Category: Family & Kids

Past The Point Of No Return, Part 4

| West Seattle, WA, USA | At The Checkout, Bad Behavior, Family & Kids, Wild & Unruly

(I work at a pet store as a dog trainer and cashier. My brother drops me off to work, and since he has a cat, he decides to come inside to buy a few things. I clock in and start to ring up a customer’s product.)

Customer: “Oh, this is a return.”

Me: “Ah, okay. Do you have your receipt with you?”

Customer: “No, but I want my money back.”

Me: “Okay, well [Store] policy says that if you don’t have a receipt, the only thing that I can do is give you store credit. I—”

Customer: “That is just bull-s***! The other stores in [location] always give me my money back! You are going to give me my money back!”

Me: “Sir, we don’t have a store in that location. I know what store you are talking about, but they aren’t connected to us.”

Customer: “I don’t care! You are going to give me my money back! YOU are going to right now!”

(My brother decides to come to my help.)

My Brother: “HEY! You do NOT talk to her, or anyone, like that!”

Customer: “She won’t give me my money back; I want my money back!”

My Brother: “I get that it’s an inconvenience for you, but she explained the policy to you. You did not have to swear at her like that. You should be ashamed of yourself! There are kids here! That is completely disrespectful!”

Customer: “You’re right; I’m sorry.”

My Brother: “Don’t apologize to me; apologize to HER!”

(My brother then proceeds to point at me. At this point I know just to keep my mouth shut, and let my brother talk. This isn’t the first time he’s saved me from bullying; it has just been years since he had to. The customer does a double take at me, and with much hesitance speaks.)

Customer: “I’m sorry.”

(My manager comes up and saves me from the situation.)

Manager: “Why don’t you finish up with the family I was working with?”

(I nod. My brother then goes back to finishing his purchase and leaves while I finish up with the family. I start to walk away when I hear the customer again, talking to my manager.)

Customer: “I want you to know that I am NEVER coming here again! This is NOT how you treat customers! We are always right!”

Manager: “Well, sir, she did try to explain the policy to you, and you did interrupt her. Had you let her finish, she’d have told you that only a manager would take care of what you wanted.”

Customer: “She didn’t explain anything to me! I am going to write a horrendous report and shut you guys down!”

Manager: “Well, that’s alright sir; I hope you have a nice day and good luck with another store.”

(He then storms out. The rest of the day I worry that I might have got the store in trouble. The next day someone who witnessed the whole thing sent a report to corporate and explained, in detail, everything that happened and that I, nor the store, did anything wrong. To this day I have no clue who it was that sent in that report, but they might’ve saved my job, and definitely made my day. Faith in humanity restored!)

Past The Point Of No Return, Part 3
Past The Point Of No Return, Part 2
Past The Point Of No Return

Giving Her Two Cents On Customer Service

| Pittsburgh, PA, USA | Family & Kids, Food & Drink, Money

(I work as a cashier at a concession stand during high school football games. A young girl and her father walk up to my register.)

Me: *to the father* “Just the cookies for you?”

(The father looks at his daughter and nods his head at her.)

Young Girl: “Yes, please, and I’m paying for them, too!”

Me: “Okay, that’s $1.25, please.”

(The young girl takes out her little change purse and counts out exactly $1.25, then pauses and pulls out two pennies.)

Young Girl: “That’s $1.25, and then a tip for you because you were so nice!”

(The young girl then turns to her father.)

Young Girl: “Mommy says you should tip people when they’re nice to you, and are good at their job.”

Me: “Thank you so much! Have a good night and enjoy your cookies!”

Young Girl: “You’re welcome! Thank YOU for being so nice and smiley!”

(The girl and her father came through my line again later on that evening and, once again, I earned another two-cent tip. We don’t normally take tips in that position, but it absolutely made my night!)

Tour Guides Are Ready To Answer All Questions And ‘The Question’

| Derbyshire, England, UK | Family & Kids, Geeks Rule, History, Top

(I work in a museum located in an Elizabethan manor house, which naturally shows a few signs of wear and tear. Today, I’m in a room with a large crack across the wall. I’m also a huge fan of the television show ‘Doctor Who.’ I carry a toy sonic screwdriver in my bag and have the phone number that is suppose to be the Doctor’s keyed into my phone. A young boy and his parents come into my room and spot the crack.)

