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Category: Family & Kids

The Mother Of All Bad Parents

| Adelaide, SA, Australia | At The Checkout, Family & Kids

(My coworker, who is manning the registers, has been approached by a small girl, no more than three years old. The girl is crying and has lost her mother.)

Coworker: *to me* “Can you please make an announcement over the PA? I’ll look after her.”

(My coworker takes the little girl to the colouring-in table and sits with her, which leaves us one short at the registers. I jump on to cover her and continue to make PA announcements every few minutes, describing the child and asking for her parent to make themselves known to staff. Perhaps 15 or more minutes pass.)

Coworker: “It’s been at least 15 minutes, and the girl is getting more and more frightened. I can’t distract her with colouring forever. I don’t think the mother is in the store.”

Manager: “You’re right; it’s been too long, and not one staff member knows who the mother is. I’ve done the rounds and asked everyone. I’ll call the police.”

(At this moment, a woman wanders over to the colouring-in table and grabs the child by the arm, completely ignoring the fact the girl is sobbing.)

Manager: “Are you this girl’s mother?”

Woman: “Yeah.”

Manager: “We’ve been paging you for near 20 minutes. Have you been in the store this whole time?”

Woman: “Yeah.”

Manager: “Surely you heard the pages? All we asked was that you make yourself known to staff! Your daughter has been frightened half to death! We were just about to call the police! Why didn’t you come to the counter?”

Woman: “And risk losing the service of the guy who was selling me a computer? F*** that. I ain’t risking having to wait for someone else to serve me. What if he served someone else while I was talking to you lot? It was pretty f***ing clear where my daughter was thanks to the PA system, wasn’t it? Not like I f***ing lost her or anything!”

Past The Point Of No Return, Part 4

| West Seattle, WA, USA | At The Checkout, Bad Behavior, Family & Kids, Wild & Unruly

(I work at a pet store as a dog trainer and cashier. My brother drops me off to work, and since he has a cat, he decides to come inside to buy a few things. I clock in and start to ring up a customer’s product.)

Customer: “Oh, this is a return.”

Me: “Ah, okay. Do you have your receipt with you?”

Customer: “No, but I want my money back.”

Me: “Okay, well [Store] policy says that if you don’t have a receipt, the only thing that I can do is give you store credit. I—”

Customer: “That is just bull-s***! The other stores in [location] always give me my money back! You are going to give me my money back!”

Me: “Sir, we don’t have a store in that location. I know what store you are talking about, but they aren’t connected to us.”

Customer: “I don’t care! You are going to give me my money back! YOU are going to right now!”

(My brother decides to come to my help.)

My Brother: “HEY! You do NOT talk to her, or anyone, like that!”

Customer: “She won’t give me my money back; I want my money back!”

My Brother: “I get that it’s an inconvenience for you, but she explained the policy to you. You did not have to swear at her like that. You should be ashamed of yourself! There are kids here! That is completely disrespectful!”

Customer: “You’re right; I’m sorry.”

My Brother: “Don’t apologize to me; apologize to HER!”

(My brother then proceeds to point at me. At this point I know just to keep my mouth shut, and let my brother talk. This isn’t the first time he’s saved me from bullying; it has just been years since he had to. The customer does a double take at me, and with much hesitance speaks.)

Customer: “I’m sorry.”

(My manager comes up and saves me from the situation.)

Manager: “Why don’t you finish up with the family I was working with?”

(I nod. My brother then goes back to finishing his purchase and leaves while I finish up with the family. I start to walk away when I hear the customer again, talking to my manager.)

Customer: “I want you to know that I am NEVER coming here again! This is NOT how you treat customers! We are always right!”

Manager: “Well, sir, she did try to explain the policy to you, and you did interrupt her. Had you let her finish, she’d have told you that only a manager would take care of what you wanted.”

Customer: “She didn’t explain anything to me! I am going to write a horrendous report and shut you guys down!”

Manager: “Well, that’s alright sir; I hope you have a nice day and good luck with another store.”

(He then storms out. The rest of the day I worry that I might have got the store in trouble. The next day someone who witnessed the whole thing sent a report to corporate and explained, in detail, everything that happened and that I, nor the store, did anything wrong. To this day I have no clue who it was that sent in that report, but they might’ve saved my job, and definitely made my day. Faith in humanity restored!)

Related:
Past The Point Of No Return, Part 3
Past The Point Of No Return, Part 2
Past The Point Of No Return

Giving Her Two Cents On Customer Service

| Pittsburgh, PA, USA | Family & Kids, Food & Drink, Money

(I work as a cashier at a concession stand during high school football games. A young girl and her father walk up to my register.)

Me: *to the father* “Just the cookies for you?”

(The father looks at his daughter and nods his head at her.)

Young Girl: “Yes, please, and I’m paying for them, too!”

Me: “Okay, that’s $1.25, please.”

(The young girl takes out her little change purse and counts out exactly $1.25, then pauses and pulls out two pennies.)

Young Girl: “That’s $1.25, and then a tip for you because you were so nice!”

(The young girl then turns to her father.)

Young Girl: “Mommy says you should tip people when they’re nice to you, and are good at their job.”

Me: “Thank you so much! Have a good night and enjoy your cookies!”

Young Girl: “You’re welcome! Thank YOU for being so nice and smiley!”

(The girl and her father came through my line again later on that evening and, once again, I earned another two-cent tip. We don’t normally take tips in that position, but it absolutely made my night!)