icon_bizarresilly

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

icon_homeimprovement

Sadly The Laws Of Physics Are Rock Solid

| USA | Crazy Requests, Home Improvement

(My company sells materials for landscaping, patios, etc. We just sell the material; we don’t install it.)

Me: *answering phone* “[Business].”

Customer: “Hi, I need to get a small dump truck of river rock delivered to [Address].”

Me: “Absolutely. It will be [amount] and we can get it delivered this afternoon, if that works for you?”

Customer: “Okay. Will he be able to get in the backyard?”

Me: “As long as there are no fences or trees in the way he should be able to, but he’ll have to look at it when he gets there.”

Customer: “My gate is four feet wide. That’s enough, right?”

Me: “No, sir, he usually needs gates to be eight-ten feet wide depending on the area. If that’s the only way to get to your backyard, unfortunately he will have to dump your rock in the front yard.”

Customer: “Okay, well, he’ll just need to wheelbarrow it into the backyard for me, then.”

(Keep in mind, we just sell and deliver. We’re not landscapers, and this customer apparently thinks the driver moving 16,000 pounds of rock with a wheelbarrow is included in his delivery charge. I pause for the laugh at his own joke I expect, but it does not come.)

Me:“No, sir. He will not be able to move anything with a wheelbarrow. We just deliver the material with the truck and get as close as we can to where you want it.”

(The customer then repeatedly demanded to know why we can’t fit the truck into his backyard, despite my explanation that the truck itself is wider than 4 feet. A landscaping company later picked it up for him.)

icon_crazyrequests

Don’t Bank On Their Cooperation

| UK | Crazy Requests, Money

(I work in a call centre that offers customer support for a ticket company. This call comes in a couple of hours into my shift.)

Me: “Hi, you’ve reached [Company]. How can I help?”

Customer: “Well, first of all, I was trying to book tickets online yesterday and it’s not letting me. Second of all, I think it’s absolutely outrageous that you do not have a customer service line.”

(This statement throws me off a bit and we have a few seconds of silence.)

Me: “Okay, but… you are speaking to our customer services now?”

Customer: “Well, yes, NOW. But my issue occurred 24 hours ago. I think this is absolutely ridiculous.”

Me: “I’m sorry about that; however, we are open every day from 9 to 6 so we were in fact available for you to call yesterday on this number. This is the number to call if you need support.”

Customer: “So, if I need help I call this number?”

Me: “Yes.”

Customer: “Are you the customer services?”

Me: “Yes.”

Customer: “Then why can’t I book tickets?”

(I look up his purchase attempt records and can see the customer’s transactions were refused by his bank.)

Me: “Okay, I can see here that it is your bank that is refusing the payments. It could be because they need you to verify that you want to make these online transactions.”

Customer: “So, what do I need to do?”

Me: “You need to contact your bank and verify with them what is going on.”

Customer: “How do I do that?”

Me: “Well, you could use your Internet banking or give them a call.”

Customer: “But it takes ages to get through to them! I can’t believe it’s become this complicated to just book some tickets. Do I really have to go through all this trouble?!”

Me: “Well, I can’t see why your bank is denying these payments so you will need to speak them.”

Customer: “You know what? Forget it. It’s not worth it. I can’t believe how difficult you’re making this. Bye.” *click*

(I was left stunned at the sheer stupidity of someone who not only calls customer services to complain that there is no way to contact customer services, but also blames his credit card refusal on a company who would be more than happy to take his money.)

icon_salescoupons

Very Express-ive

| OH, USA | At The Checkout, Crazy Requests

(I work at a gas station with the word ‘Express’ in its name. It’s a slow day when a middle-aged man comes up to my register.)

Man: “Hi, I can use this here right?”

(He hands me a gift card that is clearly labeled from a competitor company.)

Me: “Err, no, this is [Store] Express. That card is only good at [Competitor].”

Man: “But look here, it says ‘Express.’ So, I can use it right?”

(He points to the clearly marked “usable at [Competitor] Express” logo.)

Me: “Nope, this is still [Store] Express. Not [Competitor] Express. Sorry, I can’t accept the card.”

Man: Well, F*** YOU, THEN!”

icon_crazyrequests

Trash-Talking Hits The Bottom Of The Barrel

, | Malden, MA, USA | Crazy Requests, Popular

(I work in a city where the people have to buy city trash-bags that are expensive. We had to get rid of our trash barrel from outside the store because people started throwing away their home trash in it.)

Customer: *walking in with bag full of trash* “Do you have a barrel so I can throw away my trash?”

Me: “I’m sorry, but we had to get rid of it.”

Customer: “Well, why?”

Me: “Because people started to bring their home trash to our store and leave it around our barrel because they didn’t want to buy city bags.”

Customer: “Well, that’s stupid. Where am I supposed to throw away my trash?”

Me: “At home with your city bags?”

icon_ruderisque

Send Him A Copy Of ‘The Scarlet Letter’

| Pleasant Hill, CA, USA | Crazy Requests, Popular, Rude & Risque

(I work at a bookstore, and there’s a hotel just down the road. I’m standing at the info desk. My manager happens to be standing next to me during this call, helping another customer.)

Me: “Thank you for calling [Bookstore]. This is [My Name]. How can I help you?”

Customer: “Hey, I need you to call this number and send them to my room.”

(I’m confused, and think that maybe he has the wrong number.)

Me: “Uh, sir, this is a bookstore. Is there a book in particular that you’re looking for?”

Customer: “No, I want you to call [obviously not a legal name], and send them to room [number] at the [Hotel].”

Me: *face-palm* “Sir, I refuse to do that.”

Customer: *voice rising* “What kind of customer service is this?! Look, just make the call so that the number isn’t affiliated with me at all. It will take a minute, tops.”

Me: “No, sir, we don’t do that for our customers, let alone people who don’t shop with us.”

(The manager gives me a stern glance at my tone.)

Customer: “Then put someone on the phone who will!”

Me: “Sir, I will not call a prostitute to your room!”

(My manager jumps and both he and the customer stare at me.)

Me: “Nor will anyone else here, sir. Do not call this number again!”

(I hang up on him.)

Manager: “Normally I’d write you up for talking to someone like that but…” *shakes his head* “What’s the hotel and room number?”

(I give it to him. He then shares the information over the walkie-talkies to the rest of the evening crew and tells them that under no circumstances are we to do anything requested from that location.)

Page 73/351First...7172737475...Last