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Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

Snacking On A Bad Attitude

, | York, England, UK | At The Checkout, Bad Behavior, Food & Drink

(I work in a busy branch of a fast food place. When customers order burgers, it’s store policy to ask if they would like it as part of a deal, which is cheaper than if the food in the meal was purchased separately.)

Me: “Hello, sir, what can I get you?”

Customer: *giving me a somewhat disdainful look* “I want a [Burger] with fries and a large [Soda].”

Me: “Would you like that as part of a meal or are you buying them separately?”

Customer: *visibly annoyed, and still glaring at me* “No, I’m having them as a snack.”

(I laugh politely, thinking that he was trying to be funny.)

Me: *smiling on the outside, dying on the inside* “Is that a large meal or are you buying them separately?”

Customer: “I already told you, I’m having them as a snack.”

(I look at my supervisor like a deer in headlights. She takes over.)

Supervisor: “Sir, are you having your order as a meal or are you buying each item separately?”

Customer: *growing quite rude and ill-tempered now* “I’ve already told him that I want them as a snack. Doesn’t he understand simple instructions?”

(My supervisor is quite protective of her trainees. I know that the look in her eyes means she wants blood, but she remains calm and collected.)

Supervisor: *trying to remain polite* “We don’t sell meals as “snacks,” sir. Are you buying it for yourself or—”

Customer: *almost shouting* “Of course I am. Now get me my large [Burger] with fries and a [Soda]!”

Supervisor: *faces me and tells me to get his food prepared* “I’m ringing that up as a meal deal, sir. That’ll be £5.45, please.”

(Customer begrudgingly slams a £10 note on the counter and gives me a scathing glare as I hand him his food in a bag and he leaves the store in a huff. My supervisor realises something.)

Supervisor: “Did he want his meal to-go?”

Me: “No clue. But I did.”

A Whopper Of A Mistake

, | Frankfort, KY, USA | Extra Stupid, Food & Drink

(I work at a popular fast food chain which just so happens to be placed right next to a fairly popular burger place. Today I am working drive-thru for the first time when this happens.)

Me: “All right, take your time and order when you’re ready.”

Customer: “Okay, I’ll take a Whopper with no pickles.”

Me: “Um, we don’t have that.”

Customer: “That’s okay; I’ll just have a burger then.”

Me: “We don’t sell those either.”

Customer: “Then what do you have?”

Me: “We sell roast beef.”

(By this time the customer has realized something is amiss.)

Customer: “Where am I?”

Me: “You’re at [Store].”

Customer: “Oh, my god, I’m in the wrong place.”

(With that she takes off and I give her a friendly wave as she passes by. Needless to say everyone in the store is laughing as my manager comes to the front.)

Manager: “What happened?”

Me: “Customer was wanting [Burger Place] and came here by mistake.”

Manager: “That happens a lot. My favorite is when they come inside and still try to order from the wrong menu.”

Any Given Sundae

, | Melbourne, VIC, Australia | Bad Behavior, Food & Drink

(It’s one of the hottest days of the year so far and I’m working drive-thru rush by myself. Unfortunately the shake/sundae machine is broken and so we can’t make shakes, sundaes, or ice-creams. There are signs throughout the drive-thru and store saying that the ‘shake/sundae machine is broken,’ including on the speaker box. The line of cars is ridiculously long.)

Me: *over headset* “Hi, this is [Restaurant]. Can I please take your order?”

Car: *quite pleasantly* “Two soft serve cones, please.”

Me: “I’m so sorry sir, but we currently can’t make ice-creams as the machine is broken, as it says on the sign—”

Car: *getting angry* “Excuse me; it says the shake/sundae is broken, not the ice cream machine!”

Me: “I apologize sir, but the sundae machine is where we get ice cream fr—”

Car: *now shouting* “This is bloody ridiculous!”

Me: “I can offer you smoothies, cold drinks, or slushies, though, if that interests you—”

Car: *still shouting* “No! And now I’m stuck in this bloody queue!”

(As this goes on everyone else wearing headsets is staring at me bewildered. I run around preparing the next few orders for drive-thru, when my manager walks up, putting on a headset. I can still hear the ice-cream car’s engine at the speaker box, as no cars have moved yet.)

Manager: “[My Name], why is this car still waiting?”

Me: “Oh, the guy in the car—”

Manager: “You’ve got to move faster!” *turns on microphone* “Hello? Can I take your order?”

Me: “No, you don’t understand—”

(My manager stares at me angrily.)

Manager: “Are you there? Can I take your order?”

Car: “Ah, SHUT UP!”

(Everyone wearing a headset burst out laughing and I could finally get the first order (the one that’s been holding us up) out the window. The rest of the cars ran through smoothly and were quite nice despite the delay and the heat. Eventually the ice-cream car drove through, and the rude man in the front seat must have been at least 70 with a very embarrassed wife! I gave them both a cheery wave as they went past the window.)

Just Another Crappy Day At Work

| Golden, CO, USA | Bizarre, Food & Drink

(I work in the bakery, and a customer came in with a ‘unique’ request for a birthday cake order.)

Customer: “…so I need this cake to resemble a big dog turd. Can you guys do that?”

Me: “Don’t worry, sir; our decorator will make sure your cake looks like crap!”

Not The Cream Of The Crop, Part 3

| UK | At The Checkout, Crazy Requests, Food & Drink, Money

(On the particular day the dairy fridge has broken down AND we have quite a lot of stock with a ‘best before’ sticker for that day. So I decide to reduce all that stock lower than I usually would just to get rid of it.)

Customer: “I would like to speak to the manager, please.”

Me: “That would be me. How can I help you?”

Customer: “I bought this cream AND this cake today. I poured the cream over the cake for my family only to find it was off. So it ruined the cake. I want a refund for both.”

(She hands me a receipt which shows that both items had been reduced quite heavily. I apologize profusely while trying to explain that we were sure the dairy fridge breakdown didn’t damage anything.)

Me: “And that’s all done for you! Here is your refund of £1.”

(The customer holds the £1 coin in her hand and looks slightly confused.)

Customer: “I wanted a refund.”

Me: “…and I gave you one. According to the receipt you gave me you only paid £1 total for those products.”

Customer: “But it was bad. Surely you should give me a refund of the full price.”

Me: “Do you sell things on eBay?”

Customer: *taken aback* “How is that relevant?”

Me: “Indulge me.”

Customer: “Yes. I sold my husband’s PS3 last week.”

Me: “Okay, so let’s say I bought your husband’s PS3 for £100. But when I connected it to my TV it didn’t work and I insisted that I get a refund. Do I ask for the £100 I paid you or the £400 you probably bought it for?”

(Somehow this confused her even more. She decided I made a valid point and left the shop in an almost dream-like state. We never saw this customer again and we still don’t know to this day if she was attempting a scam, or just a little dim.)

Related:
Not The Cream Of The Crop, Part 2
Not The Cream Of The Crop

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