Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!


Decency On A Diet

| IL, USA | Bad Behavior, Food & Drink

(I work as a cashier in a very well-known retail store. By the registers we have refrigerators that hold soda, juice, and water. Two women decide to come through my line, and as I am ringing them up, they decide to add two sodas to their order. They’re mother and daughter. I finish their order and am about to move on to the next person. I notice the daughter has already opened her soda and taken a sip. That’s when she notices what type it is.)

Daughter: “Wait, this isn’t diet.”

Mother: “I thought I grabbed one for you.”

(The daughter then proceeded to put the soda she had already opened back into the refrigerator. She grabbed a diet version of the drink and left with her mother before I could react and say something.)


This Customer Has A Drink Problem

, | Charlotte, MI, USA | Crazy Requests, Food & Drink

(I’ve been working at a local coffee shop/cafe for about six months. Even though I have met most of the regular customers, I still have not met ALL of them. I am working with one of our new employees when this exchange occurs.)

Coworker: “Hey, who is Carol?”

Me: “Who?”

Coworker: “This man at the counter says he wants Carol’s regular.”

(I go up to the counter to see who the customer is. Sometimes I can recognize them and know what drinks they get. This man is unfamiliar to me, so I smile as I approach the counter.)

Me: “Hello there! Would you mind telling me what Carol usually gets? I don’t think I’ve made her drink before.”

(At this point, the man looks offended, like I insulted him or something, and says this to me:)

Customer: *rude/ sarcastic tone* “Well. Usually when I come here and ask for Carol’s drink, they KNOW what she gets and I don’t have to tell them. The just have it ready.”

Me: “Well, I’m still fairly new and I haven’t met everybody yet. I haven’t met Carol before.”

(He grumbled at me, and because he didn’t know what Carol’s drink was, he called her. The kicker — she didn’t know either!)


Buy Him A Hot Slice Of Karma, Part 2

| CA, USA | Awesome Workers, Food & Drink

(It’s my last few days as a shift manager for a national pizza chain, so my filter is off because I know I won’t be fired. One of the order takers calls me to the phone, saying the customer on the line wants to talk to a manager.)

Me: “Thank you for holding. This is [My Name]; how can I help you?”

Customer: “Are you the manager?”

Me: “Yes, I am.”

Customer: “I wanted to complain about my pizza! It was terrible!”

(He goes on a rant about how every time he orders from us, the pizza is awful and why can’t we get it right? I break in long enough to get his details and pull up his account and see we’ve given at least a dozen free pizzas after he’s complained.)

Customer: “And I’m never ordering another pizza from you guys ever again!”

Me: “All right, that sounds fine to me. Thank you. Goodbye.” *I start to hang up*

Customer: “Wait, wait! Don’t hang up on me!”

Me: “I’m sorry; I didn’t think there was anything else I could help you with.”

Customer: *sputtering* “Well, aren’t you even going to offer me a free pizza credit for next time?!”

Me: “And call you a liar? Sir, I would never! You said you weren’t ordering from us ever again, and I believe you. Bye!”

(I hung up. Best interaction I ever had while working there.)

Buy Him A Hot Slice Of Karma


A Different Kind Of Bean-Counter

, | USA | Food & Drink

(I work at a fast food restaurant chain that was involved in a scandal involving their pinto beans back in 2011, when they revealed they weren’t vegan. Since 2013, though, they’ve been completely vegan. So, that’s three years that our beans have been vegan. The pinto beans are in front of the black beans (which have always been vegan), so while we try our best to avoid it, sometimes a few beans or the juice from the pinto beans will fall into the black beans. Nine times out of  ten, no one, even the vegans who ask us to change our gloves to serve them, care. But this one customer…)

Girl: “Do you have fresh black beans? I can’t have the ones behind the pinto beans.”

Me: “Uh, sure, I think they just put some in the back.” *I glance back, and there are beans, but they’re nowhere near needing to be changed* “Do you have an allergy?”

Girl: *pause* “Yeah.”

Me: *gets her fresh beans, passes her order down the line, goes about my day without thinking about it, though she does give me the stink eye*

(A few weeks pass without any incident, until she comes back and does the same thing, asking for fresh beans. This time, we don’t have any readily available, so we have to hold up the line waiting for the grill to make her fresh beans. She takes this opportunity to give me “suggestions” on something I have no control over.)

Girl: “You really should keep the black beans behind the pinto beans so people who can’t have pinto beans can still have the black beans.”

Me: “Um, well, we’ve never had anyone else say they were allergic to the pinto beans, so I suppose there’s an equal likelihood that this could happen the other way around for someone allergic to the black beans…”

(I serve her new beans as I try to piece together her logic for saying this. We get people with common allergies like gluten all the time, but never someone allergic to pinto beans.)

Girl: “Well, I’m not allergic, but I’m vegan, so I can’t have the pinto beans.”

Me: *pause* “Our pinto beans are completely vegan.”

Girl: “No, I know they aren’t. I know you guys use meat in your pinto beans.”

(By this point, I’m totally taken aback by this girl. Not only did she lie about having an allergy, which is something our restaurant takes extremely seriously, she’s now claiming we’re lying about what’s in our beans, or we just don’t know. She continues down the line, and gets to cash, asking for a manager. She gives him the same spiel she gave me about putting our pinto beans behind our black beans.)

Manager: “That’s set by corporate. There’s really nothing we can do about that, but our pinto beans are vegan.”

(The girl continues to insist that they aren’t, so I chime in again.)

Me: “We can show you the recipe cards if you want, so you can see exactly what’s in them.”

Girl: “Fine.”

(My manager goes off to get the recipe cards, which takes a while, and the girl goes to sit and eat her meal. He comes back, and I point out where she’s sitting. I watch the exchange, and she brushes him off in less than a minute.)

Me: “What happened?”

Manager: “She insisted she didn’t want to see them.”

Me: “What? So not only does she not believe us when we say they’re vegan, she’s going to go on insisting they have meat and keep demanding fresh beans?”

(My manager shrugged, I rolled my eyes, continuing to be baffled by the contradictory stupidity of humanity, and continued to serve customers. She stayed away for more time than I’d seen her away before, but when she came back, she ordered black beans with no noticeable commotion. Maybe she just didn’t want to be proved wrong.)


Panicking At The Tipping Point

| Canada | Food & Drink, Money, Non-Dialogue

I am the customer. I order a pizza online and get a “Pizza of the Day” deal for a $10 discount.

When the pizza is delivered, I notice I do not have my card with me. My mistake. I forgot how much the order was for, so I ask him to tell me the amount, and he just shows me the receipt.

I am in a hurry, so I notice the total amount ($41) before the deal discount, frantically try to search for some loonies since he does not have any spare change on him, and finally give him $46.

All this time he is smiling at me, and I am just thinking may be he is trying to be friendly.

Just now, the order email confirmation catches my eye, and I see that I paid an extra $15 for the pizza delivery and realize that probably that’s why the delivery guy was smiling, thinking he is getting a huge tip!

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