icon_familykids

Category: Family & Kids

icon_familykids

Pull-Up That Customer’s File In The Future

| MN, USA | Family & Kids, Popular

(I work at a furniture retail store that has a children’s play area where parents can drop off their kids to play for an hour while shopping. Assuming we have room, kids need to be 37″-54″ tall and must be fully potty-trained, meaning not wearing diapers or pull-ups. These restrictions are written in two different places by the check-in window. A mother with two kids in a two-seat stroller set-up are in line behind my current customer. They fill out the card that is required to check kids in. After finishing up with my first customer, I greet the mother.)

Me: “How many kids today?”

Mom: “Two.”

Me: “All right, I have space for two. I just have to check TWO requirements first. I need to check heights; can you have them stand by the measuring wall?”

(The mom takes both three-year-old boys out of the stroller and they are both tall enough. Despite me saying that I had to check more than one thing, the mom tells the two kids that they can go inside. The two start cheering.)

Me: “And our other requirement is that any kids we take in must be fully potty-trained. Are they wearing pull-ups or diapers?”

Mom: “They are both wearing pull-ups.”

Me: “I’m sorry, but I can’t take them in, then. It’s against our policy.”

(The mom suddenly becomes very belligerent as her two kids start crying.)

Mom: “But the pull-ups are just in case! They had a long car ride here and I just put them on in case they had an accident while sleeping in the car.”

Me: “I’m sorry, but I still can’t take them.”

Mom: “Well, what if I just take them to the bathroom and take the pull-ups off, then bring them back here?”

Me: “I’m sorry, but that’s also strictly against policy. I still can’t.”

(Feeling bad for the two kids, I give them each a coupon to our bistro for $1 off so they can get a snack. Usually this mollifies parents, but the mom just storms off in a huff. Thinking that’s the end of it, I put the card with their info off to the side to toss later since I have another customer to speak to. About twenty minutes later, I spot one of my managers off to the side, speaking to someone I can’t see. I recognize the corner of the stroller from earlier and inwardly groan. Five minutes later, my manager calls the department phone.)

Me: “Hello, [My Name] in [Kids’ Play Area].”

Manager: “I just had a customer complain to me that you wouldn’t let her two kids in because they had pull-ups on.”

Me: “Ah, yes, I remember her. They were very… interesting.”

Manager: “Yeah, I told her that you can’t take the kids and she went on this rant about driving here and how she still puts a pull-up on her seven-year-old overnight and didn’t think it was a big deal…? And then she asked, ‘Well, what if I take their pull-ups off in the bathroom and try to check them in when someone else was at the door? And I told her, ‘We still won’t let you because that’s lying and I’ll be giving my employees your description.’”

Me: “Wow, that’s… yeah. I actually still have her card with her name and signature on it, so I can warn my coworkers.”

(My manager was pleased to hear that. I wrote a note on the card not to check this woman’s kids in and warned all my coworkers. Fortunately she didn’t try to come back.)

icon_familykids

The Mother Of All Bad Customers

, | Salt Lake City, UT, USA | At The Checkout, Bad Behavior, Family & Kids, Food & Drink, Popular

(I work at a very popular fast food place. It’s Friday night, so we’re incredibly packed. I’m on front register, which I rarely do; I usually always make the food. Despite this, I have no affiliation with the drive-thru, as I’m trying to take care of all my customers by myself. A woman comes up almost behind the counter and starts SCREAMING at me, interrupting the customer’s order I’m currently taking.)

Customer: “THIS IS A F****ING JOKE! I HAVE BEEN IN THE DRIVE-THRU FOR 20 F****ING MINUTES AND NO ONE HAS TAKEN MY ORDER!”

(The store goes silent as this woman is almost yelling bloody murder.)

Me: “I apologize, ma’am! I am currently serving customers up front but I can grab my manager for you!”

Customer: “BULL****! I USED TO WORK AT THIS F***ING DUMP AND WE USED TO STAND OUTSIDE IN THE RAIN AND TAKE ORDERS BY HAND! YOU’RE ALL A BUNCH OF LAZY MOTHERF***ERS! GET OUTSIDE AND TAKE MY ORDER!”

Me: *dumbfounded*, but trying to get my line back in order as she storms out*

Next Customer: “What a f****** b****. I’m sorry. I can’t believe people get off on screaming at hard workers over food. I’ve always loved how well you guys work here, and I don’t mind waiting for good food.”

Coworker: *head down, in shame* “That was my mom. She’s so embarrassing.”

(I later found out she cut in line and screamed at a manager of mine until she cried. I still boil remembering this transaction, but I still feel awful for my coworker. I heard he went home and told her off royal and she hasn’t tried it again.)

icon_loveromance

Beautiful Resolution

| Melbourne, VIC, Australia | Family & Kids, Love/Romance

(I’m the only female employee at a well known auto parts store. I’m at the register with a coworker of mine.)

Customer: *while my coworker rings him up* “You’re gorgeous! You’re very beautiful.”

Me: “Thanks.”

Customer: “No, seriously! You have beautiful eyes. You look like an old movie star. You’re beautiful.”

Me: *obviously uncomfortable at this stage* “Thank you.”

Customer: “You’re lovely. Oh, don’t be worried! I’m married.”

Me: *motioning to my coworker* “That guy? He’s my dad. Trust me, I’m not worried.”

(The customer walked away obviously embarrassed, but now awkwardly stuttering:)

Customer: “Well… your daughter is lovely!”

icon_criminals

Like Stealing Candy From A Baby

| Renfrewshire, Scotland, UK | Bad Behavior, Criminal & Illegal, Family & Kids

(While shopping, I notice two typically cute toddlers eagerly running down the sweets aisle, ahead of their parents.)

Toddler: *loudly and cheerfully* “I’m going to steal something!”

icon_datecalendardaystimeclock

Making A New Disappointment

| Canada | Family & Kids, Health & Body

(This patient has missed two appointments back to back before this one. An hour before her appointment she gets her mother to call in sick for her. She’s in her mid 20s. We have a 24-hour cancellation policy that I waved for the first two missed appointments.)

Reception: “Due to policy, we will have to charge your daughter for this missed appointment.”

Customer’s Mom: “I CAN BRING HER IN TO SHOW JUST HOW SICK SHE IS.”

Reception: “I’m sorry but it is policy. You daughter missed two appointments in a row before this appointment. I’m sorry but there will be a charge.”

Customer’s Mom: “FINE! She’ll just never come back in then.”

(The mother is a regular of mine. And, just because you don’t come in doesn’t mean you can get out of paying.)

Page 5/213First...34567...Last