Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Can’t Vouch For You On Sundays

| England, UK | At The Checkout, Crazy Requests

(Please note I am a young worker, whilst the patron is an elderly lady with her daughter; both appear angry. It is a sunny Sunday afternoon.)

Customer: “Coffee, and this voucher.”

(Hands over a voucher for a free cup of coffee, not valid on Sundays, which is clearly stated on the back.)

Myself: “I’m awfully sorry, ma’am, but this voucher isn’t available on Sundays.”

Customer: “Well, then, you are breaking the law!”

Myself: *unsure how to respond* “I’m sorry?”

Customer: *points to dates that voucher is available, next to where it states not on Sundays* “YOU have put the dates here and YOU are breaking the law by not allowing it!”

Myself: “Sorry that you feel that way. Anything else for you?”

Customer: “This is illegal! BREAKING THE LAW!”

(The customer then proceeded through the transaction with a death-stare at me the whole time whilst I smiled back!)

Lunch’s Labours Lost

| CO, USA | Crazy Requests, Time

Lady: “I’m here to see [Coworker #1].”

Me: “[Coworker #1] is on her lunch, unfortunately. [Coworker #2] is here, though, and he’s pretty good with fish as well.”

Lady: “I’m here to see [Coworker #1]! She said she’d be here from 10-6 today!”

Me: “She is working that shift today. She’ll be back from lunch in about 20 or 25 minutes.”

Lady: “It’s always the same story with you people!”

(And then she stormed out. I haven’t figured out what part of taking a lunch is a story yet, but apparently we should all live at work.)

Polite Or Flight

| Ann Arbor, MI, USA | Bad Behavior, Crazy Requests, Movies & TV

(We are hosting a small film festival with another local movie theater and we reserve the credit card machine for the film festival movies only. This means that our regularly scheduled movies are cash only. Some customers are annoyed by this but this particular customer threw a hissy fit. This happens to my coworker who is probably one of the sweetest, most polite people I have ever met.)

Coworker: “Hello, ma’am, just to let you know, because of the film festival we are only accepting cash for the other films.”

Customer: “Are you f****** kidding me? What the f*** am I supposed to do?”

Coworker: “I’m sorry, but there is an ATM at the store down the street.”

Customer: “This is f****** ridiculous!” *storms out*

Coworker: “Have a nice day!”

(The customer comes back five minutes later.)

Customer: “HOW DARE YOU?! WHAT THE F*** GOOD DOES IT DO ME OR DO YOU TO TELL ME TO HAVE A NICE DAY WHEN I’M CLEARLY UPSET?!”

Coworker: “Okay, theater two! Enjoy the show!”

Customer: *storms off towards the theater*

Sea-Gullible

| England, UK | Crazy Requests, Hotels & Lodging, Pets & Animals

(We are a hotel right on the sea front.)

Guest: “I would like to move rooms, please.”

Colleague: “Is there anything I can help with?”

Guest: “I would like to move down the hotel as the seagulls are keeping me awake.”

Colleague: “I’m really sorry; we don’t have any available rooms. We are by the sea; there are going to be seagulls everywhere.”

Guest: “Oh. Is there anything that you can do to make them quiet though the night?”

Your Business Model Is Rent Out Of Shape

| SD, USA | Books & Reading, Crazy Requests, Money, Movies & TV

(I work at a public library at the circulation desk. One day a young man approaches the desk.)

Patron: “How much is it to rent a book?”

Me: “If you have a library card, it is free. If you live outside the county, you pay for the card but borrowing items is always free.”

(The patron then wandered over to the audio books before returning to the desk.)

Patron: “How much to rent books on CD?”

Me: “They are free to borrow, sir.”

(He shakes his head and goes to the DVD section. Again he returns to the desk.)

Patron: “How many DVDs can I take and what does it cost?”

Me: “You may borrow five at a time and there is no cost unless they are returned late.”

(The patron looks confused.)

Patron: “I just don’t get why you do this if there’s no money in it for you. Well, good luck with that!”

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