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Category: Criminal & Illegal

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Not Such A Toll Order

| PA, United States | Criminal & Illegal, Money, Popular, Transportation

(I work as a toll collector on the Pennsylvania Turnpike, near the Ohio border. Most people we deal with are friendly enough, but sometimes we get some oddballs.)

Me: “Ticket, please.”

Woman: *talking on phone*

Me: “Excuse me. Ticket, please.”

Woman: *on phone* “One sec.” *to me* “What ticket?”

Me: “The ticket you were given when you entered the turnpike. Unfortunately, because you don’t have your ticket, we need to charge you full price.”

Woman: “That’s bull****! I want to get through! I don’t need to pay you!”

Me: “Ma’am, you need to pay the toll. [Price], please.”

(At this point a line is forming. Someone honks.)

Woman: “You know what? You f****** lowlife! Scum! You’re trying to cheat me! You just want my money! You’re just like the tax collectors in the Bible! ”

(She then proceeded to throw a Starbucks cup at me, then drove off screaming. However, she’ll get charged for it anyway because I wrote her license plate number down.)

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Some People Are Proof Of Unreasonableness

| PA, USA | Bad Behavior, Criminal & Illegal, Popular

(Customer has come in to order very expensive, custom business cards. She has a file, in PDF format, that a designer has clearly set up for her. The cards are quoted and a proof is printed and signed off on. This is the exchange after her cards are completed.)

Me: “Here you go, [Customer]. The cards turned out great.”

Customer: “Oooh, there is a mistake.”

Me: “I’m sorry to hear that, but the mistake is there on the proof, which you signed off on.”

Customer: “Well, I won’t accept these.”

Me: “[Customer], the file you brought and signed off on is exactly what is on the card.”

Customer: “I don’t care. The font is all wrong. I don’t like the way it looks on the card. I won’t pay for them.”

(The customer has already paid for them, using her credit card and accepted our policy by approving the proof, but this happens from time to time, so we have a policy for this exact situation.)

Me: “The only thing I would be able to do is rerun them at a very minor discount, but you would still need to pay for these cards.”

Customer: “This is ridiculous. Why should I pay for your mistake?”

Owner: “Can I help you?”

Me: *explains situation, including the discount part, with the customer arguing and being rude the entire time*

Owner: “Well, that is all we can do. You ordered a gold embossed card on a very expensive stock with a custom die-cut. Even at cost, these are expensive business cards.”

Customer: “I DO NOT ACCEPT THIS!”

Owner: “Doesn’t matter. You either take them or you don’t. Either way, you still have to pay for them. Any error is your error. You had a designer provide you the file, which you provided to us. We could not have changed it.”

Customer: *throws cards on the floor* “This isn’t over.”

(She was right, it wasn’t over. She called the police and reported us for credit card fraud. We explained the situation to them. They laughed at her. She disputed the transaction with her credit card company and won. Apparently our signed proof with our policy wasn’t enough. She went out of business a few months later.)

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Peppered With Bad Behavior

| Paris, France | Bad Behavior, Criminal & Illegal, Popular, Wild & Unruly

(I am a European student in Paris, working as a night manager/cashier for an Internet cafe. Around 11 pm, three young guys, Americans, come into the store. I notice they are drunk and the store policy states that they should be refused entry. I speak both French and English very well, so I choose English.)

Me: “Good evening!”

Guy: “Hey! We need a computer!”

Me: “I am sorry, it is not possible. You are a bit drunk and the store policy prevents me to serve you.”

Guy: “This is bull-s***! You’re being racist with us!”

(I have to mention that I am white Caucasian, just like they are.)

Me: “I can’t be racist with you in any way! I am not even French myself!”

(One of them starts to insult and threaten me.)

Me: “No problem. If you do not wish to leave, I will call the police.”

(On the counter there is a phone. Before I can move, he takes the phone.)

Guy: “You can’t do that!”

Me: “Please give me back the phone and leave the store at once!”

Guy: “No, and f*** you!”

(At that moment I took out a police-strength pepper spray I had under the counter (I never had to use it before or after, although I had some rough customers sometimes) and shot all three of them in the face. Their faces burned, they run away to a restaurant across the street to wash their faces and then they sat down on the sidewalk for a long time, away from my store. The store itself was barely breathable and I had to evacuate all customers for 15 minutes and give them free drinks. My bosses had nothing to say to this but praise me for making quick decisions and defending their property.)