST WANTS TO KEEP HER JOB!”

Owner: “I’m going to have to ask you to leave. First of all, [My Name] doesn’t even work here officially. She’s just helping out as a favor. And second, I don’t serve customers who swear at my employees anyway. So, are you going to leave or do I have to call the police?”

Customer: *thinks for a moment before storming out of the restaurant, still visibly angry*

(And the kicker? He was making such a fuss over an order worth just six dollars.)

Customer Complaint Escalating Into A Perfect Storm

| Philadelphia, PA, USA | Crazy Requests, Food & Drink

(I work in catering for a popular local restaurant and schedule deliveries throughout the region, mostly for businesses. On this day we’re preparing for a massive winter storm to hit overnight. I’m calling customers to reschedule the next day’s deliveries. I call an office at a very prestigious university to ask when they’ll be rescheduling their meeting.)

Me: “…so we’re just calling to see if you already have another date for your order or if you just want it placed on file until you do.”

Customer: “So you’re telling me I can’t have my order tomorrow?”

Me: “If possible we’ll get out any orders that are still needed, but the way things are looking now it’s doubtful.”

Customer: “Well, why?”

Me: “I’m sure you’ve seen, they’re calling for record-breaking snowfall tonight. If the storm is anywhere near as bad as they’re predicting we won’t be open tomorrow and won’t be sending out any deliveries.”

Customer: “So, I’m not going to have any food for my meeting?”

Me: “Honestly, I doubt you’ll even have a meeting. Half the colleges in the area have already announced shut-downs, so [University] will probably close tomorrow, too.”

Customer: “This is a very important meeting; they won’t cancel it. I don’t see why you can’t get my order here.”

Me: “Sir, we do everything possible to accommodate our customers. But if there is over a foot of snow tonight I can’t ask a delivery driver to risk their safety to drive down there for the sake of your lunch. If there is no storm we will get you your sandwiches, but right now I don’t think that will be an option. I’m actually leaving work right after this call because the city is already shutting down the trains. So do you have a date you would like me to reschedule for, or should I just keep the order on file for now?”

Customer: “Just keep the order in for tomorrow!”

(I left work early to avoid being stranded. An hour later I got a text from my manager to let me know that the customer had called back because the university had cancelled all operations. He was, obviously, completely unapologetic. And his “very important” meeting was just a routine monthly budget update for his department.)

Refill And Rethink Your Scam

| USA | Food & Drink, Liars & Scammers

(I work in a coffee shop in a larger department store. We have a free refill policy on teas and coffees, as long as it was purchased in the store and the customer has not left. Many people abuse this.)

Me: “Hi, what can I get for you tonight?”

Customer: “I’d like a refill.”

Me: “Oh, what was your drink? I don’t remember making it.”

Customer: “Green tea with lemonade. The other girl made it.”

Me: *still smiling away* “Really? Wow, that’s a long time to be shopping!”

Customer: “Yeah, I’ve been here almost an hour.”

Me: “Nope. My last coworker left at three. It’s now eight. I have to charge you for this drink.”

(Cue grumpy stomping off!)

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