Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

That’s How The Cannoli Crumbles

| MI, USA | Bad Behavior, Crazy Requests, Food & Drink, Money

Me: *as I’m finishing taking a customer’s order* “Anything else I can get for you today?”

Customer: “Yes, actually. Do you think you could get the driver to stop somewhere? Buy me a couple cannolis?”

Me: “Well, normally we don’t allow our drivers to make other stops while they are out on delivery, but seeing as we aren’t that busy right now, we can make an exception for you as long as you reimburse the driver for the cost of the cannolis.”

Customer: “Are you kidding me? Why would I have to pay the driver some of my hard earned money?!”

Me: “Ma’am, we’re not going to allow our driver to stop off and buy your cannolis if you’re not going to reimburse the driver for the cost.”

Customer: *now screaming* “ARE YOU F****** KIDDING ME! I JUST WANT MY GOD-D*** CANNOLIS!”

Me: *calm* “I understand that but we do not sell cannolis here nor do we usually allow our drivers to make other stops while they are out on delivery.”

Customer: “BUT YOU’RE A DELIVERY SERVICE! YOU SHOULD DELIVER ME WHAT I WANT!”

Me: “Yes, we are a delivery service, but we do not sell cannolis at our store.”

Customer: “YOU KNOW WHAT? F*** YOU, AND F*** YOUR STORE! CANCEL MY ORDER! I’M NEVER ORDERING FROM YOU GUYS AGAIN!” *click*

Food For Tots

| Columbus, OH, USA | At The Checkout, Food & Drink

(I work at a fast food restaurant that offers fries and tater tots; you choose one for your meal.)

Customer: “I need a number four, with [Drink].”

Me: “Okay, did you want fries or tots with that?”

Customer: “Chili cheese tots.”

Me: “Okay, anything else?”

Customer: “No.”

(We prepare the food, I take it out, and a few minutes later they are back to complain.)

Customer: “I didn’t get my fries!”

Me: “You didn’t order fries. I had you down for chili cheese tots.”

Customer: “I know, but there’s a picture of fries on the menu! It comes with fries!”

Me: “It says at the top ‘your choice of tots or fries,’ and you chose tots. I can ring you out for an extra order of fries, if you like.”

Customer: “NO! It’s your fault; you need to fix it! There’s a picture of fries. That means I get fries AND tots.”

(After several minutes of arguing back and forth, and my manager coming out to explain that you can’t get two sides, he sped off in the middle of a sentence.)

A Very Heated Argument

| ON, Canada | Bad Behavior, Food & Drink, Wild & Unruly

(I work at a pizzeria with a counter for selling individual slices. It’s late in the day but I still have four fresh pepperoni pizzas for sale. They just came out of the oven as per my request to the baker, to minimize the transition between lunch and dinner. It’s three pm and my coworker will be handling the counter when she arrives at four.)

Customer: *approaches the counter* “I’ll have four pepperoni slices and a [Drink]!”

Me: *inputs this into the computer* “That’ll be [price].”

Customer: *drops money into my hand* “Make sure they’re hot!”

Me: “The baker just made these.” *I carefully touch the pizza on top with my gloves on; it feels hot*

(I dish up the slices and get the customer his Drink from the fridge. The customer sits down to eat at a table, while I begin restocking the pop and juice in the fridge. The customer then screams at me and throws a slice of hot pizza at my head; luckily, I’m wearing a hat, but there is now cheese in my ponytail. I feel something hit the back of my head; the boiling hot cheese.)

Me: “Umm, can I help you?”

Customer: “These! Are! Cold!”

Me: *startled* “Um… umm.. sir… sir… actually… the cheese in my hair feels hot… ummm… and it really hurts.”

Customer: “I demand to speak to the manager!”

Me: “Actually… the owner is… right here.”

(The owner had been sweeping in front out the counter. He’s a short Italian man with a temper, but is always nice to me. He refers to all of the teenage and early twenty-year-old staff as “his kids.” He saw the whole thing.)

Owner: “Did you just throw a slice of pizza at one of my kids who was nothing but nice?”

Customer: *stammers* “But… she… It’s… It’s cold.”

Owner: “Get the f*** out of my restaurant.”

Customer: *scampers out*

Owner: *to me* “Go wash the cheese out of your hair; I’ll watch the front. You’re on break. And ya can’t let anyone talk to you like that!”

(I return from cleaning my hair and hat to find my food upstairs, paid for already. Apparently the guy came back to apologize and paid for my lunch!)

Not So Sweet About The Syrup

| CA, USA | At The Checkout, Crazy Requests, Food & Drink

(I’m working the closing shift at work and, earlier in the night, we had run out of an ingredient to make one of the lattes. I’m working the drive-thru when I get this customer.)

Me: “Hi, thanks for choosing [Popular Coffee Chain]! What can I get started for you?

Customer: “Yeah, I’d like a [Popular Latte] with soy.”

Me: “Unfortunately, we’re all out of [syrup] for tonight. I’m so sorry about that.”

Customer: *angrily* “Well, I think that calls for a free drink!”

Me: “…”

Customer: “Okay, well, then, never mind.”

Me: “Are you sure I can’t get you some water for the trouble of coming out?”

Customer: “Nope. Bye!” *backs out of drive-thru*

(No, you’re not going to get a free drink just because we’re out of an ingredient, especially when you rudely demand it. The only thing I’ll get you for your trouble is water. Other people have come through that night wanting the same drink you ordered and were understanding and just ordered something else. And they were nice about it, too!)

This Should Have Been A Piece Of Cake

| England, UK | Food & Drink

(We are offering a cake tasting service for a couple arranging their wedding. They are given a selection to suit the style of their wedding and asked for feedback. The session has been going well, with the bride-to-be enjoying practically every cake offered to her. She has a review form we use to assist in the decision making. We have neared the end and she is getting ready to leave.)

Bride: “Thank you ever so much. That was delicious!”

Me: “We aim to please. Have you decided on a cake or would you like some time?”

Bride: *handing me the review form* “No, just use whichever I ranked top.”

Me: “Certainly. There will also be a second tasting…” *reads the form* “Umm, miss?”

Bride: “Oh, that will be lovely. I’m sure my husband will love it.”

Me: “Umm, miss. I think there has been some—”

Bride: “Thank you for the help. Goodbye!” *leaves*

Colleague: *sneaking in* “So… which did she pick?” *I hand over the form* “Oh, well, that’s not very helpful. She’s marked 10 for all of them!”

(We ended up having to call the groom in after the bride found it too difficult to decide. She started crying and begged the groom to “just to pick one,” and then got angry at him for picking the “wrong” one. The last I heard the wedding was still on, but had been pushed back another year. Some brides can get a bit overwhelmed by it all. Let’s just hope she manages to straighten everything out!)

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