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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Won’t Go The Distance For The Sale

| Fort Walton Beach, FL, USA | Crazy Requests, Geography

Me: “Thank you for calling [Craft Store]. How can I help you?”

Customer: “Yes, I was trying to order some blackout curtain fabric last night, and the website was acting up and I couldn’t order it. If I come into the store, can you order it for me if you don’t have enough?”

Me: “Yes, ma’am.”

Customer: “The problem is that I was trying to order it last night when it was on sale, and the sale ended at midnight, so now it’s full price. Is there any way I can still get it half price?”

Me: “I’m not management, so I can’t tell you for sure, but more than likely if you explain that to one of our managers, they will override the price for you since the website was malfunctioning.”

Customer: “Wonderful. Now, I’m staying in a hotel in [Town]. Can you give me directions? I mean, I’m a local, but [something about a realtor and having to stay in a hotel].”

Me: “I can give you basic directions. From [Town], you just have to take [Highway] until you cross the bridge, then turn right on [Other Highway], go a couple miles north past [Burger Joint] and the bridge, and we’re on the left in [Plaza].”

Customer: “That’s too far!”

Me: “I’m sorry. It’s really not that far from [Town].”

Customer: “Well, let me talk to someone else. Maybe they can give me better directions.”

Me: “Okay, I’ll put you on the phone with [Coworker]. Maybe she can help.” *puts customer on hold and radios coworker* “Can you talk to the woman on line one? I gave her directions, but I guess they weren’t good enough.”

(My coworker takes the call and I hear her give a slightly more detailed explanation of the directions I just gave the woman. Then I hear the phone being not-so-gently hung up.)

Me: “I see that went well?”

Coworker: “Evidently she didn’t like my directions either, because she hung up on me.”

Me: “Well, you gave her the same directions I did, so I guess she was disappointed that talking to someone else didn’t change the location of our store, because she thinks 15 miles is too far.”

End Credits Gets You Know Credit

| Petaluma, CA, USA | Crazy Requests

(The movie has just ended and the only couple in attendance stay in their seats and continue watching the credits. Note: we only show one movie per night, so when it’s over we try to hurry and clean up so we can leave. For some reason the credits stop about five seconds early.)

Customer: “Excuse me! Why were the credits just cut off? That’s not where they were supposed to end and that was a beautiful song!!”

Me: “Um, I’m sorry, ma’am. The projector runs until the movie is over, so I think that’s where the reel ended.”

Customer: “No, it isn’t! I’m a musician and that was a beautiful song and I’m going to talk to the owner about what you guys did tonight! That was so rude to such an amazing work of art!”

Me: “Again, ma’am, I’m very sorry. I can see why you’re upset but I really think it was just the projector.”

Customer: “Well, I’m still mad about it. And the ventilation system in here is too loud! I could barely hear the movie! And these carpets are getting so worn; you really need to replace them!”

Me: *as couple walks out* “Yeah, I’m the janitor but I’ll get right on ordering new carpeting…”

(Afterwards my supervisor thanked me for getting rid of her and apologized because it was him who cut the credits short thinking it would make them leave sooner. Oops!)

Exempt From Reality

| CT, USA | Bad Behavior, Crazy Requests, Money

(I work at a store that has tax-exempt status, and we welcome people to use theirs if their business is as well. We do require an actual copy of the permit as proof, though.)

Me: “All right, the total is $21.27.”

Customer: “$20. I have tax-exempt.”

(Customer hands me a piece of cardboard with the numbers written on it.)

Me: “Sir, I can’t accept this.”

Customer: “Why not?”

Me: “Our finance department requires that we submit a copy of the actual permit with the receipt.”

Customer: “Well, it’s at my store!”

Me: “I’m sorry, there’s nothing I can do.”

Customer: “You have to keep yours here. How do you people do it?”

Me: “We make a copy of it.”

Customer: “Well… [Similar Store] accepts this!”

Me: “Every store is run differently. We need an actual copy.”

Customer: “Whatever. Just give me my change. I’ll be back tomorrow with a copy and you can give me my $1.27 back.”

Me: “Uh… I can’t do that.”

Customer: “Why not?”

Me: “Because me just handing you money from the register is illegal.”

Customer: “I’ll be back tomorrow for my money.”

(The manager walks up after he leaves.)

Manager: “You handled that well.”

Me: “What do you want to do if he comes back?”

Manager: “If he actually shows up, I’ll give it to him… all in pennies.”

(The customer never came back.)