Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Will You See Them Later, Alligator?

| Jacksonville, FL, USA | Crazy Requests, Pets & Animals

(I work at a place where we have arcade games and things like that. We also have alligators out front that you can get food for and feed if you want to. None of the staff mess with the gators; we mostly just leave them alone.)

Me: “Hello, sir, can I help you?”

Customer: “Yes, you can. My family and I want to swim with the alligators. How much is that?”

Me: “Um, sir, we don’t offer that service because… the gators will eat you.”

Customer: “That’s stupid! I know you’re lying to me! They are tamed; otherwise you couldn’t feed them. Go get your manager!”

Me: *goes and gets manager, and tells manager what happened*

Manager: “If you want to go swim with the gators go ahead. Free of charge.”

Customer: “Finally someone with sense!”

Manager: *turns to me* “Sometimes you just gotta save the savable.”

Entitlement Can Be Found On Every Aisle

| MI, USA | Awesome Workers, Crazy Requests

(Working as a cashier for four years has taught me a great deal of patience, but one particular woman always tries to cause a huff when she comes into the store. Today, however, we are short staffed. I am at my register and can not leave the front end, my manager is unloading the truck by himself in the back of the store, and we have one person working in the print department, who also can not leave her station, leaving no one working on the floor. It’s beginning to pick up and I notice the offending woman entering the store. From my register I see her quickly pace up and down the front of the store a couple times looking increasingly irate. She turns around to look at me.)

Customer: *suddenly yelling* “Isn’t there anyone working on the FLOOR?”

Me: *having to speak much louder than normal due to the distance between us* “My apologies, ma’am. We are a bit short staffed at the moment, but I will see if someone is available.”

(At this point the customer forcefully sighs and throws her arms in the air but stays where she is. I radio to my manager that the customer needed assistance ASAP. Before I can even finish speaking over the radio she starts up again.)

Customer: *yelling to no one in particular* “I can’t believe there’s no one working on the FLOOR!”

(I radio again to my manager, sounding a bit more desperate to have this lady out of my hair, and try to explain the situation. Eventually my manager comes out from the back and walks right up to the customer.)

Manager: *very calmly and with a smile* “My apologies for the wait, ma’am. I have lots of other customers who think they are the most important thing in the world, too.”

(The customer and I kind of looked at him in shock. She mumbled to him the item she wanted and I rang up the transaction trying very hard not to laugh. She left without another word.)

Providing Out-Of-The-Box Service

, | TN, USA | Crazy Requests, Technology

(I am another customer in the store purchasing a new phone charger and I overhear this conversation between a manager and an older man. The older man had purchased the phone online from some website that’s not run by this service provider, but had it activated under them. The man’s phone rings; the ringtone is a popular rap song by a female artist. He answers his phone and can hear the manager who has called it but the manager can’t hear him.)

Manager: “I think the problem is the speaker on your phone. You can hear me, but I can’t hear you. And you said something about the ringtones?”

Older Man: “They were all just already on there. It came with them.”

Manager: “See, that’s not normal. Okay, what we can do for you in here today is cancel this phone line and you can purchase a new phone but—”

Older Man: “I don’t understand. If the phone is broken why do I have to pay for a new one?”

Manager: “Well, you can always contact whoever you purchased it from and see if there’s a warranty on it. But it wasn’t from us, so if you want us to fix it, there will be a charge. I can see if you’re eligible for your upgrade.”

Older Man: “I JUST bought the thing! It was brand new right out of the box! If you’re not providing me with a service then why am I even here?”

Manager: “Sir, we are providing you with a service. We are the phone company that you use, but we didn’t supply the phone. Whoever sold you that phone probably sold you a damaged phone.”

Older Man: “They couldn’t have! It was brand new right of the box!”

(Just then his phone rings and he answers it.)

Older Man: “Hello? Hello?” *hangs up* “THIS IS RIDICULOUS. YOU NEED TO FIX MY PHONE!”

Manager: “We can certainly do that, but there will be a charge, unless you contact whoever it was that you purchased the phone from. If it’s under warranty with them then they will send you a new phone for free.”

Older Man: “So I’m supposed to go several days without a phone?! This is ridiculous. I shouldn’t have to wait! I don’t know why I have you as a phone company when you won’t provide me service!”

