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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Getting Rusty At Refunding

| MI, USA | Bad Behavior, Crazy Requests

(My manager is called up to the customer service desk because a man is trying to return a patio table without his receipt. It’s a product we don’t sell anymore and was purchased over a year ago. It is clearly covered in rust.)

Manager: “I’m sorry but I can’t allow this return. We have a 90 day return policy; without your receipt and given this was purchased a year ago, there’s nothing I can do.”

Customer: “I want to speak to your manager, then!”

Manager: “My manager will be in tomorrow. I can take down your information for her if you’d like.”

Customer: “No, I mean your regional manager! I’ll have him hear all about this!”

Manager: “All right, here’s his information.”

(The problem is, the customer will most likely lie, say he has his receipt, the product is in mint condition, and that we refused the return for no good reason.)

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Lunch Rushing To Their Defense

| Oklahoma City, OK, USA | At The Checkout, Awesome Customers, Crazy Requests, Food & Drink

(I’m waiting for my order while the lunch rush is on. This lady had ordered before me, and was complaining to her friend.)

Lady: “It’s been ten minutes since I ordered. They’re taking too long.” *to workers* “What’s taking so long? It’s been ten minutes and I’m gonna be late!”

Me: “It’s the lunch rush, and they’re busy all around. Don’t yell at them for being popular.”

Lady: *gives stony, surprised glare at me* “I wasn’t talking to you.”

Me: “And I was defending them! It’s not their fault it’s the lunch rush.”

(She turned around and didn’t say much after that.)

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Should Have Read The Fine Print(er)

, | MI, USA | Crazy Requests, Technology

(I just get into work to find out our main printer is down again. It breaks about three times a week. Our backup printer is three times slower than our main but it works just fine.)

Customer: “How long will my pictures take?”

Me: “Unfortunately we’re on our backup printer, but I’d still say 15 – 20 minutes.”

(Our policy is a 15 minute guarantee for 120 pictures. But the guarantee is void if our main printer is down.)

Customer: “I can’t believe this! Every time I get pictures your printer is down! I asked him—“ *pointing to my coworker* “—if everything was working right today! He said yes!”

(Coworker overhears and steps in.)

Coworker: “You asked me if the computers were working fine, and they are. The printer just went down about 10 minutes ago.”

Customer: “I just can’t believe this!”

(A few minutes later my manager walks up.)

Manager: “That customer just complained to me at the service desk about our printer being down. I’m giving her 20% off her order.”

Me: “Okay.” *filling out our discount sheet* “So should I put for the reason for the discount that ‘the customer was whiny’?”

Manager: “Haha! No, don’t.”