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Category: Family & Kids

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Ice Screaming For Some Proper Parenting

| USA | Bad Behavior, Family & Kids

(I work in an ice cream shop. All the employees here generally work shifts alone during the winter, since it’s not busy.)

Customer: *after buying ice cream for her two young kids* “Excuse me, I have to run over to [Grocery Store down the block]. Can you keep an eye on these two?”

Me: “No, ma’am, I have other work to do.”

Customer: “Just make sure they don’t get into trouble! I’ll be back in, like, 20 minutes.”

Me: “I can’t do that, ma’am, I have work to do in the back.”

Customer: “What are you doing in the back?”

Me: “Dishes.”

Customer: “That’s fine; just pop out to the front every few to make sure they’re not wandering off! Please?”

Me: *trying to stay polite* “I’m at work; I can’t be responsible for a customer’s children. I have to do my job.”

(I went to the back before she could bargain further. When I came back out later to help another customer, she’d left her kids anyway.)

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Got Them Dead In Your Sights

| UK | Bizarre, Family & Kids

(We have a database of all of our customers,. Once in a blue moon we get a relative of someone phoning to let us know they’re dead.)

Me: *on phone* “Hello, you’re through to [Opticians]; how can I help?”

Customer: “Yes, you sent a letter to my father telling him he needs a sight test. I’m afraid he’s dead now.”

Me: “Oh, I’m sorry for your loss.”

Customer: “Don’t worry about it; he was a moron.”

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Urgently Needs To Learn The Definition Of ‘Urgent’

| Toronto, ON, Canada | Family & Kids, Home Improvement

(We receive a work order that reads “URGENT: fixture burning.” I call to see if anyone is home but nobody answers. We’re in the area for another call so we decide to stop by. We knock, and the homeowner answers.)

Coworker: “Hi, we’re with [Company]. You said you were having an emergency with one of your lights burning?”

Homeowner: “Yeah, the bulb keeps burning out and it gets really hot. We’ve changed the bulb at least four times. I’m really worried because the baby sleeps in that room.”

Coworker: “Okay, we can get that looked at right now for you, if you like.”

Homeowner: “Well, now isn’t really a good time. The baby is taking a nap so I don’t want any work done. But you can come see what I mean if you want.”

(We go inside to see what’s going on. The baby isn’t actually asleep, but jumping up and down in his crib. We look everything over.)

Coworker: *after checking it out, the wiring is all okay* “We can change out the fixture. It would only take about ten minutes.”

Homeowner: “Well, I’d rather have it done another time. I hope that’s okay.”

Coworker: “No problem, we can schedule something for a different day.”

(We end up setting an appointment for the following week. So much for being “urgent.”)