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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Dumb Customers: Part Two

| UK | Crazy Requests, Movies & TV

(A customer phoned today:)

Customer: “I bought a DVD from your store and my husband and I watched it together. At the end it said ‘To Be Continued’. We looked on Amazon and apparently there isn’t going to be a sequel as the film studio won’t make one. We now don’t know how the story ends. We feel cheated. Can we have a refund?”

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International Tax Evasion

| UT, USA | At The Checkout, Crazy Requests, Money

(I am working at the register of a popular clothing store when a woman comes up to my register buying clothes for her children. We make small talk and I find out she is visiting from Canada and leaving in a few days.)

Me: “All right, and your total will be [amount]! Would you like to pay with cash or card today?”

Customer: “Card… Oh, wait, I almost forgot! Shouldn’t this be cheaper?”

Me: “Uh… what do you mean?”

Customer: “Well, I’m from Canada, so shouldn’t I not have to pay tax?”

Me: “Well… I don’t know. I don’t think it works like that with these items.”

Customer: “Couldn’t you just take the tax off?”

Me: “Uh… I don’t think so. It’s just automatically applied to the purchase.”

Customer: “Well, that’s just stupid!”

(She ultimately ended up paying the sales tax.)

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You’re Not Bready For This

| USA | Crazy Requests, Food & Drink

(There’s a guy that orders the exact same sandwich from our deli every few days. This was the first time I helped him. Usually one of the ladies who recognizes him will just start making it when they see him but none of them were there when he got there.)

Me: “Hello, can I help you?”

Customer: “I want a sandwich on wheat bread with mustard and mayo, but scrape it off, and lettuce and turkey. Cut it in half and wrap each half in plastic wrap.”

Me: “Okay.” *I grab one of the sandwich order forms and write it down real quick before I forget* “I’ll have it done in a few minutes.”

(I make the sandwich following the instructions to a T. I tag the package with the sandwich in it and wish him a good night. He leaves. He comes back a few minutes later looking furious.)

Customer: “Excuse me. There’s supposed to be bread here.” *he’s pointing to one of the halves which obviously has bread on it*

Me: “There is bread on it.”

Customer: “No, there’s not; it should be right here but it’s not.”

Me: “I don’t see what you’re talking about.”

Customer: “You see this? That’s meat; it’s supposed to be bread!”

(We go back and forth a few times until I stop to process what exactly he’s trying to ask me. In the middle of it he scoffs and storms off. Before he got too far, I have an idea and stop him.)

Me: “Wait, sir. Do you want me to move the bread over?”

Customer: “YES!”

(I took the sandwich from him and un-wrapped the plastic. I moved the bread over the QUARTER INCH it slid off of the meat and very carefully wrapped it back up so it wouldn’t move again. I handed it back to him, and then he very happily walked off.)

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It’s The Prescribed Law

| OH, USA | Crazy Requests, Criminal & Illegal

(One of my coworkers is relatively new and often sounds unsure when repeating information or instructions. Clients tend to try to take advantage of that, and my coworker isn’t confident enough to know when to put her foot down.)

Coworker: “Can you help me with this call? [Client] wants a prescription refill for [Patient]. I checked with [Doctor] and she said we need to do an exam since we haven’t seen [Patient] in so long, but [Client] isn’t liking that answer.”

Me: “Yeah, sure.” *picking up phone, to [Client]:* “Hi there, this is [My Name]. [Coworker] said you had some questions about a prescription refill for [Patient]?”

Client: “Yes! I need a refill of [medication] for [Patient], but the other girl said that [Patient] needs to be seen first! She HAS been seen!”

Me: “According to our records, we haven’t seen [Patient] in almost 18 months.”

Client: “No, no! I took her to a vet in [State]! She HAS been seen!”

Me: “Well, ma’am, pharmacy law states that in order to write a prescription we have to have physically seen a patient within the last 12 months.”

Client: “That’s ridiculous. I can’t believe that!”

Me: “I apologize, but the law is the law.”

Client: “Well, what am I supposed to do, then?!”

Me: “I can either set up an appointment to get [Patient] seen–”

Client: “But she HAS been seen!”

Me: “—or you can contact the vet in [State] that saw [Patient] to see if they will send over a prescription.”

Client: “Can’t you call them and get the visit history?”

Me: “I could, but that doesn’t change that we need to physically see [Patient], here, in the office, for an examination, before one of our doctors would even consider writing a prescription.”

Client: “I just don’t understand why you won’t write a prescription!”

Me: “Because it is illegal. You are asking us to break the law.”

Client: “Well, you’re useless, aren’t you!?” *hangs up*

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Quickly Putting Out A Fire

| Fort Wayne, IN, USA | Bad Behavior, Crazy Requests

(I am working my regular job when a visibly irritated customer comes up to me.)

Customer: “FIX MY TV, NOW!”

Me: “Okay, calm—”

Customer: *interrupting* “FIX IT! NOW!”

Manager: *hearing the commotion* “What seems to be the problem?”

Customer: “Your employee refuses to help me! Fire him NOW!”

Manager: *to me* “You’re fired.”

(A few moments later, making sure the customer can hear him, he says to me:)

Manager: “Hey, you look like you would be a nice employee. Would you like a job?”

Me: “Sure.”

(The customer looked furious and stormed out of the store.)

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