Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

The Clean Bill Of The Health Club

| Scottsdale, AZ, USA | Crazy Requests, Food & Drink

(We make various frozen drinks made from primarily milk, ice, and fruit flavored syrup. We have real fruit available and some customers request we make them with that so they are healthier. Note: we are also located in a mall.)

Customer: “Can I get one of those frozen drinks?”

(I start making her drink and begin adding syrup.)

Customer: “Oh, no, can you make it like they do at the health club?”

Me: “Oh, I’m sorry. Did you want it made with real fruit?”

Customer: “No, I just want it made like they do in the health club.”

Me: “I’m sorry. I don’t know how they make drinks. I didn’t even know we had a health club in the mall.”

Customer: “No, it’s not in the mall. It’s the health club! Can’t you just make it like they do?”

Me: “I’m sorry, ma’am. I’ve never been to your health club and really don’t know how they make their drinks.”

(She leaves, looking dejected.)

Customer: “I just wanted it like they make them in the health club.”

A Card-Carrying Member Of The Idiot Club

| VA, USA | At The Checkout, Crazy Requests, Extra Stupid, Health & Body

Me: “Will this be everything?”

Customer: “Yes.” *watches as I pick up each item, handle it to turn it over, scan it and place it in a bag*

Me: “Your total is [total]. You can slide your card now, right there.”

Customer: *slides card*

Me: “Oh, is it credit? May I see the card?”

Customer: *holds the card in front of my face and waves it back and forth, so I can’t see it*

Me: “Uh…”

Customer: “You can SEE it, but you can’t touch it.” *patronizing smile* “That’s how GERMS get passed around.”

Me: “Well, can you hold it still for just a moment?”

Customer: “I don’t want to catch anything…” *holds card still… and continues lecturing about germs*

Me: “Okay, now you just sign there on the pin pad and hit ‘Done.'”

Customer: “You have to be very careful!” *grabs pin pad and attached pen (which has, by that afternoon, been handled by hundreds of people)* “I never let anyone touch my cards!”

Blow The Lid Off

, | MI, USA | Bizarre, Crazy Requests, Food & Drink

(I am covering drive-thru on my own for a little bit, due to extreme traffic at our front counter. I take a woman’s order, make her drink, and cash her out. When handing the coffee to a customer, I hold it on the top so they can get a grip on the cup itself. It makes it a lot easier for the customer, and it means that our hands don’t touch and cross-contaminate.)

Me: *hands the woman her coffee* “Have a—”

Woman: *glares at me* “You touched the lid. You can never touch my coffee lid.”

(I made her coffee. Which includes putting the lid on, and writing how much cream and sugar I put in it.)

Me: *too puzzled to speak*

Woman: “You can never touch my coffee lid. Now I need a new one. DOMED.”

(I grab her a different lid (my hand touches it, and it doesn’t bother her), and pass it out to her. She tsks at me, and drives off, repeating ‘You don’t ever touch my lid.’ She’s a regular customer, and she does this to everyone.)

Needs A Stark Explanation

| France | Crazy Requests, Movies & TV

(I work at a small movie theater, selling tickets. We are on a slow day one month before the first “Iron Man” movie’s theatrical release. A tired looking man in his 50s shows up at the register.)

Me: “Hello, sir, how can I help you today?”

Man: *Looking right thru me*Iron Man!”

Me: “Oh, you want to see the upcoming Iron Man movie? I am sorry but this title will only be released next mo…”

Man: “Iron Man!”

Me: “I am sorry, sir, but you may be too early to see Iron Man. This movie is not released in France yet. It isn’t even scheduled for now. The movies planned today are…”


(At this point, I don’t know if I am upset or amused by this ridiculous situation.)

Me: “Again, sorry, sir. This title will not be screened before next month.”

Man: “I want to see Iron Man!”

Me: “Yes, you stated that clearly.”

(For half a minute, we stare at each other awkwardly.)

Man: “How many for Iron Man?”

Me: *exasperated* “I CANNOT sell you tickets for a show that IS NOT scheduled yet.”

(My manager, working in a room nearby, must have heard me raise my voice. He stormed out of his office and takes me away from the register.)

Manager: *quietly to me* “You must inform and serve the customer with respect. Go on break. I take care of him”

Me: “Seriously…”

Manager: *To the customer* “Sorry about that. How can I help you?”

Man: “Iron Man!”

(I decided to take my “break” in the room nearby. I heard my manager struggling to explain over and over again that Iron Man was not screened today. The customer finally left and my confused manager apologized to me.)

A-Salt-ed By Stupidity, Part 2

, | Los Angeles, CA, USA | Crazy Requests, Extra Stupid

(I work for an online gourmet food shop. They sell all kinds of neat things, ranging from gourmet sea salts to flavored sugar and spice blends. I was working the phones when I got this beauty of a call.)

Me: “Thank you for calling [Company]. How may I help you?”

Customer: “Do your natural sea salts have any sodium in them? I need sodium-free natural sea salts.”

(Now I know they make fake ‘sea salt’ in labs for people who shouldn’t have too much salt, but these are NATURAL sea salts. CLEARLY LABELED.)

Me: “I’m afraid they do, ma’am.”

Customer: “Every last one of them? I need to find natural sea salt that doesn’t have any sodium in them!”

Me: “I’m… very sorry, ma’am. All of our NATURAL sea salts do have sodium in them.”

Customer: “Ain’t that some bull****. F*** this place.” *click*

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