Category: Criminal & Illegal


Refuses To Understand The Weight Of The Matter

| USA | At The Checkout, Bad Behavior, Criminal & Illegal, Food & Drink, Money

(I’m a shift manager at a frozen yoghurt shop. It’s self-serve, and we charge by weight – doesn’t matter if it’s toppings or yogurt, it’s all $0.42 an oz. We have large signs above the yogurt machines, toppings, and entrance advertising this.)

Customer: *grabs a bowl, bypasses the yogurt, and fills it 2/3 of the way with chocolate sauce before setting it on the scale*

Me: *calculates her price* “That’ll be $4.53!”

Customer: “What?”

Me: “That’ll be $4.53 for you today.”

Customer: “For chocolate sauce?”

Me: “Yes, ma’am. We charge by weight; it’s 42 cents an ounce.”

Customer: “I know, but don’t you charge less for the toppings?”

Me: “Everything is the same price.”

Customer: “You’re charging me $4.53 for chocolate sauce?!”

Me: “Everything is priced by weight, 42 cents an ounce, both toppings and yogurt.” *I point to one of our signs*

Customer: “I’m not paying over four dollars for chocolate sauce! [Local Ice Cream Shop] charges 50 cents for their chocolate sauce!”

Me: “They charge 50 cents for a scoop of chocolate sauce on your ice cream. We charge by weight for all our items. You got a bowl of chocolate sauce.”

Customer: *shaking her head vigorously* “I’m not paying this much for chocolate sauce.”

(Before I could say anything, she immediately threw the unpaid for bowl of chocolate sauce in our trashcan and turned to leave. Now angry, I started to say that she needed to pay for the food she got, but she just shot me a furious look and hightailed it out of there.)


Very Green To This Neighborhood

| NS, Canada | Crazy Requests, Criminal & Illegal

(I work at a live theatre in a small town, where most of our patrons are elderly and kind. One day, a young male customer comes through the front doors.)

Me: “Good afternoon, can I help you with something?”

Customer: “Yes! I just moved here, and I don’t know anyone. I have to ask you a question.”

Me: “Great, I’d be happy to help you.”

Customer: “I was walking by the theatre and thought that this might be the place to get help.”

Me: “Well, we’d be glad to help if we can. What’s your question?”

Customer: “I’m looking for marijuana.”

Me: “…”

Customer: “Weed. Green.”

Me: “Yes, I understand…”

Customer: “Great! So, do you sell it here?”

Me: “No, sir, this is a real business. I can sell you tickets to a show, but we do not sell drugs.”

Customer: *annoyed* “Well, you’re no help! You people are useless! I guess I’ll just go ask some random person on the street since your ‘business’ can’t help me!”

(He angrily stormed out of the store. My colleague and I looked at each other, dumbfounded.)


Like Taking Candy From A Store

| Switzerland | At The Checkout, Bizarre, Criminal & Illegal, Popular

(I work at a take away restaurant that’s located inside a mall. When we are closed, we usually just put the lights out and later shut the doors when we leave. It is already past closing time this evening. My boss sits in the office and counts the money while I am about to pack my stuff and go home when we suddenly hear someone calling. I cautiously peek inside the dark restaurant and find a woman standing at the register.)

Customer: “Hello?! Oh, there you are, finally! I’ve been standing here for about five minutes! I want to buy something!”

Me: “Uh… Miss, we’re already closed. I’m sorry.”

Customer: “You can’t do that! I want to buy a candy bar!”

Me: “I am sorry, but like I said, we’re already closed. My boss is already doing the cashier balancing, so you can’t buy anything.”

Customer: “BUT… but I already ATE it!”

Me: “You did WHAT?!” *shocked*

(She shows me an empty candy-bar wrapper.)

Me: “So you’re telling me, you walked into this dark, obviously closed store, grabbed this candy bar and just ate it before you even paid?!”

Customer: “Well, yes. I was kinda hungry…”

(She then apologized and left us the money on the counter.)


Not Such A Toll Order

| PA, United States | Criminal & Illegal, Money, Popular, Transportation

(I work as a toll collector on the Pennsylvania Turnpike, near the Ohio border. Most people we deal with are friendly enough, but sometimes we get some oddballs.)

Me: “Ticket, please.”

Woman: *talking on phone*

Me: “Excuse me. Ticket, please.”

Woman: *on phone* “One sec.” *to me* “What ticket?”

Me: “The ticket you were given when you entered the turnpike. Unfortunately, because you don’t have your ticket, we need to charge you full price.”

Woman: “That’s bull****! I want to get through! I don’t need to pay you!”

Me: “Ma’am, you need to pay the toll. [Price], please.”

(At this point a line is forming. Someone honks.)

Woman: “You know what? You f****** lowlife! Scum! You’re trying to cheat me! You just want my money! You’re just like the tax collectors in the Bible! ”

(She then proceeded to throw a Starbucks cup at me, then drove off screaming. However, she’ll get charged for it anyway because I wrote her license plate number down.)


Some People Are Proof Of Unreasonableness

| PA, USA | Bad Behavior, Criminal & Illegal, Popular

(Customer has come in to order very expensive, custom business cards. She has a file, in PDF format, that a designer has clearly set up for her. The cards are quoted and a proof is printed and signed off on. This is the exchange after her cards are completed.)

Me: “Here you go, [Customer]. The cards turned out great.”

Customer: “Oooh, there is a mistake.”

Me: “I’m sorry to hear that, but the mistake is there on the proof, which you signed off on.”

Customer: “Well, I won’t accept these.”

Me: “[Customer], the file you brought and signed off on is exactly what is on the card.”

Customer: “I don’t care. The font is all wrong. I don’t like the way it looks on the card. I won’t pay for them.”

(The customer has already paid for them, using her credit card and accepted our policy by approving the proof, but this happens from time to time, so we have a policy for this exact situation.)

Me: “The only thing I would be able to do is rerun them at a very minor discount, but you would still need to pay for these cards.”

Customer: “This is ridiculous. Why should I pay for your mistake?”

Owner: “Can I help you?”

Me: *explains situation, including the discount part, with the customer arguing and being rude the entire time*

Owner: “Well, that is all we can do. You ordered a gold embossed card on a very expensive stock with a custom die-cut. Even at cost, these are expensive business cards.”


Owner: “Doesn’t matter. You either take them or you don’t. Either way, you still have to pay for them. Any error is your error. You had a designer provide you the file, which you provided to us. We could not have changed it.”

Customer: *throws cards on the floor* “This isn’t over.”

(She was right, it wasn’t over. She called the police and reported us for credit card fraud. We explained the situation to them. They laughed at her. She disputed the transaction with her credit card company and won. Apparently our signed proof with our policy wasn’t enough. She went out of business a few months later.)

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