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Category: Family & Kids

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Karma Knows Where To Park

| OH, USA | Bad Behavior, Family & Kids, Popular

(A customer cut in front of the cart pusher on a busy day and parks his car in the fire lane. The cart pusher, unable to stop, ends up scratching his car. The customer comes inside, reasonably ticked off, wanting to speak to me, the manager, over the front end. Note: With matters such as this I have no power, so I’m forced to escalate him to the store manager.)

Customer: “Your cart pusher hit my expensive car. I want this store to pay for the repairs.”

Me: That call’s above me; let me get the store manager.” *walks to service desk to call Store Manager*

Customer: “Geez… nobody here knows what they’re doing. Especially those idiots outside.”

Me: “I’m sorry your car was hit, but I don’t have the authority to reimburse you.”

Customer: *verbatim* “You really need to fire those f****** Girl Scouts outside. They don’t know what the f*** they’re doing. I tried asking them for help but they just looked at me like I was r*******.”

Me: “They aren’t employees, sir. They’re volunteering, and essentially renting the space.” *getting frustrated* “They’re also children.”

Customer: “Like I give a s***. If they don’t know how to treat one of your customers, they shouldn’t be allowed on your property.”

(The customer’s wife ends up storming in hysterically at this point. The store manager is also approaching.)

Wife: “The car’s being towed. Apparently we’re not allowed to park in the fire lane anymore!”

(The customer and his wife storm out to try to stop the police and tow truck from towing their car.)

Store Manager: *to me* “What seems to be the issue?”

Me: “Karma seems to have taken care of it for us.”

(I did end up explaining what happened and sharing a laugh.)

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Not Quite Married To The Reading Material

| Boston, MA, USA | Bizarre, Family & Kids

(I’m a female bookstore employee in my mid 20s. While walking through the store, a customer approaches me and asks for help finding a book for her 15-year-old son. After discussing a couple titles, I am able to recommend a book for her. Afterwards, she tries to strike up a conversation…)

Customer: “You know, I just don’t understand why he doesn’t read anymore. He used to love to read, now he says he hates it.”

Me: “Well, you know, when I was about that age, I stopped enjoying reading so much because I didn’t like the assigned reading. I didn’t like being told what to read. Maybe that’s what he thinks, too?”

Customer: “Oh, I see… and are you still like that? Do you still have that independent streak?”

Me: “Uh… well… Now that I work in a bookstore, I can—”

Customer: “No, I mean in your personal life.”

Me: *stammering* “Um… I guess? Sort of?”

Customer: “Oh, dear, no. That’s not good marriage material. You can’t be like that, you know…” *winks and nudges me, chuckling*

Me: *stunned, muttering* “Well, good thing that’s not in my life plan to begin with… Enjoy your book!”

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Not Shackled By Those Wristbands

| USA | Awesome Customers, Awesome Workers, Family & Kids, Health & Body, Popular

(The place I work at has various activities, including go-karts, mini-golf, and laser tag. We have a special on Mondays, where you can get a wristband to get unlimited activities for that day. It starts raining, which means our go-karts are closed. A woman comes up to me.)

Customer: “Ma’am? Is there someone I can talk to about the wristbands?”

Me: “Uhm, I can get a manager. Is there a problem?”

Customer: “Okay, I’ve got two boys with Aspergers, and we can’t wait in line for laser tag. It’s raining, so we can’t do anything outside. I don’t wanna be a jerk but is there any way we can get some sort of compensation or refund?”

Me: “I can call a manager over for you; they’d have the authority to figure something out.”

Customer: “Thank you. I’m from out of town and don’t know the policies here. Do you know of anything in the area that would be okay for them?”

Me: “Oh, of course. My brother’s a high-functioning autistic, so I’ve got a pretty good idea.” *lists a few places*

Customer: “Oh, my god, thank you! I’ve tried a few different places and it’s just been a nightmare for them.”

(My manager comes over. She ends up giving the woman some tokens for our arcade. The customer stops before leaving.)

Customer: “And give your employee here a raise. She’s been a real help for me!” *walks off*

(I didn’t get a raise, but I did get a free lunch!)