Category: Family & Kids

Rental Mental

| NM, USA | Bad Behavior, Family & Kids

(I worked in a movie rental store. We give out membership cards to bring up their account but we also take ID to look up the account. You can have any number of additional people verified to rent movies from your account but they must have their own ID to show that they are who they say they are. Two girls walk up to my register.)

Me: “Did you find everything okay, and will this be all?”

Customer #1: “Yes. Just these two.”

Me: “All right, do you have your membership card?”

Customer #1: “Yeah, it’s under [Actual Member’s Name] and we’re both on the account.”

(I proceed to look it up, confirm that this is the account, and see that there are about four names on the account that are allowed to rent.)

Me: “All right, I just need to see either of your ID’s so I can confirm one of these is you.”

Customer #2: “We don’t have ID’s but we always rent without them.”

Me: “I’m sorry, but I can’t let you rent these if you don’t have an ID or membership card.”

Customer #1: “Well, can we get our own membership card?”

Me: “I’m sorry, but you need an ID to get a membership card.”

Customer #2: “They ALWAYS let us rent without ID. Why aren’t you just letting us?”

Me: “If they are, they aren’t doing their job correctly. If I knew you personally, or if any of our associates knew you personally, I could call them up here to confirm your identity.”

(Both customers don’t say anything; they just stomp out. I get a phone call about 30 minutes later.)

Me: “[Opening Lines], how may I direct your call?”

Customer #3: “DID YOU TELL MY DAUGHTERS THAT THEY COULDN’T USE MY ACCOUNT?!”

Me: “Yes, I did. They didn’t have any ID on them and they didn’t have a membership card. If you send them with the membership card, I can rent to them, no problem, ma’am.”

Customer #3: “They’re six-f******-teen years old! Of course they don’t have ID’s, you dumb b****!”

Me: “Like I said, ma’am, they don’t need ID’s if they have the membership card. If you lost yours, you yourself can come in and request new ones. They come with two key-chain cards and one normal card, so you can give the key-chains to whomever you wish.”

Customer #3: “I’ve never had ANY employee tell my daughters they needed ID or one of your d*** cards. If they can tell you my name, let them rent on my account! It’s my account so I can choose how it’s run!”

Me: “I can’t allow that, ma’am.”

Customer #3: “What the f*** do you mean you can’t?! I just told you to!”

Me: “If I did that, ma’am, anyone who came in, and I mean anyone, whether you know them or not, could come in, say your name, rent 10 new movies, and return them late, causing enormous late fees on your account. He could also never return the movies. If that happens, you, and ONLY you will be responsible for paying for the movies in full. If you would like your account to be usable by ANYONE knowing your name, I can talk to my manager and see what we can do for you.”

Customer #3: “THAT DOESN’T MAKE ANY F****** SENSE BUT FINE! My daughters are going back to get those movies and then we are cancelling my account!”

Me: *before she hangs up, in the cheeriest voice I can manage* “Be sure they have the membership card with them.”

Customer #3: “You’re a f******* b****!”

(The girls did come back and scowled at me the entire time I processed their transaction. They then asked to cancel the account. I explained they would need to return any and all movies they had out and, also, I would need to see the member and her ID card to do so. If looks could kill, I would be dead.)

I’ve Come As The Mommy

| Lakewood, OH, USA | At The Checkout, Awesome Workers, Family & Kids, Holidays

(I go into a burrito restaurant on Halloween, where they are offering burritos for three dollars if you come in costume. I am not wearing one. When I get up to the register, the following exchange occurs:)

Cashier: “Aww, you aren’t wearing a costume today!”

Me: *looking down at my sweater and old jeans* “Yes, I am.”

Cashier: “What are you supposed to be?”

Me: “A mom with depression who hasn’t eaten anything in two days?”

Cashier: *with a knowing smile* “Your total is three dollars.”

Irresponsibly Entitled

| USA | Criminal & Illegal, Family & Kids

(I am the cashier serving a woman with a very full grocery cart. Her son, who looks to be around four, is hanging from the handle, swinging like he’s trying to be a monkey and making the cart tip back slightly.)

Me: “Honey, it’s not really a good idea to do that. The cart could tip over and fall on you.”

Woman: “Don’t tell my son what he can or can’t do! That’s not your job!”

Me: “I apologize, ma’am. I’m merely trying to prevent him from hurting himself.”

(At this point the cart’s front wheels are lifting off the ground every time the boy swings. His mother just shrugs.)

Woman: “If he does then I’ll just sue you for having unsafe carts and take you for everything you’re worth!”

Me: “Actually, no, you can’t. I’ve officially given both you and your son fair warning that what he’s doing is dangerous and could lead to injury, therefore I’ve fulfilled the legal requirements for health and safety. Whatever happens from here on is squarely your fault and your fault alone.”

Woman: “But…”

Me: “And if you’re going to try and lie about it to my manager or a lawyer, please direct your attention to the cameras overhead. They record both picture and sound so that’s additional confirmation I did everything I could to keep you and your son safe and thus you are entirely at fault for not stopping him.”

(The cart suddenly tips backwards, and the boy loses his grip on the handle. Miraculously it doesn’t tip over though; it just crashes back onto its wheels. He gets up and tries to swing from it again.)

Me: “By all means, ma’am, if it’ll make your day to sue us then go ahead. Just note you’ll have no case whereas I will have plenty of cause for calling social services on you.”

(The woman turns white and smacks her son’s hands.)

Woman: “DON’T YOU DARE TOUCH THE CART AGAIN!”

Me: “Thank you for understanding, ma’am.”

(I finished ringing her up and she hurried out of the store with her son in tow. Sometimes you really do have to spell it out for people why they can’t just laden all their responsibility on others.)

That’s Stone-Cold Awesome

| Selma, NC, USA | At The Checkout, Awesome Customers, Family & Kids

(I’m ringing up a customer and he’s buying ten toy snakes, each at $1.)

Me: “I’m guessing you have a kid that really likes snakes?”

Customer: “No, my daughter has a school project and wants to make a Medusa wig.”

Me: “That’s the most amazing thing I have ever heard.”

Safety Rules Don’t Go Down Swimmingly

| UK | Family & Kids

(We have a strict policy when it comes to the swimming pool: no under-eights without an adult. I work on reception and it is summer.)

Grandfather: “Could I have three juniors to swim, please?”

Me: “Of course. And how old are they?”

Grandfather: “Twelve, eight, and six.”

Me: “Then I am sorry. I cannot let the six-year-old swim without someone over 16.”

Grandfather: “But she can swim.”

Me: “Sorry, but that is our policy.”

Grandfather: *yells at me* “…call yourself a holiday resort!”

(As he walked off, I hear him tell his granddaughter that ‘the lady won’t let her in.’ Of course it had nothing to do with safety and the fact the grandfather was willing to let all his grandchildren swim with no supervision. It was all my fault.)

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