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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Needs A Stark Explanation

| France | Crazy Requests, Movies & TV

(I work at a small movie theater, selling tickets. We are on a slow day one month before the first “Iron Man” movie’s theatrical release. A tired looking man in his 50s shows up at the register.)

Me: “Hello, sir, how can I help you today?”

Man: *Looking right thru me*Iron Man!”

Me: “Oh, you want to see the upcoming Iron Man movie? I am sorry but this title will only be released next mo…”

Man: “Iron Man!”

Me: “I am sorry, sir, but you may be too early to see Iron Man. This movie is not released in France yet. It isn’t even scheduled for now. The movies planned today are…”

Man: “WHY IS THIS TAKING SO LONG? I WANT TO SEE IRON MAN!”

(At this point, I don’t know if I am upset or amused by this ridiculous situation.)

Me: “Again, sorry, sir. This title will not be screened before next month.”

Man: “I want to see Iron Man!”

Me: “Yes, you stated that clearly.”

(For half a minute, we stare at each other awkwardly.)

Man: “How many for Iron Man?”

Me: *exasperated* “I CANNOT sell you tickets for a show that IS NOT scheduled yet.”

(My manager, working in a room nearby, must have heard me raise my voice. He stormed out of his office and takes me away from the register.)

Manager: *quietly to me* “You must inform and serve the customer with respect. Go on break. I take care of him”

Me: “Seriously…”

Manager: *To the customer* “Sorry about that. How can I help you?”

Man: “Iron Man!”

(I decided to take my “break” in the room nearby. I heard my manager struggling to explain over and over again that Iron Man was not screened today. The customer finally left and my confused manager apologized to me.)

A-Salt-ed By Stupidity, Part 2

, | Los Angeles, CA, USA | Crazy Requests, Extra Stupid

(I work for an online gourmet food shop. They sell all kinds of neat things, ranging from gourmet sea salts to flavored sugar and spice blends. I was working the phones when I got this beauty of a call.)

Me: “Thank you for calling [Company]. How may I help you?”

Customer: “Do your natural sea salts have any sodium in them? I need sodium-free natural sea salts.”

(Now I know they make fake ‘sea salt’ in labs for people who shouldn’t have too much salt, but these are NATURAL sea salts. CLEARLY LABELED.)

Me: “I’m afraid they do, ma’am.”

Customer: “Every last one of them? I need to find natural sea salt that doesn’t have any sodium in them!”

Me: “I’m… very sorry, ma’am. All of our NATURAL sea salts do have sodium in them.”

Customer: “Ain’t that some bull****. F*** this place.” *click*

An Extra-Large A**-Hole

| CA, USA | At The Checkout, Bad Behavior, Crazy Requests

(The pizza shop where I work has several in-store specials, including $11.99 for a large combination. Unless a coupon or special says otherwise, it’s $2 to upgrade to an extra-large pizza. A regular customer comes in after placing an order over the phone. He is always a little curt and slightly drunk, but I’ve never had a problem with him before.)

Me: “Okay, you had an extra-large combination pizza. Anything else today?”

Customer: “No.”

Me: “That comes to $13.99.”

Customer: “They said it was $11.99.”

Me: “The special is $11.99 for a large, and $2 for an extra-large.”

Customer: “But he said $11.99 on the phone! I spoke to [New Coworker], and he said $11.99!”

Me: “It’s possible he was confused. It’s $11.99 for a large combo, and $2 to upgrade to extra-large.”

Customer: “Look, I asked him twice. I wrote it down!”

Me: “I’m sorry sir, but it’s always $2 more for an extra-large. It’s on the poster in the window. If [New Coworker] said $11.99 for an extra-large, he was mistaken.”

Customer: “I wrote it down!”

Me: “I’m sorry, but—”

Customer: “Do you want me to leave the pizza here? I’m walking away.”

(I turn to my manager, who’s working nearby.)

Me: “Uh, what should I…?”

Manager: *quietly* “Just give it to him. It’s okay.”

Me: *to the customer* “Okay sir, $11.99. Sorry about the confusion.”

(The customer says nothing and hands me his credit card. The machine processes and asks to print a receipt.)

Me: “Thank you, sir. Would you like your receipt today?”

Customer: *annoyed* “No.”

(I finish the transaction and close the register.)

Me: “Okay, have a good day, sir!”

Customer: “Can I get a receipt?”

Me: “…”