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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Getting Shirty With The Buttons

| Portland, OR, USA | At The Checkout, Crazy Requests, Popular

(I work in a fast paced retail environment. It is worth noting this happens on a busy Saturday, I have a line of 6 people, and am the only person at the register until my back up returns from a break. Luckily I am fast and the line is moving very quickly. An older gentleman has an unbuttoned $15 shirt that he has rolled into a ball and comes up to pay.)

Me: “All righty, you’re grand total is $14.99 today.” *quickly folds shirt*

Customer: *pays* “Can you refold that? I don’t want it to get wrinkled.”

Me: “Okay.” *I refold the shirt slightly nicer, and in a way it will not get wrinkled, but still quickly as I see my line getting longer again*

Customer: “No, you are doing it wrong. You need to button it first!”

Me: “Sir, if I didn’t have a line I would happily button the shirt, but I do not have time to button every shirt brought up to the register without making the lines very long. If you want to refold it yourself you can do so over here.” *I gesture towards the space at the empty next register*

(The customer proceeds to slowly button the shirt and take up the space for both registers so no one can proceed.)

Me: “I can’t help the next guest. Sir, please move over.”

(He ignores me so I gently slide his shirt over so that I can help my next customer who is awkwardly standing behind him trying to get to the register.)

Customer: “Wow. Can I talk to a manager? This is ridiculous you will not fold my shirt the right way. That is what you get paid to do!”

Me: “Sir, I folded the shirt fine. My main priority right now is to make sure I don’t have anyone waiting too long. I can definitely get you a manager but they will tell you the same thing.”

(I call for a manager and my manager comes down and talks to the customer.)

Customer #2: *loudly and sarcastically* “I know it is a busy Saturday but can you spend five minutes buttoning my pile of shirts because my convenience is more important than everyone’s time!”

(Customer #2 winks at me and my manager promptly bursts out laughing while the first customer storms out.)

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Zodiac Whack

| Rockville, MD, USA | At The Checkout, Bizarre, Crazy Requests

(I work in a market that tends to draw some crazies. This particular incident actually happened to a coworker who was bagging groceries)

Customer: “Can you please provide me with a different bagger? I get the feeling that you’re a Gemini and I just can’t have that type of energy around me right now.”

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I See A Dangerous Pattern Emerging

| WI, USA | Crazy Requests, Spouses & Partners

(I agree to come in on my day off. After running my butt off and being cheerful, I finally get to clock out. Since it is a hot day, I did not bring a coat to wear over my work shirt but I figure my large purse and carrying a small purchase of my own would indicate to customers that I am off the clock and leaving. No such luck. I just clock out when an obviously pregnant lady and a guy approach me.)

Woman: “We need some help.”

(I forlornly look around and see everyone else is busy.)

Man: “Or were you busy?”

Me: “I actually just clocked out but as long as it is something simple I can help you quick.”

Woman: “We need a pattern and stuff for a crib skirt.”

(I direct them to the pattern table which is right behind them.)

Woman: “We don’t know how to use these books. Just tell us a good pattern.”

(Because there are at least eight different brands with hundreds of patterns each and they change every so often, employees are not required to memorize them all or waste our time looking for one unless there are no other customers in line or we do happen to know one.)

Me: “I don’t know any off the top of my head but each of these books on the table are separated into categories. You find the color that corresponds with the section you are looking for.”

Woman: “What section would crib skirts be under?!”

(She’s getting impatient and obviously wants me to do it for her, which is something else we cannot do. We can make suggestions but we cannot pick out their supplies for them.)

Me: “I’m not sure but possibly ‘Accessories.’”

(The first page I randomly open to has a crib skirt on it.)

Me: “If this isn’t really what you are looking for, feel free to keep paging through the books. When you find something you like, just check the brand on the book and the large numbers on the page are the pattern number. Just go over to the filing cabinets next to us and find the pattern using the brand and numbers.”

Woman: *obviously not paying attention* “WHERE are the patterns?!”

Man: “Right behind us, where she said they are.”

Me: “If you need any more help, one of the ladies at the cutting table will be able to help you.”

(The woman actually tried to follow me and make me find her a better pattern, how to read it, what material she needed. At that point, I did not care if she was pregnant; she was pushy and loud and I had already told her I was clocked out, which means I was not supposed to be “working off the clock” and had to get somewhere. Now I always bring in a jacket to wear after work so people do not know I work there.)