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Category: Criminal & Illegal

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Peppered With Bad Behavior

| Paris, France | Bad Behavior, Criminal & Illegal, Popular, Wild & Unruly

(I am a European student in Paris, working as a night manager/cashier for an Internet cafe. Around 11 pm, three young guys, Americans, come into the store. I notice they are drunk and the store policy states that they should be refused entry. I speak both French and English very well, so I choose English.)

Me: “Good evening!”

Guy: “Hey! We need a computer!”

Me: “I am sorry, it is not possible. You are a bit drunk and the store policy prevents me to serve you.”

Guy: “This is bull-s***! You’re being racist with us!”

(I have to mention that I am white Caucasian, just like they are.)

Me: “I can’t be racist with you in any way! I am not even French myself!”

(One of them starts to insult and threaten me.)

Me: “No problem. If you do not wish to leave, I will call the police.”

(On the counter there is a phone. Before I can move, he takes the phone.)

Guy: “You can’t do that!”

Me: “Please give me back the phone and leave the store at once!”

Guy: “No, and f*** you!”

(At that moment I took out a police-strength pepper spray I had under the counter (I never had to use it before or after, although I had some rough customers sometimes) and shot all three of them in the face. Their faces burned, they run away to a restaurant across the street to wash their faces and then they sat down on the sidewalk for a long time, away from my store. The store itself was barely breathable and I had to evacuate all customers for 15 minutes and give them free drinks. My bosses had nothing to say to this but praise me for making quick decisions and defending their property.)

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No ID, No Idea, Part 16

| Hampshire, England, UK | Crazy Requests, Criminal & Illegal, Popular

(We can sell alcohol and cigarettes to those that provide ID but as we often serve regular customers we don’t ask for their ID. The UK legal age to buy alcohol and cigarettes is 18. A regular customer walks in. He looks young but is actually of legal age to purchase said items.)

Customer: “I would like a packet of [Popular Cigarette Brand].”

Me: “Of course.”

(The customer leaves the store. A few minutes later my mum walks in with my sister.)

Mum: “Did you just sell cigarettes to a boy?”

Me: “Yes, but it’s okay. He’s over 18.”

Mum: “Okay, but you should know he just gave them to a girl in a school uniform.”

(I am stunned and a little annoyed but forget about the incident until later, when the customer walks back into the store to buy food.)

Customer: “Hey again, I forgot to pick up some things.”

Me: “No problem. Just to let you know, I can’t stop you from buying cigarettes for yourself, but in the  future I recommend you don’t give them to those that are underage.”

Customer: “I didn’t give my d*** cigarettes to anyone!”

Me: “A customer walked in after you purchased the cigarettes and told me you handed them to a girl in a school uniform.”

Customer: “Fine, whatever.” *pays and walks out*

(A little more time passes, I forget about the incident. I am stocking the shelves when a woman storms up to me.)

Woman: “You refused to sell my son cigarettes! He’s over legal age! We come in this store all the time!”

Me: *realising she’s talking about the earlier incident* “I’m sorry, I think there’s been some kind of miscommunication. I didn’t refuse your son service. I just told him he shouldn’t give his cigarettes to minors.”

Woman: “My son would never do such a thing! You’re a f****** liar!”

Me: “I have a very reliable eyewitness that he did.”

Woman: “Oh, so you have other customers spying on us now then? Who ratted him out?”

Me: “My mum. And to repeat myself: We have a very clear policy that we cannot sell +18 products to those intending to buy for those that are underage. If I sell cigarettes to your son and a police officer sees him give them to someone underage, he could suffer a huge fine and would could lose our license.”

Woman: “I don’t give a d*** about your f****** license.”

Me: “Well, I’m sorry to hear that.”

(The woman walks out. A few months later, I am working in a different store, but I decide to pop in to the original store to see how the manager is doing.)

Manager: “Hey, did you know that [Customer] got prosecuted?”

Me: “No, why?”

Manager: “They caught him selling cigarettes to minors.”

(Apparently the girl in the uniform was his sister and he’d been buying her cigarettes, which she’d been selling at her local school. Luckily they didn’t trace any of the purchases back to our company!)

