Category: Family & Kids


This Is Why We’re In A Recession, Part 55

| CO, USA | Extra Stupid, Family & Kids, Money

(I work in a high end makeup retailer that has just recently gotten a credit card program. We have had a points-based rewards program for a long time, and our systems base pre-approval off of a customer’s rewards card’s history.)

Me: “Can I get your phone number for your rewards card?”

Customer: “It’s [phone number].”

(The screen comes up with the message that the customer has been approved for the highest level of the credit card, which is able to be used anywhere, not just in our stores.)

Me: “Congratulations! You’ve been pre-approved for an [Store Rewards Brand] credit card! With that card you’re going to earn extra points on the purchases you make in the store, and get 20% off of your purchase today. Are you interested in signing up?”

Customer: “Sure! Sounds great!”

Me: “Okay! Just go ahead and select one of the options on the screen in front of you.”

(The options include: “Yes, sign up”, “No, this isn’t me”, or “No, not at this time”. After the customer chooses “Yes, sign up,” I continue to read through the customer’s reward information in great detail, including the spelling of her first and last name, address, email, birthday, etc., as they have to be completely accurate to make sure that the approval goes all the way through.)

Me: “All right, on the screen in front of you it’s going to have you read over all of the information that we just went over, just to double verify that it is all correct and your information.”

(The customer clicks yes and it goes to the next screen, asking her to verify her social security number.)

Customer: “Oh, I don’t know my mom’s social security number… I might know it; I could try to guess. Or I could call her…”

Me: “You told me that that was your information, not your mom’s. We can’t open a credit card in her name without her here… Did you see the button that said, “No, this isn’t me”?”

Customer: “Yeah, but we just share the same rewards card, so I thought it would be fine.”

(I exited out of the credit pre-approval and finished her transaction as usual. I gave her the credit brochure and told her to give it to her mom. I’m interested to know what happened after her mom found out her daughter tried to sign her up for a credit card!)

This Is Why We’re In A Recession, Part 54
This Is Why We’re In A Recession, Part 53
This Is Why We’re In A Recession, Part 52


Made A Sweet Chocolate Covenant

| CA, USA | Family & Kids, Food & Drink, Popular

(While waiting for my order at the window of a local coffee place, I overhear this conversation:)

Employee: “One large chocolate chip chocolate Frappuccino with chocolate sprinkles and chocolate sauce.”

Woman: “That’s me.”

(I eye her drink with slight judgment.)

Woman: “It’s not for me; it’s for my grown-*ss man child who would rather play Halo all day than get food.”

(The entire store heard this and was laughing for ten minutes. The manager gave her a $10 gift certificate for the comment.)


Just Another Slice Of Retail

| Wareham, MA, USA | Family & Kids, Food & Drink

(A customer approaches the counter with her approximately three-year-old son.)

Customer: “Can I please have two pounds of bologna?”

Coworker: “Sure, German or all beef style?”

Customer: “Oh, uh… I think my son here likes the beef.”

Coworker: “I can gladly give him a slice to try so you can be sure it’s the one he wants.”

Customer: “No, the beef is fine. Two pounds, please.”

(My coworker slices the two pounds of bologna and hands it to the customer. The customer opens the bag and hands a slice to her son. He takes a small bite before making a disapproving face and handing his mother the slice back.)

Customer: “Oh, I guess it’s the German he wants. Here, take the beef back and I’ll have two pounds of German style.”


Revenge Is A Dish Best Served Slushed

| Wales, UK | Family & Kids, Food & Drink, Popular

(I’ve had a bad day and I’m stopping by this sweet shop for a pick-me-up. Shortly after I arrive, a lady arrives with five children, paying a lot more attention to her phone than them. As I’m waiting in queue, she chooses to push in.)

Me: “Err, excuse me?”

Lady: “Can’t you see I’ve got all these kids!?”

Child #1: “Mum, can we get a slushie, too?”

Child #2: “Yeah, slushie!”

Lady: *snaps* “No, you got your sweets. Now be quiet!” *returns to phone*

(When I get to the till, the lady hangs around on her phone while the children compare sweets. I decide to add something to my purchase.)

Me: “Could I have a large strawberry slushie, too?”

All Five Children: “Mum! Mum! She gets a slushie and sweets! Why can’t we? Mum! Mum! Mum!”

Lady: *look of terror at the children, and hate at me*


Don’t Burst Their Entitlement Bubble

| Australia | Crazy Requests, Family & Kids, Popular

(I’m a supervisor for a high-traffic box office during a yearly theatre festival. It is a busy spell on a Saturday during closing weekend. A woman runs up to the counter yelling for help, carrying her large child – I’d say around eight years old – cradled in her arms. He is hysterical and I immediately approach her thinking some horrible accident has happened.)

Me: “Are you okay?! What’s happened?”


Me: *trying sooooo hard not to smile* “Oh, no! First, can I help your son wash his eyes? We have a tap around the back of—”

Lady: *not moving* “He blew them directly into his eyes. This is absolutely disgusting.”

Me: “Okay, what show did you just see and where was the venue?”

Lady: “We saw Mr. Bubbleman and he was trying to blow his bubbles into the children’s eyes! We even sat at the back of the audience because I had a feeling this was going to happen and now look! I want a full refund and I don’t care about your ‘no refund policy’!”

Me: “I’m so sorry this has happened and while I can’t authorize a refund, I can quickly go speak to the producer of the show about what’s happened and he could possibly refund you directly?”

Lady: “I can’t believe this!” *she’s still holding her giant child* “This service is terrible. Why won’t you help my son? Mr. Bubbleman will lie! He’ll tell you he didn’t do it but he did! If he acts dumb, just you tell him that I’m going to have to go straight to hospital because of him!”

(Her bratty child isn’t even crying anymore and seems to be bored of the situation – trying to wiggle out his mum’s arms.)

Me: “Look, on behalf of the festival, I really apologise. If you stay here, I’ll run over and quickly speak to the producer.”

(I sprint to the venue and grab the producer and start to explain the situation, trying to be careful not to escalate the situation more. Before I even finish, he jumps in and just looks really sad.)

Producer: *sighs* “Yeah, refund her…”

Me: “Really? I mean, that’s total bull-s***! She’s accusing you of deliberately blowing bubbles in the children’s eyes?! I mean, that’s crazy! Your show is a bubble show; wouldn’t you assess the ‘risks’ before you even bought tickets?”

Producer: “Of course I know it’s complete bull-s***, but I learnt quickly in this business not to argue with over-bearing mothers with screaming, spoilt children.”

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