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Category: Family & Kids

Shouldn’t Be Listening

| UT, USA | At The Checkout, Family & Kids, Money

(I am a cashier at a popular craft store. A woman is purchasing lots of items for her daughter’s upcoming birthday party. Most of these items are little things, like individual lip balms and wrapped candies. We don’t have scanners at this store, so it takes me a good seven or so minutes to ring up all her items.)

Customer: “This is all for my daughter’s birthday! Isn’t it wonderful?”

Me: “Yes, it is. How old is she turning?”

Customer: “Three. And she’s mommy’s little princess. She’s my pageant winner. We spend so much on pageants! Oh, it’s so expensive. I really shouldn’t be buying her all this for her birthday.”

(The customer goes on and one like this as I ring up all her items. She keeps talking about her daughter’s pageants. Her little girl is sitting in the cart with a lollypop in her mouth, apparently too young to care about big birthday parties and pageants.)

Me: “Do you have a coupon to use today?”

Customer: “Yes, I do. 40% off right here.”

(Her sum is quite large, so I make sure she understands.)

Me: “You do realize that this is for 40% off one individual item, right?”

Customer: “Oh, yes, yes. And it’s great because I really shouldn’t be buying all this. I really don’t have a lot of money.”

(The customer doesn’t seem to have understood what I said about 40% off one item, not the entire purchase. After clarifying one more time, I process the coupon and finish the transaction. About ten minutes later she comes rushing back into the store.)

Customer: “I didn’t get 40% off my purchase! I told you I shouldn’t be buying all of this.”

Me: “Ma’am, I did tell you several times before finishing your transaction that the coupon was for 40% off one item, not the entire purchase. You told me you understood.”

Customer: “Fine, Then I want to return most of this.”

(She then proceeded to unload all the individual lip balms and candies she had purchased. It took me another ten minutes to process her refund, and then she swept out of the store muttering about how expensive the birthday party was turning out to be.)

I Nintendo All

| Oakville, ON, Canada | At The Checkout, Family & Kids, Geeks Rule

(I work at a frozen yogurt shop. I’m serving two parents and their young son. I hand the son his spoon and notice he’s holding a plush toy of Luigi, from the Mario series of Nintendo games.)

Me: *quietly* “Luigi!”

Boy: “How did you know his name?”

Me: “Because he’s a character from a video game. A very famous video game!”

(I wasn’t sure how to interpret the look the boy gave me as he left the counter, but he almost seemed either suspicious, skeptical, or confused. I, for one, wonder how *he* found out about Luigi, if not from the games!)

Summer Starts Earlier Every Year

| MD, USA | Bad Behavior, Family & Kids

(I am a counselor at a summer camp. A parent asks me this as she is dropping her son off on the first day.)

Mother: “Camp starts at 9 am, right?”

Me: “Yes, that’s correct.”

Mother: “So when is the earliest I can drop him off?”

(This is a reasonable question, as some camps in the same building provide before-care options. Ours, however, does not.)

Me: “8:55? We always start with some casual games that the kids can join as they arrive, so there’s no need to worry about him missing anything.”

Mother: “But I need to drop him off, and his sister at her camp, and then I have to get to work. So I really need to drop him off earlier. His sister’s camp doesn’t have before-care so I need to drop her off second.”

Me: “I’m sorry; we don’t have before-care either.”

Mother: “But you must get here before 9.”

Me: “Well… we do get here earlier but we have setup to do.”

Mother: “I’ll just drop him off when you get here then.”

Me: “We really can’t be responsible for the children outside of camp hours.”

Mother: “He won’t bother you.”

Me: “Please do not bring him before 9.”

Mother: “Okay, see you at 8:30!” *walks away*

Me: “No… please don’t!”

(I got there at 8:20 the next morning and found the child sitting in the hallway outside the locked room!)