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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

This Is Why We’re In A Recession, Part 43

| Vancouver, BC, Canada | Crazy Requests, Extra Stupid, Money

(Working for a large retail chain, our manager had decided that we would no longer accept checks, since they usually ended up bouncing. A customer walks up to the counter with an armful of stuff and pulls out his checkbook.)

Me: “Sorry, sir, but we don’t accept checks here.”

Customer: “But I prefer using checks.”

Me: “Sorry, we don’t accept them… How about your debit card?”

Customer: “I can’t use that. There’s no money in the account.”

Me: “Um… is this the same account for the check you were going to write?”

Customer: “Of course!”

Related:
This Is Why We’re In A Recession, Part 42
This Is Why We’re In A Recession, Part 41
This Is Why We’re In A Recession, Part 40

Don’t Count Your Chickens Before They’ve Burned

| Fort Worth, TX, USA | Bad Behavior, Crazy Requests

(I work in a well-known retail store, where the bakery and deli are in the same area. This is important for this story. I work in the bakery side and sometimes help slice meat for the deli; therefore, I have no idea how to help a customer order a deli platter. This particular night deli is shorthanded because one of their workers broke her kneecap a few weeks ago.)

Customer: “Hi, can you help me with something in deli?”

Me: “I can certainly try to, ma’am.”

Customer: “I was wondering: do you have any of your deli platter menus?”

Me: “Let me check for you… Okay, here you go, ma’am.”

Customer: “This doesn’t look like the menu my mother has at her house.”

Me: “They differ store to store, ma’am.”

Customer: “Is there anyone who can help me right now who knows the deli?”

Me: “No, ma’am, not at this moment in time. They have to pull out the rotisserie chickens so they do not burn…

Customer: “Well, I’m the customer right now. I should be more important than future customers!”

Me: “As I said before, ma’am, they are more than happy to help you once they have the chickens out of the oven. The chickens are more important than you right now.”

(At this moment my bread oven started to go off, so I walk away, thinking she will just wait there for a deli associate to finish up their chickens and come help her. A few minutes later…)

Deli Associate: “Hey, where’s that customer who was standing at the counter waiting for help?”

Me: “I guess she didn’t want to wait for you to finish your chickens…”

Deli Associate: “Oh well. I’m still a little backed up. Can you stay by the slicers and help out?”

Me: “Of course, not a problem!”

(A few more minutes go by, and the customer still hasn’t shown back up. A manager is coming towards me so I think he encountered the customer and she said something to him, but…)

Manager: “Everything okay over here, [My Name]?”

Me: “Yeah, all good.”

Manager: “Okay, because I got a call earlier about a customer needing help and not getting it.”

Me: “Well, sir, I explained to her that this was not my area and she would have to wait a few minutes for a more experienced deli associate to finish their rotisseries.”

Manager: “Ok, that’s fine. Thank you, [My Name].”

(At this point, I’m thinking it’s all fine and dandy. A few minutes pass, and I see the customer with a CSS.)

Customer: “Her! She’s the one who wouldn’t help me!”

CSS: “Ma’am, is the deli your area?”

Me: “No. As I have already explained to her, she had to wait for a deli associate to finish taking out the chickens. That’s our policy. We can’t sell a dry, burned chicken. Sorry, ma’am.”

(She leaves the store in a huff. Later that night I see the CSS as I’m leaving for the night.)

Me: “Sorry for the trouble earlier.”

CSS: “Oh, no problem. [Manager] explained the policies to me. Besides, that woman was a little crazy. She just started yelling at me as soon as I came out of the cash office!”

Me: “Wow. Well, good night. Have a good rest of your evening.”

CSS: “Ha, yeah, right. I’m a front end manager…”

Me: “Oh, right…”

Has No Loyalty To Common Sense

| Reno, NV, USA | At The Checkout, Crazy Requests, Technology

Me: “If that’s all today, your total is [amount].”

Customer #1: *slides card in card reader* “Why does it say card not recognized?”

Me: *looking at card* “Because that is for [Competing Chain]. We can’t take their cards.”

Customer #1: “Well, that’s stupid. You’re both gas stations. You should honor each other’s cards.”

Me: “I’m sorry, ma’am. I don’t make the rules; I just have to follow them. Do, you have another form of payment?”

Customer #1: “Fine.” *hands over cash*

(I ring up the next customer.)

Me: “If that’s all today, your total is [amount].”

Customer #2: “Oh, I have a loyalty card.”

Me: “Okay, just slide it in the card reader and we’ll see if you have any rewards saved up.”

(Customer #2 slides their card. I see an error message that it isn’t a valid account.)

Me: “Hmm, the card reader didn’t recognize it. Let me try to enter it manually.”

(Customer #2 hands me the card. It is for a grocery chain.)

Me: “Sir, this is a [Grocery Chain] card. We can’t take those here. Do you have a [Our Convenience Store] card?”

Customer #2: “What? But the card says I can use it at the gas station.”

Me: “Yes, at their gas station out front of their store. We can only take our own loyalty cards.”

Customer #2: “Well, that’s misleading.”

(… and this is why I’m incredibly grateful that my last day on that job was last week!)