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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

No Money, More Problems

| Mississauga, ON, Canada | Bad Behavior, Crazy Requests, Money

(I work at the call center for a small company that does promotional gift cards in the US. Recently, one of our cards has gone on the fritz, and the money was removed from a good number of the cards, and put back into the company’s account. Because of this, my manager has been working tirelessly to load each of the cards manually.)

Me: “[Company], how may I help you?”

Customer: “My card is not working!”

Me: “I’m very sorry to hear that, ma’am. May I have the card number so I can take a look at it?”

(She angrily gives me the number, and I can tell just by the set of digits used that it’s one of the affected cards.)

Me: “Unfortunately, ma’am, due to a malfunction in our system, the funds are temporarily unavailable. If you provide us with your name and number, we’ll be happy to call you back as soon as the card is working again.”

Customer: “I’m not giving you my name! And I’m definitely not giving you my phone number! Can’t you just fix it now?!”

Me: “Unfortunately, ma’am, I’m not authorized to work with card balances, but I’d be happy to transfer you to my manager so that we can get things straightened out.”

Customer: “NO! I DON’T WANT TO TALK TO YOUR MANAGER! JUST FIX IT!”

(She continues to harass me for approximately 15-20 minutes; meanwhile, a crowd has begun to gather around my cubicle. Finally, my manager comes to my rescue, and just nods to me to signal that it was okay to transfer her without her permission.)

Me: “Ma’am, my manager would like to speak with you. I’m transferring you now.”

Customer: “I TOLD YOU I-”

(I transfer her over quickly, and my manager wastes no time answering. Knowing what kind of customer she is dealing with, she answers firmly, and from where I’m sitting in my cubicle I can hear the customer go quiet. I take the next call, somewhat frazzled, and fortunately the person is much more gracious about the trouble they are experiencing. Halfway through the second call, my manager comes to my cubicle again, looking like she’s about ready to quit.)

Manager: “The nerve of that woman. Do you know what she asked me as soon as I fixed it? ‘What am I supposed to do with all this money?'”

These Donuts Are A Little On The Insecty-Side

| VA, USA | Crazy Requests, Food & Drink, Health & Body

(My coworker and I work in the bakery section of a well known retail chain. During certain times of the year fruit flies are a problem in our department. It is store policy for the bakery to remove the self-serve donuts from the case if the fruit flies are too numerous. This exchange happens to my co-worker while I’m on break.)

Customer: *indignant* “There’s a whole bunch of fruit flies in here.”

Coworker: *checks the case* “You’re right. Sorry about that, sir.” *leaves to get cart to load trays on. comes back. starts loading trays*

Customer: “What are you doing?”

Coworker: “Getting rid of the donuts. We’re supposed to pull the donuts when there’s too many fruit flies.”

Customer: “Can’t you spray some poison in there or something? I really want one!”

Common Sense Takes A Holiday

| FL, USA | Bizarre, Crazy Requests, Health & Body, Holidays

Me: “Good afternoon, [Bank]; how may I direct your call?”

Elderly Customer: “So today is not a holiday?”

Me: “No, ma’am, we are open.”

Elderly Customer: “Well, I tried to call my doctor’s office and they aren’t answering. Are you sure it’s not a holiday?”

Me:“Yes, ma’am, I am positive that it is not a holiday.”

Elderly Customer: “I was wondering why you would be answering the phone if it was a holiday.”

Me: “Ma’am, I can assure you today is not a holiday.”

Elderly Customer: “Is Monday a holiday?”

Me: “No, ma’am, there are no bank holidays at all this month.”

Elderly Customer: “…”

Me: “Is there anything else I can help you with, ma’am?”

Elderly Customer: “Why won’t my doctor answer the phone?”

His Behavior Defies Explanation

| The Netherlands | Bad Behavior, Crazy Requests, Food & Drink

(My family is eating dinner in a local Greek restaurant. While we’re eating, we see a man come in along with two women. The man seems to speak an odd blend of Dutch and English. They’re quickly seated, and are served drinks and a complementary basket of bread and garlic butter. Moments afterwards, the man calls over the serving girl.)

Man:” Your boss! Go get him!”

(Despite her surprise at the sudden demand she brings over the owner of the restaurant. The man picks up a piece of bread as if it’s the most disgusting thing he has ever handled, and holds it up towards the owner.)

Man: “This is terrible service! This bread, it is dry, and it is cold!”

Owner: “I’m sorry that it seems to be dry, sir, and we had not realize you wanted it to be warm. I will ask the kitchen for a new basket of bread and have them heat it up for you.”

Man: “This is ridiculous! I must have warm bread. Why is it not warm?”

Owner: “Once again, our apologies, sir. We don’t normally serve our bread warm; however, as I said, we can certainly heat some up for you. ”

Man: “No! I want to know how you can think to serve cold bread! I must have warm bread! I am an American; we always have warm bread! I must have warm bread!”

Owner: “Here it is customary to serve it cold, sir, but once again, I can have some heated up for you. ”

Man:” NO! I want you to explain to me how you dare to serve cold bread! How dare you do this to your customers?!”

(At this point the owner is clearly fed up with the man but he stays calm throughout.)

Owner: “It is simply what we serve here, sir.”

Man: “No! I must have an explanation! You must explain to me how you think you can get away with this! Explain to me why think you can serve cold bread!”

(The man kept demanding an explanation, volume rising all the while, until the owner was forced to ask them to leave. When the topic of the bill came up, the women suddenly started claiming they hated the beers they were served. They were eventually given their drinks for free, just to stop them from starting another scene…)

Wild And Unruly

| Sydney, NSW, Australia | Crazy Requests, Pets & Animals, Tourists/Travel

(I work at a company that owns a whale watching business. Whale watching season is generally between May and November every year, when the whales pass the Sydney coastline going up to Queensland to give birth and then when they go back down to Antarctica. Sometimes (very rarely) one or two whales decide to make a pit-stop in Sydney Harbour before continuing on their way.)

Me: *phone rings* “Good afternoon, [Company].”

Customer: “What time do the whales come into the Harbour?”

Me: “I’m sorry?”

Customer: “What time do the whales come into the Harbour?”

Me: “I do apologise but I can’t tell you what time the whales will be in the Harbour. However, if you would like to join one of our whale watching cruises—”

Customer: “What do you mean you can’t tell me what time they’ll be in the Harbour? There was one in there yesterday!”

Me: “Yes, I know. It was very exciting. However, that whale has moved on now and I can’t guarantee when the next one will come into the Harbour.”

Customer: “Aren’t you a whale watching company?”

Me: “Yes, we operate three kinds of tours—”

Customer: “So why can’t you tell me what time the whales will be in the f***ing Harbour?!”

Me: “I’m sorry, but whales are wild animals and we can’t control—”

Customer: “What do you mean they’re ‘wild animals’?!”

Me: “…They live in the wild. They are wild animals. We are an Eco-tour that watches whales in their natural habitat… in the wild…”

Customer: “This is bull-s***. I knew we should have gone to Sea World!” *click*

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