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Category: Criminal & Illegal

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Irresponsibly Entitled

| USA | Criminal & Illegal, Family & Kids

(I am the cashier serving a woman with a very full grocery cart. Her son, who looks to be around four, is hanging from the handle, swinging like he’s trying to be a monkey and making the cart tip back slightly.)

Me: “Honey, it’s not really a good idea to do that. The cart could tip over and fall on you.”

Woman: “Don’t tell my son what he can or can’t do! That’s not your job!”

Me: “I apologize, ma’am. I’m merely trying to prevent him from hurting himself.”

(At this point the cart’s front wheels are lifting off the ground every time the boy swings. His mother just shrugs.)

Woman: “If he does then I’ll just sue you for having unsafe carts and take you for everything you’re worth!”

Me: “Actually, no, you can’t. I’ve officially given both you and your son fair warning that what he’s doing is dangerous and could lead to injury, therefore I’ve fulfilled the legal requirements for health and safety. Whatever happens from here on is squarely your fault and your fault alone.”

Woman: “But…”

Me: “And if you’re going to try and lie about it to my manager or a lawyer, please direct your attention to the cameras overhead. They record both picture and sound so that’s additional confirmation I did everything I could to keep you and your son safe and thus you are entirely at fault for not stopping him.”

(The cart suddenly tips backwards, and the boy loses his grip on the handle. Miraculously it doesn’t tip over though; it just crashes back onto its wheels. He gets up and tries to swing from it again.)

Me: “By all means, ma’am, if it’ll make your day to sue us then go ahead. Just note you’ll have no case whereas I will have plenty of cause for calling social services on you.”

(The woman turns white and smacks her son’s hands.)

Woman: “DON’T YOU DARE TOUCH THE CART AGAIN!”

Me: “Thank you for understanding, ma’am.”

(I finished ringing her up and she hurried out of the store with her son in tow. Sometimes you really do have to spell it out for people why they can’t just laden all their responsibility on others.)

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Their Dine And Dash Hopes Were Dashed

| MI, USA | Bad Behavior, Criminal & Illegal

Me: “Hi, welcome to [Restaurant]!”

Customer: “Hi. I am paying for four, with drinks.”

Me: “Okay. Your total is [total].”

(As the customer pays, her three friends come in, walk past her and sit at a table across from the buffet and whisper among themselves. The woman that paid gets her food, then her friends do, too. After about 20 minutes I look over at their table and see the three friends whispering again and looking at me. Suddenly the three of them get up and run out the exit door laughing. Once they get outside they high-five each other and look back at me and my coworkers, taunting us.)

Customer: *to her friends* “I paid for you already!”

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Keeping A Deadly Account

| Manila, The Philippines | Criminal & Illegal, Liars & Scammers

(I work for a call center that helps customers with their credit card concerns.)

Me: “[Credit Card Company]. This is [My Name]. How can I help?”

Caller: “Hello. I would like to know my balance, please.”

Me: “I will be more than happy to help you with that. May I have your card number?”

Caller: “I do not have that with me; can I give you my social instead?”

Me: “Sure. May I have your social?”

Caller: “It’s [Social Security Number].”

Me: “And may I have your name?”

Caller: “[Caller].”

Me: “Thanks, [Caller]. And can I have the four-digit PIN associated with the account?”

Caller: “I do not know that.”

(Even early on, I know that the caller is a fraudster. I see something on the account that I can use to shut him down.)

Me: “Thanks, [Caller]. Now, before I continue, can I ask you one question? Do you believe in resurrection?”

Caller: “Yes, why?”

Me: “Because you may have risen from the dead as the owner of this account has recently passed away.”

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Time To Go On Law-Break

| FL, USA | Crazy Requests, Criminal & Illegal

(I am working the opening of a new store. Florida law requires all employees under 18 have an unpaid thirty minute break every four consecutive hours they work. Because it is the opening week a lot of employees are working so they can be trained, which means somebody is on break almost all the time. At one point a guest flags me down to complain.)

Customer: “I’ve been standing here forever! And all these kids are just sitting out here ignoring me!”

Me: “I am sorry, ma’am. They are on break.”

Customer: “Well, I still don’t see why they couldn’t help me! They’re just lazy!”

Me: “Ma’am… they are on break. Florida state law requires them to have an uninterrupted break.”

Customer: “It wouldn’t have been hard for them to help me. Kids are just so lazy these days!”

Me: “Ma’am. Unless you want to pay the fines we could incur for them causing us to break the law for helping YOU they aren’t going to help you. But I can.”

Customer: “Well. You don’t have to be rude about it. Now, I need some ketchup!”

Me: “You’re standing right next to it…”

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Charged Up On Idiocy

| AR, USA | Crazy Requests, Criminal & Illegal, Hotels & Lodging

(I’m at work at a local, small, hotel with an excellent housekeeping staff. It is between 10-11 pm at the end of my shift. A guest who had been staying at the hotel all week calls me on Thanksgiving and is immediately angry.)

Guest: “I need to speak to your manager.”

Me: “I’m sorry, she is not here at the moment. Is there anything I can help you with?”

Guest: “You can help me by finding the person who stole my phone charger.”

Me: “I’m sorry to hear that your charger has been misplaced, sir. If by any chance our housekeeping staff picked it up by accident, it would be in our lost and found and also it would be documented. Do you mind being on hold while I check those possibilities?”

Guest: “It hasn’t been misplaced. It was stolen. And I need you to find it.”

Me: “Yes, sir. Just hold on and I will go check every place I know of to check.”

(I come back two minutes later.)

Me: “Thank you for holding, sir. I am sorry to inform you that I looked in all of the possible places it would be and unfortunately was not able to find your charger.”

Guest: “Well, this is unacceptable! One of your housekeepers stole my expensive phone charger and are probably using it right now. No wonder you can’t find it!”

Me: “Sir, I assure you, our housekeeping staff is very trustworthy and would have no motivation to risk their job for a phone charger.”

Guest: “I want this phone call documented and I want your manager to call me first thing in the morning and if I don’t hear from him before I leave for work, we are going to have a problem, missy.”

Me: “My manager is a woman, and she will call you as soon as she gets time.”

Guest: “D*** right HE will! And you better make sure nothing like this ever happens again!”

Me: “Goodnight, sir.”

(That morning we get a call from the same man who is unapologetic and seems to be in a hurry.)

Me: “Front desk. How may I help you?”

Guest: “Yeah, I want to speak to your manager.”

Me: “I’m sorry, she isn’t available at the moment; may I take a message?”

Guest: “Yes, the woman I spoke to last night was very rude and I’d like to complain about her and I want her fired and my room rate paid for!”

Me: “Sir, what was she rude to you about?”

Guest: “She told me that housekeeping would not have taken my phone charger when I know for a FACT that they did!”

Me: “Well, no phone charger has been documented. Are you sure—”

Guest: *interrupts me* “FOUND IT! I still want her FIRED!”

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