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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Pet Hate

| AZ, USA | Crazy Requests, Pets & Animals

(I work in a local branch of a pet supply store, and one day at the end of my shift a women comes in, and slams her purse down on the counter.)

Customer: “You don’t have [Product]! This is unacceptable!”

Coworker: “I’m sorry, ma’am. Unfortunately that’s due to the supplier and—”

Customer: “If they die I’m blaming you!”

Coworker: “You would certainly be able to find some at [Other Pet Store, not too far away].”

Customer: “I don’t want to go to f****** [Other Pet Store]! I’m going to sue you!” *throws her empty container at my coworker, then storms out*

Coworker: “Well. First customer of the day. It’s gonna be a good one…”

Me: “Here, have some candy.”

A Stitch In Time

| Trondheim, Norway | Crazy Requests, Pets & Animals, Time

(I`m a veterinary nurse, and answering phones on a Tuesday.)

Me: ¨Hello, [Clinic].

Caller: ¨Hello, I have an appointment at four on Thursday to remove stitches on my dog, and I want to change it to tomorrow at the same time.¨

Me: “Sure, let me just check if we have an appointment available at four tomorrow.¨

(I check and see that we don’t have any available at four, but that we may squeeze him in with another appointment about 30 minutes later, if he insists.)

Me: “I’m sorry, but it seems we don’t have any available at that time.¨

Caller: ¨No, I have to do it tomorrow! The operation cost me 10000kr -” *about $1206* “- and I demand to get an appointment at four! I`m a doctor and this is unacceptable! I’m going out of town and I’m a doctor so I know this can’t wait!¨

Me: ¨I`m really sorry, but we don’t have any appointment available at that time. If you want, I can check with the vet if it’s okay to squeeze you in with another appointment about 30 minutes later.¨

Caller: ¨NO! I demand an appointment at four! I paid so much for this operation that i should get an appointment when it fits ME!”

Me: ¨As I said, I can check with the vet if it’s okay for her that we try to fit you in. Let me just put you on hold for a sec.¨

Caller: *Interrupts me as I’m about to ask the vet* ¨NO! I demand to get an appointment at four tomorrow, and I will be there at that time! Good bye!¨ *click*

(He shows up at four the next day, and after waiting for about five minutes, getting more and more annoyed for every minute passing, he then walks up to the reception, where I’m sitting.)

Customer/Caller: ¨Why is it taking so long! I had an appointment at four!”

Me: ¨No, you actually don’t. I tried telling you on the phone yesterday that we didn’t have an appointment available at four, but you insisted on coming anyway. I have notified the vet that you are here, but you will have to wait until she has a free moment between patients who actually have an appointment. Please take a seat over at the tables and wait.¨

(He walked over to the tables and sat there shooting angry looks at me until it was his turn. He ended up waiting for about 30 minutes. I was really tempted to tell him that since he is a doctor, he could just remove the stitches himself.)

Ditzy Ritzy

| Kansas City, KS, USA | Crazy Requests, Hotels & Lodging

(I work desk and audit at a chain hotel nearby a casino.)

Me: “[Hotel]! How may I be of service today?”

Caller: “Yes, I was wondering if you had shuttles to [Local Casino]?”

Me: “Yes, we offer free shuttle on weekends, 3 pm to 10:30 pm, to local areas.”

Caller: “Okay, I’d like to make a reservation.”

Me: “Great! What nights were you wanting?”

Caller: “[Nights].”

Me: “Okay, and what room type do you need? We have—”

Caller: “Just the cheapest room you have.”

Me: “Okay, our rate is $94.99.”

Caller: “Oh, your site it says [Other Amount.]”

Me: “Oh, are you certain you have the correct dates? Our rates fluctuate based on occupancy.”

Caller: “I know that! I stay at hotels all the time! Oh, it was on the wrong date. Now it says [Third Rate.]”

Me: “Is it possible that you are looking at the prepaid option? You can prepay that amount, but—”

Caller: “I know! I know! I stay at hotels ALL THE TIME. Jeez, isn’t that rate kind of high?”

(If you work or stay at hotels, you probably realize that this rate is not very high.)

Me: “We do offer certain discounts. Do you have [a few types of discounts], or anything similar?”

Caller: “Do you have a corporate discount?”

Me: “We offer discounts with different companies who often have guests stay with us, but not a discount for all companies. I’m sorry.”

Caller: “Do you have one with [Company]?”

Me: “I’m afraid we do not, sir.”

Caller: “What about a gambler’s discount?”

(I laugh a little because I think he’s joking. Tragically, he is not.)

Caller: “So, you don’t?”

Me: “No, I’m sorry we do not have a discount for gamblers.”

Caller: “This is ridiculous! I’ve stayed at the top hotels in the country and they were never this high! I really need to stay here, but your prices are outrageous!”

Me: “I’m terribly sorry, sir. We have a higher occupancy for those nights, so as you’re aware, the rate will inflate. We have a 4 pm cancellation policy on the day of arrival, so we could always make the reservation and you can cancel if you find something you’re happier with.”

Caller: “Yeah…”

(I made his reservation and told some of my coworkers about it the next time I saw them. It’s become a joke; how our Midwestern limited service hotel is more expensive than “the top hotels in the country!”)