Related:

No ID, No Idea, Part 15

No ID, No Idea, Part 14

No ID, No Idea, Part 13

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The Mother Of All Thieves

| TX, USA | Criminal & Illegal, Family & Kids, Liars & Scammers, Popular

(I work part-time at a dance studio and notice that I can’t find my iPad. After some detective work with security footage, I see a woman, Customer, clearly swipe it off the bench in a practice room and walk out with her daughter, who was taking lessons. My boss looks the woman up in the system and calls the number on file.)

Boss: “Hi, Mrs. [Customer], this is [Boss] from [Studio]. I’m calling about a misunderstanding that occurred during your daughter’s lesson on [date]. After reviewing security footage, we’ve determined that you may have accidentally ended up with my employee’s personal property. Give me call back and we can clear this right up!”

(Several days go by. They hear nothing. He calls again, stressing that he’s SURE it was an accident and all he wants is for me to get my property back. Still nothing. Then he tries a different tactic: the woman’s father, who lives in the same town, is the emergency contact. He calls the father and again explains the situation.)

Father: “Oh, did she? I’ll ask her about that. She’ll call you tomorrow.”

(The next day, this is the first thing out of her mouth:)

Customer: “I have to say, I am really disappointed in the way that you’re handling this. I can’t bring it in this week so you’ll have to wait until my daughter’s next lesson.”

Boss: “That’s fine, ma’am. As long as everyone ends up with everything that belongs to them at the end of the day.”

(The next lesson, the woman doesn’t even go into the building. She sends her six-year-old daughter to the front desk with the iPad.)

Daughter: “My mom asked me to give you this. She said she thought it was a book.”

(That lady better hope I never run into her. Way to involve your child in THEFT.)

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Heroic Rescue Required On Aisle Three

| Antwerp, Belgium | Awesome Customers, Criminal & Illegal, Popular

(I’m a customer in this one. I’m in line at the registers when the girl behind the till opens the register to take out change. The customer punches her in the face and grabs a handful of 50€ bills from the register and runs for it! On his way out he checks over his back looking if he’s followed and fails to see another customer swing his arm back. He runs, full speed, face first, into the other customer’s fist. His upper body tilts backwards while his legs keep going for a bit, and he ends up knocking the back of his head on the floor; he’s out cold. The customer takes the money and returns it to the cashier, and then turns to the manager who just dialed the police.)

Customer: “Do you think I’ll be able to get my shopping done before I have to go down to the station to testify and stuff?”

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A Shocking Request

| WI, USA | Crazy Requests, Criminal & Illegal, Popular, Technology

(I work at a call center for a cell phone company. A customer has called in to see what her options are as her son’s phone was stolen by someone at his school. She is also at the police station while the call is going on. A supervisor happens to be listening to my call as well. By this point , I’ve explained her options and am working on putting a hold on the line so no calls, texts, or data can be used.)

Caller: “Can you tell me who has his phone? I want to make sure they are punished.”

Me: “I’m afraid we have no way of tracking the phone. At best we could see what tower it was connected to last but that covers a broad area. I see it’s an iPhone; I could give you the information for the “Find my iPhone App” which should help in the future. You already in contact with your local police, which is also good.”

Caller: “Just get into the camera!”

Me: “Pardon?”

Caller: “You know, just get into the camera on his phone and take pictures of the boys who stole his phone and send them to me.”

Me: “Ma’am, I’m afraid there is no way to do that.”

Caller: “Okay, fine. Just shock them, then.”

(At this point I look over at my supervisor, who looks just as confused as I do.)

Me: “I’m sorry?”

Caller: “You don’t have to shock them hard; just make the phone shock them a little.”

Me: “Ma’am, there is no way for me to shock someone.”

Caller: “Well, can’t you make the phone squirt blue paint on them so we can find them?”

(I’m trying to keep it together, which isn’t helped by the fact my supervisor is laughing quietly next to me. I regain my composure.)

Me: “I’m sorry but that technology doesn’t currently exist. I have given you all the options we have available at the present time. Your son’s line has a hold put on it so it can’t be used in anyway which would impact your bill. Please let us know if you recover his phone.”

(Somehow I managed to end the call before I burst out laughing. My supervisor didn’t even care I took myself out of the queue for a few minutes. Neither of us could quite believe the customer was dead serious the entire time.)

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