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Category: Family & Kids

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Going Off On Those Going Off The Menu

| England, UK | Crazy Requests, Family & Kids, Food & Drink, Popular

(This pub restaurant is part of a country-wide chain and each has an identical menu. We therefore only have certain ingredients in our kitchens and never stock ingredients that aren’t on the menu. We also never have extra staff to save money on wages. I am serving a table with four adults and two children.)

Customer: “Hi. I’d like the children’s fish and chips, but could I swap the peas for beans, please?”

Me: “I’m sorry but we don’t have beans. Only garden peas, mushy peas, mixed vegetables which includes cabbage, carrots, and broccoli, or salad.”

Customer: “Oh, well, she doesn’t like green things, so could I have sweetcorn instead?”

Me: “I’m afraid we don’t have sweetcorn either. Does she like carrots? I could take out the cabbage and broccoli from the mixed vegetables, if that helps.”

Customer: “Hmm. Well are you sure you don’t have baked beans? Isn’t there a tin in the back somewhere that you could get?”

Me: “Very sure. As beans are not currently a menu item at [Chain Restaurant], I’m afraid we don’t stock them at all. Not even one tin.”

Customer: “Well couldn’t one of you just run out and get some? We’d wait.”

Me: “I’m sorry. I’m afraid we couldn’t. Even if we had enough staff for one of us to leave the restaurant, which we don’t, we have to purchase all of our stock from company suppliers.”

Customer: “Well, fine. She’ll have to have the carrots. I still think you could go out and get some beans or sweetcorn, though. It’s not that hard.”

(They all order and finish their main courses. I bring out dessert menus.)

Customer: “So, on the children’s menu I see the pudding options are chocolate brownie, ice cream, or jelly, right?”

Me: “Yes, that’s correct.”

Customer: “Well, could you maybe do some rice pudding for them instead? I can’t see it on the menu but maybe you could just pop out and get a tin?”

Me: *facepalm*

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That’s Just How I Egg-Roll

| GA, USA | Bad Behavior, Crazy Requests, Family & Kids, Popular

(My parents own two Chinese restaurants in succession beginning when I was born. Starting fifth grade, my parents allow me to help out by cleaning dishes, peeling veggies, and bringing food out. This particular event occurs during my seventh year. My mom is just beginning to train me on how to take orders from the phone. Because of this, the speaker on the phone was normally on, and we trained during the dead hours of three to four pm.)

Customer #1: “Hi, I’d like to place a pick-up order! I have a party that starts soon!”

Me: “Sure! May I have your first and last name, please?”

(Insert exchanges of information and orders of a lot of food. At this point, the order is finalized.)

Customer #1: “And I’d also like to add six free egg rolls to that order. I’m a close friend to the owner, and she does this all the time for me.”

(This was a red flag, since I knew who the close friends were thanks to my relationship with my mom. My mom nods for me to continue.)

Me: “I’m sorry, we don’t have that offer.”

Customer #1: “Listen, I can tell you’re new. The manager and I have known each other for a long time and she wouldn’t be happy to know you’re treating me like this.”

Me: “Um… I’m sorry, we don’t have that offer.”

Customer #1: “Excuse me; I can get you fired for treating me so rudely! You’re probably some stupid twerp in high school that finally got their first job after years of being a lazy b****. Let me speak to the manager!”

(My mom motions for me to give her the phone. The customer proceeds to say obscenities about me and how I threatened her while she was ordering. She proceeds to screech how shitty my parents were for raising a shitty, disrespectful kid. In the meanwhile, the waitress notified my dad and he’s standing at the desk listening in as well.)

Customer #1: “And you need to fire that little b****! Having horrible f****** teenagers like her will ruin your restaurant’s reputation!”

Mom: “That’s my daughter.”

(There was a moment of silence on the phone line, and then the lady hung the phone up. Since the order was for a party, she still came to pick up her food. My father, a 6’2”, beefy, Asian man with a large collection of cleavers, stood at the door staring her down the whole time. She never came back.)

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Various Degrees Of Rudeness

| MO, USA | Bad Behavior, Family & Kids, Money, Popular, School

(I work as a cashier in a college town. I have already graduated but remain to work until I can find a job with my degree. It’s a busy day when an older man, in about his 60s, comes to my line. I know him to make rude and often sexist remarks at the expense of those around him. Behind him in line is a lady about the same age with her own shopping.)

Male Customer: *jokingly, as I start scanning his items* “So, you’re paying for my groceries today, right?”

Me: *trying to be polite and joking in return* “Well, if I could afford to do that, I wouldn’t be staying here to work on paying off my student loans!”

Male Customer: “Well, you should have had that figured out before you graduated high school!”

Me: *shocked, I try to remain good natured* “That would have been nice; not everyone could be so lucky. My first two years were paid for with scholarships, but the rest of my schooling was still very expensive.”

Male Customer: “My boys had it all figured out. You really shouldn’t be in college if you can’t pay for it.”

(The female customer behind him, obviously annoyed, starts to stand up for me as I continue scanning his items.)

Female Customer: “I know it’s hard these days. Everything is based on your income and tuition is so high. Good for you for getting an education. What was your major, dear?”

Me: “Thank you. I majored in environmental geology.”

Male Customer: “You’re never going to get a job.”

(Sadly, this isn’t the first time I’ve heard this. He’s already upset me in the past, so I’m determined to not let him do so again.)

Me: “Oh, I think I will. I’ve already had three job interviews, so I think my chances are pretty good.”

Male Customer: “Not with a degree like that. My boys majored in something smart, parks and recreation. They got good jobs and make more money than I ever thought possible.”

Me: “Well, that’s great for them. I’ll find a job here soon enough, and I’ll make plenty of money to cover the rest of my loans. Here’s your receipt.”

(He took his items and left, but not before summarizing that I would be working there with my worthless degree. I started ringing up the female customer’s items, obviously upset even though I had tried to not show it. She told me that she had known the old man since high school and his whole family did nothing but whine and complain about everything. She also told me that she was very proud of my education and wished me luck on my job search. If it weren’t for her, that man would have ruined my whole day!)