Boy: “Look, Mummy, a crack! It’s The Silence!”

(The Silence are a race of monsters that created cracks in time and cause you to forget them as soon as you stop looking at them. His parents look pained, so I step in.)

Me: “Don’t worry kid; this museum is a monster-free zone.”

Boy: “How do you know? You might have just forgotten them.”

Me: “Nah, The Doctor came and checked the crack for us; he said it’s fine.”

Boy: “Really? You’re not just making that up?”

Me: “Of course not! I’ll prove it.”

(I pull the sonic screwdriver out of my handbag, and the boy’s eyes go wide.)

Me: “See? The Doctor gave me this just in case one turns up, but I’ve never had to use it yet.”

Boy: “Wow!”

Me: “And if I really get into trouble…”

(I pull out my phone, bring up my contact list and show him the number listed as ‘The Doctor.’)

Me: “…he told me just to give him a call and he’d come right over.”


(The boy is delighted for the rest of the visit, and his parents thank me profusely. Apparently he’d been skittish of cracks since the episode went out, and I’d been the first person to reassure him completely. Later, my boss came round with a thank you card they’d got me, addressed to ‘the Doctor’s companion.’ It made my day!)

A Walk-In That Runs Out

| NV, USA | Family & Kids, Health & Body, Liars & Scammers, Top

(I work as a secretary in my husband’s practice. We don’t take walk-ins, and it’s clearly stated on the front door, but people still try to see him without an appointment. One day, someone comes in while my husband is out having lunch.)

Walk-In: “Hi, can I see Dr. [Name]?”

(I already suspect something, since my husband would never schedule appointments during his lunch break.)

Me: “What time is your appointment?”

Walk-In: “I don’t have one.”

Me: “I’m sorry; we’re by appointment only.”

Walk-In: “That’s okay; I’m his brother. He’s expecting me.”

Me: “Really? He didn’t tell me anything of the sort.”

Walk-In: “Well, you’re just a silly secretary. You don’t need to know that sort of thing. Can I go see him now?”

Me: “You said you’re his brother?”

Walk-In: “Yes!”

Me: “Well, that’s funny. You don’t look the least bit like him.”

Walk-In: “Everyone says that.”

Me: “Really?”

Walk-In: “Look, b****, I don’t have time for this. Just—”

(At this point, my husband has returned from lunch and has just heard the walk-in’s slur.)

My Husband: “Excuse me! Don’t speak to her that way.”

(The walk-in turns around and looks my husband square in the face.)

Walk-In: “Hey, mind your own business, moron. This doesn’t concern you, so butt out.”

Me: “Actually, it does concern him. That’s the doctor.”

(The walk-in goes white in the face. My husband crosses his arms.)

My Husband: “And moreover, that’s my wife you’ve just insulted.”

Me: *sweetly* “How did you say you were related, again?”

Young Boys Display Monstrous Behavior

| TX, USA | Bizarre, Family & Kids, Holidays, Theme Of The Month

(I work in a costume shop, and I see a six- or seven-year-old boy looking through the aisle.)

Me: “Hey there, little guy! Are you looking for a costume?”

Boy: “Yeah! I’m gonna be a clown, zombie, vampire, werewolf, monster!”

(The mother of the boy comes around the corner.)

Mother: “Sweetie, you can only be one, so just choose one.”

Boy:” Okay, can I be a clown monster werewolf vampire?”

Me: “But not a zombie?”

Boy: “Oh yeah, and zombie!”

Me: “How about we stick two of them together? You can be a werewolf zombie, or a clown monster, or a vampire clown, even.”

Boy: “Ooh! I want to be a vampire clown. Can I be a vampire clown, please? I want lots of blood.”

Mother: “Do you even have a vampire clown costume?”

Me: “We have clown and vampire costumes separately. I’d say a clown outfit, some vampire teeth, and some blood should make the costume right.”

Boy: “Do you have lots of blood?”

(I point to the rack with small tubes of fake blood.)

Me: “We only have these.”

Boy: “No, I want lots of blood.”

Me: “Well, I’m sure it’ll have enough—”

Boy: *serious face* “No. I want lots of blood. I’ll just have to take yours…”

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