Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!


In A Late-Night Pickle

, | USA | Crazy Requests, Food & Drink, Time

(The restaurant I work at used to be open 24 hours but now we close at 1 am. This has been going on for 5 or 6 months now. All the signs around the building have been changed to reflect this. The outside lights are off and the only employees are myself doing paperwork and the person getting the place ready for the morning shift. I get a call at 1:50 am.)

Me: “[Restaurant].”

Caller: “I’m at the drive-thru but no one is taking my order.”

Me: “I’m sorry, but we are closed right now.”

Caller: “But you’re supposed to be open right now. Google says you are 24 hours.”

Me: “We have not been 24 hours for a few months now.”

Caller: “But you’re still here.”

Me: “Everything has been put a way for the night and I’m just here to finish up for the day.”

Caller: “Can I just have some pickles?”


You Won’t Believe This Story

| Toronto, ON, Canada | Books & Reading, Crazy Requests

(It is the early 1990s, before online shopping has become the norm. The customer appears to be a student, maybe in her early twenties. She’s standing at the information desk at the front of what’s literally one of the world’s largest bookstores: 100,000 titles and counting.

Customer: “Uh, hi… I’m looking for a book?”

Me: *grinning appreciatively at what I think MUST be a little joke* “Great! What did you have in mind?”

Customer: “Uh… I dunno… Just something to read.”

Me: *notices she’s not smiling* “Oh, okay. So what subject were you thinking of?”

Customer: *shrugs, turns to boyfriend, who mutters something unintelligible, turns back* “Well, you know, a good story. You know, like my grandma reads.”

Me: *noticing a line forming behind her* “Right-oh! Fiction! So, let’s see…” *all while anxiously scanning her face for a reaction* “These are our bestsellers over here…” *blank face* “We have romance, horror, sci-fi, comedy…” *blank face* “…uh, Canadiana, historical…” *even blanker face*

Customer: “I dunno, just a good story. I’m going on a trip and I need something to read.” *starting to look really annoyed* “Can’t you just recommend something?”

Me: *gushing a little with relief* “Not from here, but I know who can.” *picks up pager* Fiction staff to the front desk, please…”

(Later I ask the poor Fiction staffer who rescued me how it went.)

Fiction Staffer: “I dunno. Every book I showed her, she just shook her head and said she wanted a ‘good’ story…”


Attack Of The Customers

| IL, USA | Crazy Requests

(Things customers have said to me today that I thought were jokes… and weren’t:)

Customer #1: “What’s this sale you have going on?” *I explain it* “Oh, but that’s not the stuff I came in for. Can you change it?”

Customer #2: “Last month this was on sale. I want that price.”

Customer #3: “I want a yellow marker.” *I ask for clarification because we have at least 20 types of markers for all different mediums* “I said yellow. That kind. Kids… can’t listen for three seconds…”

Customer #4: “Hmm… I don’t like that price. You need to change it for me. I prefer around [smaller amount].”

Customer #5: *after doing a price check* “You are really annoying me right now. I don’t like that price at all. This is so frustrating that you are telling me this.”

Customer #6: “It’s disgusting that you don’t sell groceries here. Why do you make me go to TWO stores each week?”


Coupon And On And On, Part 4

| TX, USA | At The Checkout, Crazy Requests

(It is a few days after our last sales have ended and new sales were added. We have to take down old sale tags and throw away paper ads with coupons in them and make way for the new ones. I’m opening, so I perform my usual duties and get the store ready for customers. I have just thrown away some old paper ads that were under my register because someone had forgotten to the other night. No biggie. I continue opening and finally get the sign on and prepare for the day. Within 10-15 minutes, a customer comes in. I politely greet her, but she ignores me and goes down an aisle. Eventually she comes to my register, ready to check out, and I’m about to complete it.)

Me: “All right, that will be $28.52, ma’am!”

Customer: “Hang on a sec.”

(I watch her walk over to our trash bin and dig out the old paper ads.)

Me: “Umm, what are you doing?”

Customer: “There’s coupons in here I can use.”

Me: “I’m afraid there isn’t. Those are expired, so their codes will not work in the system anymore.”

Customer: “That’s ridiculous.”

(I figured she was going to give up and come and pay for her purchases but I see her starting to tear out coupons from the paper ads. I take a deep breath, knowing what I’m about to have to deal with. She comes back to the register and puts the expired coupons on the counter. I try not to notice what she just did.)

Me: “All right, $28.52, please.”

Customer: *pushes the expired coupons towards me* “You forgot these!”

Me: “I’m sorry ma’am, they’re expired. There’s no way I can accept them. The computer will reject their codes.”

Customer: “You could’ve told me that ten minutes ago!” *storms out of the store, leaving behind her items*

Manager: *pops his head out of his office* “Uh… what just happened?”

Me: “It’s a Monday morning. That’s what happened. Only seven more hours to go…”

Coupon And On And On, Part 3
Coupon And On And On, Part 2
Coupon And On And On


The Gift Card That Keeps On Giving, Part 3

| USA | At The Checkout, Crazy Requests, Hotels & Lodging

Customer: *on phone* “Say, can we pay with a gift card?”

(I recall that people have paid with a gift card.)

Me: “As long as when I swipe it, it goes through.”

Customer: “Great!”

(Hours later…)

Customer: “Hi! Here’s my card!”

(I swipe it and it says declined.)

Me: “I’m sorry, but it was declined. You’ll have to pay it another way.”

Customer: “But you said that I could use it!”

Me: “If it goes through, I said.”

Customer: “Details, schmetails…”

The Gift Card That Keeps Giving, Part 2
The Gift Card That Keeps Giving

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