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Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

Complaining To Have Nothing To Complain About

| MI, USA | Crazy Requests, Food & Drink

(At the restaurant all ‘extra’ items are served on the side, such as lemons for water or extra dressing, as well as a few of the sides. One of the customers has ordered a water with lemon, and this occurs after I set down her glass.)

Customer: “I said I wanted water with lemon. Why are you incapable of doing anything right?”

(I set out down the dish of lemons that was on my tray with the remaining drinks.)

Customer: “Oh, usually people forget them.”

Me: “Okay, well, are you ready to order?”

Customer: “Yes, I will have [Food], with a side of ranch, ketchup, and [several other extra items]. And you better not forget anything, I am so tired of having to ask six times for everything.”

Me: “I won’t forget anything.”

Customer: “Yeah, right; you people always forget something.”

Me: “Okay, I will do my best.”

(Since it this is a larger table, when the food is finally ready it takes three servers to carry out the food. I set the customers food down first.)

Customer: “Where is my ketchup, ranch, and [several other items]? I knew you would forget them. You are completely worthless!”

Me: “I have them but they are on the next few trays.”

(I gesture to the two servers behind me waiting with the rest of the order.)

Customer: “No, it’s not. You’re just making excuses for your incompetence.”

(The customer continues to yell at me the entire time I am passing out the food while watching me to be sure I don’t sneak back to get items that I forgot. After I am done I look at the customer.)

Me: “Is there anything else you need?”

(The customer looks at the food and starts to pout. Her husband, who has been silent this entire time, finally speaks, obviously somewhat annoyed.)

Husband: “Well, I don’t think she forgot anything did she, honey? It looks like she brought everything you wanted.”

Customer: “Well, yeah, but she only got everything so that she could make me look bad.”

(The customer did not say another word the rest of the time the were there. Instead she just glared angrily at me!)

If Only She Could Hear Herself

| London, England, UK | Extra Stupid, Food & Drink, Technology

(I am totally deaf in my left ear and partially deaf in my right. I wear a regular hearing aid in my right ear and have a cochlear implant in my left. I’m now 19, and working in a very posh restaurant. I’m serving a party of 10. There is a couple who comes in quite regularly who are the ‘hosts’ of this group. The husband is okay but the wife is really snobby and has caused us problems before.)

Me: “Good evening. Is everyone ready to order?”

Wife: “Could you get the manager for me? Now!”

Me: “Of course, madam. Is there anything I can do for you?”

Wife: “No! Just get him.”

(I go and get my boss but have no explanation why he is needed.)

Boss: “Good evening, madam. How may I help you tonight?”

Wife: “How dare you let your staff wear headphones? We spend a lot of money in here and we expect a certain type of service. This is most distressing.”

(Most of the other guests look really uncomfortable as they realise she’s talking about me and it’s obvious that I have hearing aids.)

Boss: “Madam, I can assure you we do not allow that. If you could point out the server who is wearing them I’ll happily sort this out for you.”

Wife: “For God’s sake! It’s the girl!” *she points to me as I’m still standing at the table* “We are in here all the time and I have never known such disregard for the customer.”

Boss: “I’m really sorry. There’s no way you deserve to be treated this way.”

Wife: “I should think so. I just—”

Boss: “Not you. I was talking to my employee and friend. You—” *referring to the wife “—on the other hand are a despicable human being. How dare you come in here and talk to a member of my staff like that? It is massively, plainly obvious that she is wearing hearing aids. Everyone else at your table can see that. Now you have not only embarrassed yourself and the rest of your table but also my staff member. I’m very sorry but I have to ask you to leave, madam. The rest of your table may stay if they so wish but I simply cannot have my staff treated that way. Please leave. Now.”

Wife: “Well! I think you’ll find you’ve just made a very big mistake talking to me like that. You have lost a lot of business from us. My husband here is a solicitor and he will—”

Husband: “That’s enough. I’m really sorry. We’ve been served by your waitress before and know she wears hearing aids, and I’m not a solicitor.” *to his wife* “I think you need to go home. I’m hungry; I would like to order, please.”

(The wife looks about the table as the rest of the guests sit there in silence. She then gets up and flounces out. I take everyone’s order and the rest of the evening goes very smoothly. When the guests ask for the bill the husband calls me over.)

Husband: “I’m really sorry about my wife. Do you know, I don’t work and neither does she. I won the money on the lottery. Before we were rich I was an accountant and she worked in a shoe shop. I really have no idea why she’s like that. I promise I’ll never bring her in here again.”

(The meal itself cost over £400 and I made a massive tip as everyone at the table felt really badly. The husband still comes in with friends but never brings his wife. He asks for me to serve him and always tips really well but I share the tips now!)

Talking Turkey About Working Here

| Lansing, MI, USA | Extra Stupid, Food & Drink, Theme Of The Month, Wild & Unruly

(I am shopping at a grocery store, when another customer reaches into my cart and grabs a package of ground turkey. It was on sale, so I was buying eight packages of it. Of note, I am wearing a black t shirt and blue jeans; the store employees wear blue vests and nametags.)

Me: “Excuse me, what are you doing?”

Woman: “I’m trying to help you out. God, you can’t even say thank you?”

Me: “How does taking food out of my shopping cart help me?”

Woman: “Now you don’t have to go put this one back. Geez, you’re welcome.”

Me: “Ma’am, I’m a customer here. If you take my food, it means I have to go back and pick up another one. That’s not helping.”

Woman: “Don’t lie to me, boy. No one would buy this much turkey at once.”

Me: “I would. It’s on sale, and I’ve got a chest freezer at home, so I can buy a lot when it’s on sale and use it up gradually. Please give me back my food.”

Woman: “It’s mine now. And I’m going to complain to your supervisor. You shouldn’t be so rude to your customers.”

Me: “Since I don’t work here, good luck with that.”

(I decided it wasn’t worth arguing with her anymore, and went to go get another package of turkey. I hope she did try to complain to a manager.)