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Category: Family & Kids

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Time To Show That Customer The Door

| WV, USA | Bad Behavior, Family & Kids

(I’m a fairly petite female college student who works through the semester to try to cover book costs. I opened the shop this day and have been the only employee for quite a few hours. The shop is busy due to the college students returning to town. There’s finally been a break in the line, so I immediately head for a quick restroom break. Once I am inside the restroom, someone keeps trying to open the door even though it is locked. I have a feeling that some small child is playing with the door and I try to open the door slower than normal.)

Me: *opens door square into the forehead of a small girl* “Oh, my goodness! I am so sorry! Are you okay?”

Small Girl: *starts sobbing*

Girl’s Mother: “Oh, honey. It’ll be okay. Shh, shh now. It was an accident. You’ll be okay.”

Me: “I am so sorry about this, ma’am.”

Girl’s Mother: *mouths to me that it’s okay*

(I then feel horrible as I return to the employee back room. I grab a swig of water before heading back out to cashiering the customers that have entered the shop. The small girl and mother slowly make their way through the line. The small girl has stopped crying and seems to be so excited about the candies she can choose from for her yogurt.)

Me: “Okay. Your total today is $[total]. Will that be all for you?”

Girl’s Mother: “No. It won’t. I think you need to change the doors on those bathrooms. They’re a hazard! They need to be changed immediately!”

Me: “I’m so sorry again, ma’am, about what happened. I truly am. I’m glad to see that she is okay right now.”

Girl’s Mother: “No, she’s not! This is going to bruise. I should call up your company and tell them of this incident. I bet you wouldn’t like that here. Your manager should change those doors to swing differently or something; otherwise, I might have to make some phone calls!”

Me: “Ma’am. Once again, I am sorry for what happened.”

(I then go into the legality of how doors open in shops and such to her. I try to keep my composure because I truly felt awful for accidentally hitting the little girl.)

Girl’s Mother: “Well, be sure to leave your manager a note about this! I know it’s not your fault… but that door is a hazard and you should know better!”

(My assistant manager walks in and I relay the story to her.)

Assistant Manager: “This was a mom, right? And she thought that the door wouldn’t potentially be an issue for her daughter standing right next to the doorknob? I need to call my three-year-old and tell him I love him. Some people.”

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Keeping Children In Order Is A Monstrous Feet

| Woodstock, GA, USA | Family & Kids

(I am working at the deli counter with a large glass case displaying all of our products which can be cut to order. A customer places his order and, as I get to work on it, his maybe five-year-old daughter leans up against my freshly cleaned display case with hands and face against it. Nothing new to me, but perhaps I made a face about it.)

Father: *with a smile* “Now, now, don’t lean up against the glass or the nice man there is going to take you out back and chop your feet off!”

Daughter: *staring up at me then her father* “No, he won’t!”

Father: “He just might!”

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Doesn’t Take A Rocket Scientist

| Marion, IL, USA | Awesome Customers, Awesome Workers, Family & Kids, Popular

(A woman comes in with young boy, maybe six years old.)

Customer: “Do you have any cardboard you could give me? If you have any rocket ship sized boxes, we’ll take one of those.”

(The boy rolls his eyes.)

Boy: “Grandma!”

(I go into the back and see what I can find, and I come back with about twice what she asked for.)

Me: “The only rocket ship I have left is the size of a refrigerator.”

(Before anyone can say anything else, the boys eyes light up and he shouts.)

Boy: “I’ll take it!”

Customer: “We have no way to get it home; it’s too big.”

Boy: “I’ll ride on top of it and hold it down until we get home!”

(Long story short, today I got to “sell” a little boy the best rocket ship ever, and they’ll be in with a truck to get it. Every once in a while, this job is great.)

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This Is Why We’re In A Recession, Part 55

| CO, USA | Extra Stupid, Family & Kids, Money

(I work in a high end makeup retailer that has just recently gotten a credit card program. We have had a points-based rewards program for a long time, and our systems base pre-approval off of a customer’s rewards card’s history.)

Me: “Can I get your phone number for your rewards card?”

Customer: “It’s [phone number].”

(The screen comes up with the message that the customer has been approved for the highest level of the credit card, which is able to be used anywhere, not just in our stores.)

Me: “Congratulations! You’ve been pre-approved for an [Store Rewards Brand] credit card! With that card you’re going to earn extra points on the purchases you make in the store, and get 20% off of your purchase today. Are you interested in signing up?”

Customer: “Sure! Sounds great!”

Me: “Okay! Just go ahead and select one of the options on the screen in front of you.”

(The options include: “Yes, sign up”, “No, this isn’t me”, or “No, not at this time”. After the customer chooses “Yes, sign up,” I continue to read through the customer’s reward information in great detail, including the spelling of her first and last name, address, email, birthday, etc., as they have to be completely accurate to make sure that the approval goes all the way through.)

Me: “All right, on the screen in front of you it’s going to have you read over all of the information that we just went over, just to double verify that it is all correct and your information.”

(The customer clicks yes and it goes to the next screen, asking her to verify her social security number.)

Customer: “Oh, I don’t know my mom’s social security number… I might know it; I could try to guess. Or I could call her…”

Me: “You told me that that was your information, not your mom’s. We can’t open a credit card in her name without her here… Did you see the button that said, “No, this isn’t me”?”

Customer: “Yeah, but we just share the same rewards card, so I thought it would be fine.”

(I exited out of the credit pre-approval and finished her transaction as usual. I gave her the credit brochure and told her to give it to her mom. I’m interested to know what happened after her mom found out her daughter tried to sign her up for a credit card!)

Related:
This Is Why We’re In A Recession, Part 54
This Is Why We’re In A Recession, Part 53
This Is Why We’re In A Recession, Part 52

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Made A Sweet Chocolate Covenant

| CA, USA | Family & Kids, Food & Drink, Popular

(While waiting for my order at the window of a local coffee place, I overhear this conversation:)

Employee: “One large chocolate chip chocolate Frappuccino with chocolate sprinkles and chocolate sauce.”

Woman: “That’s me.”

(I eye her drink with slight judgment.)

Woman: “It’s not for me; it’s for my grown-*ss man child who would rather play Halo all day than get food.”

(The entire store heard this and was laughing for ten minutes. The manager gave her a $10 gift certificate for the comment.)

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