Category: Criminal & Illegal

Has You In Their Sights

| Toronto, ON, Canada | Criminal & Illegal

(I am the youngest on staff. Despite being an older teenager, my coworkers despise teenagers and basically ignore them if they come into the store. Therefore, I purposely seek them out so that they don’t feel ignored or shafted by my older coworkers.)

Teen: “Can I see your glasses? They’re beautiful; I want ones just like it!”

Me: *hands them over* “Oh, really, thanks. They’re new; I got them a few days ago.”

Teen: “What brand are they?

Me: “Kate Spade. Aren’t they cute?”

(The teen looks up at me, looks at the glasses, and runs out of the store with my glasses before I can do anything. I chase after her but she runs too quickly for me to catch up in my heels.)

Me: “[Older Coworker], did you see that!?”

Older Coworker: “Yes… how stupid must they be? You’re in a jewellery store and you steal glasses? Idiot.”

(I didn’t have any extras because I have never broken or lost my glasses before so I stumble through my shift with squinty eyes and my coworker’s help. My manager makes me fill in an incident report as I’m writing it in the back my manager comes and gets me.)

Manager: “The teenager came back with her mom. Turns out her mom caught her selling your glasses on eBay.”

(I got my glasses back, with an apology, and the teen was banned from the mall for her theft. She tried arguing that since she didn’t steal a mall item she shouldn’t be banned by her complaint went nowhere.)

Tagged You From The Start

| Delaware, OH, USA | Criminal & Illegal, Liars & Scammers, Non-Dialogue

In the early 1990s I was working my way through college in a national shoe chain known for its inexpensive shoes. The most expensive pair we sold was $50. It wasn’t uncommon for me to be alone on shift. One day I open, which among other things involves marking the weekly sale items with these sticky green cardboard tags that would hang off the edge of the box, displaying the sale price ($5, $10, etc). The original thought with these tags is that they could be reused, so they are almost the stickiness of post-its. I open up, take the old sale tags down, put the new sale tags on, and wait for customers. Half an hour after I finish, the first customer of the day comes in.

She heads directly for the women’s 8 1/2s and after greeting her I let her browse and try on stuff in peace. 10 or so minutes later, she’s brought a pair of shoes up to the register to check out. I immediately notice the $19.99 shoes have a $5 tag on it — and I know I did not put it there, nor has this style ever been on sale (no possibility I missed taking a tag off).

I ring her up; gee, what a surprise. It’s $19.99. She protests, demanding the “sale price.” I shake my head, saying no. She continues to protest but is losing steam over my wall of no. Finally I sigh and let her know I just tagged the items on sale that morning, she was the only one in so far, and I could check the video footage (gesturing towards the wall mounted curved mirror in the corner), but I was pretty sure the tag just happened to fall off and into the box below, right?

She turns pale, pays, and leaves. I go back to the aisle and she’s moved half the tags around, probably in an effort to bolster her story. It mystifies me to this day why anyone would risk a class one misdemeanor for theft, which carries up to $1,000 fine and/or 180 days in jail, to get a cheap pair of shoes.

The company eventually made the glue on the back of the tags too strong for would-be thieves to try this stunt. The real kicker to this: we, as wasn’t unusual at the time, didn’t have a security camera. The mirror was just that — a mirror.

The Customer Is Not Always Copyright, Part 3

| ON, Canada | Crazy Requests, Criminal & Illegal

(A husband and wife come in to get wedding announcements made, which have multiple professional photos in the design.)

Me: “So these photos were clearly taken by a professional, right?”

Husband: “Yep.”

Me: “Okay, so I just need something in writing from the photographer saying that you are allowed to use the photos.”

Wife: “No, it wasn’t a professional. It was a family friend.”

Me: “I still need permission. Just something with the photographer’s signature saying you were given the digital files to print yourself, or something like that.”

Wife: “But it wasn’t a professional! It was a friend! She’s not a professional!”

Me: “She still holds the copyrights to the photos, unless she’s given you the rights to them. If she has, I need something in writing stating that.”

Wife: “No! She never takes pictures! She just did this for us once! That’s the only time she’s ever taken pictures!”

