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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

No X-Ray For Ex-Clients

| USA | Crazy Requests, Health & Body, Money

(I volunteer at a free clinic. We get a disturbing number of people who get angry and entitled. The clinic basically will provide whatever medical services that are both needed, and the clinic has the resources to provide. An x-ray machine was donated a few years back, and we used to have an x-ray tech that volunteered to run it. However, recently, our x-ray tech needed to quit volunteering because of her own professional, personal, and family obligations. We have to tell the patients that had x-ray appointments that we cannot do them. However, seeing our plight, a hospital system in the area has agreed to do the x-rays with a voucher from our clinic at an extremely reduced rate.)

Receptionist: “Hi, this is [Receptionist] at [Clinic.] We have you down for x-rays on [date]. Unfortunately our volunteer x-ray tech is no longer able to volunteer with us, and we’re going to need to cancel that appointment. However, [Hospital System] has agreed to do the x-ray for [price].”

Client: “I’d have to pay it?”

Receptionist: “I’m afraid so. But that is a very generous agreement on their part and it would be done at serious cost to them.”

Client: “I shouldn’t have to pay. So, I’ll just reschedule with you guys.”

Receptionist: “I’m sorry?”

Client: “What time can you guys do it instead?”

Receptionist: “I suppose I didn’t make myself clear. We are currently unable to do x-rays at all. We do not know when we will be able to do them again.”

Client: “Well, the doctor says I need this done, so you need to do them.”

Receptionist: “Again, we cannot. We do not currently have an x-ray tech on our volunteer rosters. We cannot operate the machine without an x-ray tech, as that would be a compromise of care that we are not willing to do for the purposes of cheap care.”

Client: “So what am I supposed to do?”

Receptionist: “Again, [hospital system] has agreed to pick up our x-ray imaging with a voucher system. I understand that you have a very limited income, but their offer is more than generous and we do appreciate what they’re doing.”

Client: “Well, I think you should pay.”

Receptionist: “We do not have the funds to pay for every person’s x-rays at cost. It’s not in our budget. However, if you honestly cannot pay, perhaps I can speak with our ‘Patient Access Professionals’ and see if they can work something out. But it really isn’t in our budget.” *the cost of this person’s x-ray is in the realm of $10*

Client: “You said I’d get free care. Give it to me. You owe me this.”

Receptionist: “We are a volunteer organization, and we exist because we believe that it is inhumane for people to not receive medical care. However, I do not owe you anything. I said that I would speak with PAP and see what they can do. However, we cannot afford to pay for the x-rays of each and every patient in this clinic. It is not in our budget, and we don’t have much discretionary spending in the budget. But I have spoken to people today who I am much more likely to go to bat for with getting their x-rays paid for. Heck, there have been people today that I’ve considered opening my own personal wallet for who have had more expensive procedures than you. But I am quickly losing compassion for you.”

A High Degree Of Craziness

| Los Angeles, CA, USA | Crazy Requests, Food & Drink

Me: “And here’s your latte, sir!”

Customer: “Is it extra hot?”

Me: “Yes, I made sure to steam the milk to an extra hot temperature.”

Customer: “Let me check.” *takes the temperature with a baby thermometer from his jacket pocket*

Customer: “This isn’t 200 degrees. I want to a refund.”

Me: “Well, okay… Could I make you another instead? We could make it 180 degrees but past that the milk will burn.”

Customer: “No. How hard can it be to make a latte extra hot? You just push a button! I want my money back.”

Me: “Well… let me get my manager.”

Customer: “Good.”

(He leaves with the latte for free. A few days later he comes back and the same thing happens. Now he comes in once a month even though his latte is never right.)

I Spat On Your Spatula

| NY, USA | Crazy Requests, Food & Drink

(I am a student employee working at the cafeteria of my community college that I attend. I am at our fusion station serving various forms of pasta. I keep a fairly clean operation and periodically change my cooking implements as well as clean my station. After dealing with one picky customer, I run through my cleaning routine save for one skillet and spatula I have only just begun using for the previous customer. A female student walks up to the station shortly after I finish cleaning the counters.)

Me: “Hi there, how are you doing today?”

Customer: “Good. What is this?”

(This alone amused me as it was obvious what I was serving but multiple others asked me this already today so I dismissed it.)

Me: “It is a pasta bar today. Would you like some?”

Customer: “Sure.”

(She proceeds to tell me her selections but suddenly stops short when I go to use the aforementioned tools.)

Me: “Is something wrong?”

Customer: “Would you please use a different pan? I don’t want you to make my food in an infected pan.”

(This annoys me slightly but not enough for her to see. I get a new skillet out and move her meal into it and grab the spatula.)

Customer: “Uh, I’m sorry but could you please use another spatula. I don’t want that one used in my food.”

(By this time the lunch rush has begun and other customers have started to line up behind her. I run to the back to get a new spatula, come back, and set it on the counter so I can light the burner.)

Me: “Okay, ma’am, is this what you want?

Customer: “Yes, that’ll be great…”

Me: “Is there still a problem, ma’am?”

Customer: “You know what I think I’m going to pass.”

Me: “Why?”

Customer: “You can’t put a clean spatula on the counter; it’ll get germs all over it. You need to have napkins or plates stacked together to put it on so it doesn’t get infected. I’m sorry but I can’t… have a nice day.”

(The customer speeds off without another word. I’m standing there with her food half made when another female student, who had witnessed most of this, approaches me laughing.)

Me: “Okay, can someone tell me what just happened?”

Customer #2: “It’s okay; don’t get frazzled. I know that girl. Sorry about that.”

Me: “Not a problem. What can I do for you today?”

Customer #2: “You know what? I’ll just have what she was going to have.”