Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

This Customer Is A Real Treat

| IL, USA | Crazy Requests, Pets & Animals

Customer: “Can you recommend a dog treat?”

Me: *grabbing a container of treats my dogs especially enjoy* “Well, these are good.”

Customer: “Have you tasted them?”

Your Scam Tactics Need An Upgrade

, | Miami, FL, USA | Crazy Requests, Health & Body, Liars & Scammers, Tourists/Travel

(I work at the counter to check in passengers and I get stupid people all the time but this one takes the cake.)

Me: “Welcome to [Airline]. How can I help?”

Passenger: “Yes, I like to check in to [Destination] and also I’d like to do an upgrade, I have a doctor’s note that says I have to fly in first or business class.”

(I smile and laugh a little because I thought he was joking around but I see how serious he is and doesn’t find my laughing amusing.)

Passenger: “I don’t know what’s so funny; I have doctor’s note, so be more professional and do your job.”

Me: *after hearing that I put on a serious face and then reply* “Okay, sir, I have an upgrade available for $389. How would you like to purchase that?”

Passenger: “Don’t you understand that I have a doctor’s note?”

Me: *still with a serious face* “Well, sir, is your insurance going to cover this upgrade?”

Passenger: *with a confused face* “No, my, insurance doesn’t cover that.”

Me: “Well then, sir, you are going to have to do it like the rest of the country and pay out of your pocket.”

The Site Of A Grave Error

| Phoenix, AZ, USA | Crazy Requests

(I work for a university tech support. I only troubleshoot things involved with our site. I get calls all the time about people complaining that their Internet is not working. This customer in particular is very stubborn about me fixing their Internet. She tells me that she can’t get our website to load up, and that she gets a ‘page cannot be found’ error.)

Me: “Okay, ma’am I’d be glad to help. Can you try going to Google for me.”

Customer: “Okay… I get the same error.”

Me: “Okay, that means your Internet has gone down on your computer or from your Internet service provider.”

Customer: “But the Internet on my phone works just fine! I just need your site to load up for me, so fix it!”

Me: “Well, ma’am, I can’t fix your computer for you because that goes outside our scope of support. You will need to contact either your computer manufacturer, who can then tell you what option to look for to get your Internet back up, or call your ISP who can do the same thing.”

Customer: “But it is just your site I need; why can’t you fix your own site? Every time I call you guys you send me somewhere else and never do your jobs!”

Me: “Ma’am, my job is to troubleshoot our site when something is not working properly. Even though our site is not working on your end, every other site that you go to is also not working. Are you going to call every website you are trying to get to and have them tell you the same thing I am?”

Customer: “If I need their site working I will call them. Now, fix this.”

Me: “As I have told you, I can’t fix this. What you are asking is essentially like going to Wal-Mart and complaining that the electricity at K-mart is out. They are not going to be able to do anything to get that fixed. If you don’t have any other questions I am going to disconnect this call.”

Customer: “Get me your manager!”

Me: “I’d be happy to if there was one available. They are in meetings. Besides, they will say the same thing I’m telling you and you will have your day wasted to hear the same thing again. Call your ISP or computer manufacturer and I promise you will get this fixed.” *click*

It’s Going To Be One Of Those Months

| Cornwall, England, UK | Crazy Requests, Health & Body, Money

(I work in a dispensary (basically a pharmacy) and we’re only allowed to give out one month’s supply of medication at any given time. This isn’t by our choice; it’s a standard set by the board. One patient comes in to get her medication. I go and get her prescription and she pays when this happens:)

Patient: “Excuse me, this is only a month’s supply. The doctor told me I was on a three month course.”

Me: “Yes, that’s right. We’re only allowed to give out a month’s worth of medication at a time.”

Patient: “But the doctor told me I was on this for three months.”

(At this point, one of the older dispensers behind me chimes in.)

Colleague: “It’s a three month course, meaning that you’re on that medication for three months, but we can only give out one month at a time.”

Patient: “Can I speak to the doctor about this?”

Colleague: “You could but this isn’t a standard set by us. It’s a nation-wide standard.”

Patient: “So I have to come in once a month and pay?!”

Colleague: “Yes.”

Patient: “This is extortion! I would like a complaint form!”

(After about another five minutes of this back and forth, the patient finally went on her way. Do you know what our ‘extortionate’ price is for keeping people alive? £8.05.)

Doesn’t Understand The ‘Custom’ Part Of Customer, Part 11

| London, England, UK | At The Checkout, Crazy Requests

(A customer comes into my shop and wants to exchange a dog harness for a bigger size. Not usually a problem. She takes out the item; it’s not one of ours.)

Me: “Ma’am, that doesn’t appear to be something we stock here. Do you have the receipt?”

Customer: “Oh, I didn’t get it here. I got it off of Amazon. Can’t I just exchange it for a bigger size?”

Me: “I’m afraid not, ma’am. We don’t accept stock from other shops. You can’t return it here.”

Customer: “Why not? Surely you can sell it on?”

(I then had to explain that we don’t work on a bartering system. I ended up selling her something else. Bonus: she came back four months later and tried to return two dog harnesses, still not from my shop, for a more expensive dog harness than she’d bought previously.)

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 10
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 9
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 8

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