Manager: “Sir—”

(At this point my transaction was finished and I walked out of the store this man cursing about needing to make phone calls. Somehow I don’t think Nicki Minaj comes standard on brand new out of the box phones, though….)

Grilling You About The Cheese

| USA | Crazy Requests, Money

(I work as a cashier at a restaurant with good quality food for moderate prices. We have a meal deal where you pick two entree items in half portions, but you pay less than regular half or full-pricing for each item. Every price for every item is up on the huge menu board directly in front of the customer, so you can figure out exactly how much you’re going to be spending. It’s a little past the peak of lunchtime rush, and a woman with two kids comes in and places her order; getting two meal deals and one regular. I read her entire order back to her to make sure I got it correct. She confirms that it is.)

Me: “Okay, your total is $31.25.”

Customer: *sharply* “Excuse me?”

Me: *trying to keep a cheerful tone* “Your total for the order is $31.25.”

Customer: “That is absolutely ridiculous. I have to pay 31 dollars for this? That’s expensive!”

Me: “I know, ma’am, and I’m sorry. But, since you got two meal deals, it is cheaper than it would’ve been if you’d gotten the regular full portions. Would you like to change anything in your order before I ring it up, see if it makes it a little cheaper?”

Customer: *sighing heavily* “No, it’s… ugh, it’s fine. Just swipe my card. Ugh, this is ridiculous.”

(I swipe the customer’s card and give her a copy of her receipt to keep and another to sign off on. She blinks down at her receipt, up at the menu board, and then scowls at me.)

Customer: “Wait, those two grilled cheeses are $4.19 each.”

Me: “Yes, ma’am, those are the ones you confirmed for your order before you paid.”

Customer: *sighing* “Okay, well, I wanted the cheaper ones. The $3.59 ones. Change them.”

Me: “Okay, ma’am, I’m sorry about that. I’ll get a manager over and we can refund the $1.20 difference to your card.”

Customer: “Excuse me?! I only get a dollar and twenty cents back?”

Me: “Yes ma’am, there’s a 60 cent difference between [Grilled Cheese #1] and [Grilled Cheese #2]. You have two [Grilled Cheese #1]s on your order that you’d like to switch, so you’d be getting a dollar and twenty cents refunded to your credit card.”

Customer: “Are you kidding me? What’s the point of changing it if I only get a dollar and twenty cents back?! My order will still be 30 dollars! It’s almost not even worth getting the money back.”

Me: “I’m so sorry, ma’am, but the price difference is $1.20, so $1.20 is what you’ll be refunded.”

(Why this customer got so offended over a refund that anyone who can do basic math would be able to calculate is beyond me, but regardless, she got her $1.20 refunded, and complained about it the whole time.)

Survey Results Are In: You’re A B****

| Stockholm, Sweden | Bad Behavior, Crazy Requests

(The restaurant I work in is a kind of upscale fast food one where we clear the tables ourselves. We also have a form of questions that we ask some guests to fill out on a tablet and as a thank you we treat them some coffee or tea. I approach two elderly women.)

Me: “Hi, was everything to your satisfaction?”

Them: “Hmm, yes, I guess.” *not looking at me*

Me: “Great! I was wondering if maybe you would like to answer a few questions about your experience with us? It will only take about a minute or two. And as a thank you–”

Elderly Woman #1: “No! I don’t want to do any of that! I don’t have time for s*** like that!”

Me: “Okay, thank you anyway; have a nice day.”

Elderly Woman #2: *as I’m leaving* “How rude! How dare she disturb us!”

(I approach a young pair, two tables down, and they’re more than happy to help me. As I’m explaining the tablet for them I see my coworker walking up to the women and clearing their table. Later while I’m preparing the couples’ coffee my coworker comes up to me.)

Coworker: “God, those ladies were so rude! They tried to get me to give them complimentary coffee on their meal and I told them the coffee wasn’t included, and they started cussing at me and calling me a b****.”

Me: “Yeah, I had a similar experience. Wanna help me bring these coffees over?”

Coworker: “Sure!”

(We walked over with the coffees and — very loudly — thanked the couple for their help and handed them their coffees right in front of the women, who looked very miffed about the entire thing. My coworker and I had a good laugh about it in the kitchen after.)

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