Me: “Wow, she’s really good at it.”

Wife: “I KNOW!”

Me: “Okay, well, I’m sorry, but without the permission, I can’t print them. But I can still book in the order for you today, and once we get the permission, I’ll go ahead and print them.”

Husband: “Well, if all she wants us is for to write down that we can print them, I’m sure we can get her to do that.”

Wife: “No! I’m not asking her to do that! Just print the pictures.”

Me: “I’m sorry, I can’t. But I’m sure she would be flattered if you tell her she needs to do that in order for us to print them.”

Wife: “No! She would be annoyed! She isn’t a professional photographer! She’s a land surveyor! She’s never done this before!”

Me: “It doesn’t matter. The photos are still copyrighted. If someone wrote a book for the first time and had another job, that wouldn’t mean their book isn’t copyrighted, just because they haven’t done it before, right? Same thing.”

Wife: “No! It’s not the same thing!”

(At this point, the next customer in line stepped in.)

Customer: “Excuse me, but she’s not going to print them without the permission. I’m a photographer and I give a release with my digital photos stating that they can be printed, because a lot of photographers charge per printed photo, and charge extra for a disc with the digital images.”

Husband: “We can get her to sign a thing for us.”

Wife: “No! We’ll just go somewhere else!”

Related:
The Customer Is Not Always Copyright, Part 2
The Customer Is Not Always Copyright

Redhead Responding To Red Alert

| OK, USA | At The Checkout, Awesome Customers, Bad Behavior, Criminal & Illegal, Wild & Unruly

(I am in line behind a young man who was obviously inebriated. He is trying to buy alcohol without an ID.)

Cashier: “Sir, I’m sorry, but I can’t sell you this beer without an ID.”

Customer: “F*** you! I am old enough. Do I look like a kid?”

Cashier: “No, sir, but it’s the law and I could lose my job.”

Customer: “It’s in the d*** truck. Do you want me to go all the way to the truck and get it?”

Cashier: “Sir, if you’d like to go get your ID I’d be happy to set the beer to the side for you.”

Customer: “You f****** b****! I don’t have to—”

(He’s interrupted when a slender, red-haired woman comes up behind him, slips her arms under his and pushes forward, hard. He’s bent over and unable to move his arms.)

Redhead Woman: “Now, that’s just about enough. I let the manager know, and my daughter is calling the police.”

(He tries to pull away and she takes her knee and pushes it hard into his back, making him yelp.)

Redhead Woman: “No, I said that’s enough. You’re going to apologize to the cashier here for fouling up her day, and then you’re going to be still until the cops come.”

(The manager comes sprinting over with security in tow, who take control of the angry guy while the cashier explains and the redheaded woman brushes off the front of her dress. Her daughter hands her the phone and the woman talks to the police for a moment and hangs up.)

Manager: “Thank you, ma’am.”

Redhead Woman: “Not at all. I cashiered in college and it flat sucked. People are d***s.”

(The woman says something to her daughter in a foreign language and the kid grins and looks over at the guy. The cashier rings me up, and as I’m getting ready to leave, I walk past where the cops have the guy cuffed and sitting while they talk to the redheaded woman. I pass by the kid and smile at her.)

Me: “Your mom is pretty tough, huh?”

Kid: “My mom is a bad-a**.”

(Totally made my day.)

Meals On Escaping Wheels

| Far Rockaway, NY, USA | Bad Behavior, Criminal & Illegal, Food & Drink

(I am the customer in the story. My mother and I are at a popular fast food chain waiting for our orders. It’s a busy day and there are around eight to ten customers after us. We notice that it’s taking a while for our food to come. When the employee comes up to the counter to hand us our drinks, she gives us a funny look.)

Employee: “Did you take your food, ma’am?”

Us: “No, we’re still waiting.”

(The employee looked confused and went in the back to ask where our meals were. Other customers were also inquiring about their orders. After ten minutes, the supervisor came out and asked if anyone was still waiting for their food. One customer just happened to mention a woman taking several bags with her when she left. The supervisor’s and the employees’ jaws dropped. It turned out that the woman had dashed off with about ten meals! Hers included!)

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