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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Don’t Sell Yourself Short On Independence Day

| MA, USA | Crazy Requests

(I’m part of a store ops team for a very well-known store. The company makes the decisions and rules, and I follow them. A customer has just approached me.)

Customer: “Can I ask you a question?”

Me: “Sure!”

Customer: “Where do you get off advertising summer chairs and beach towels and stuff when you barely have any in the store?”

Me: “Uh… well, we’ve sold out of a lot of our summer stuff already.”

Customer: “I understand that part but it’s not even the 4th of July and you’re already getting rid of the summer stuff…”

(She walked away mid-sentence, angry and presumably still talking but not anywhere near me. Also, it was two days before the 4th of July and these products were on sale for months already.)

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Saying Freeze And Thank You

| USA | Crazy Requests, Money

(A customer walks up to my window.)

Me: “Hello! What can I help you with today?”

Customer: “Yes, one of your customers just gave me this check, and I want to be sure it will clear before I deposit it in my bank.”

(This is a fairly common request. We are allowed to either confirm or deny that a check will “clear” without giving out any other information about the check-writer’s account.)

Me: “Sure, I can help you with that.”

(I pull up the account and discover that it will clear easily.)

Me: “Yes, sir, it will clear.”

Customer: “Great. Now, I want you to put a freeze on the funds so it will still clear tomorrow. I’m not from here, so I won’t get to my bank until then.”

Me: “I’m sorry, sir, I can’t do that.”

Customer: “Why not?!”

Me: “Since you’re not an owner of the account, I can’t do that.”

Customer: “Well, I just don’t understand.”

Me: “Sir, is your name on the account?”

Customer: “No.”

Me: “Then I can’t take any direction from you on what to do with it.”

Customer: “I’m not asking to take money out of their account. I am asking you to put a freeze on the funds so that they will still be there tomorrow. How hard is that?”

Me: “So, just to get this straight, you would like me to put a freeze on funds on an account that your name is not on, and you have no ownership claims on whatsoever?”

Customer: “YES! Is that so hard to understand?”

Me: “I still can’t do that.”

Customer: “WHY NOT?!”

Me: “Because your name is not on the account. I cannot do anything to this account because your name is not on it. This account is not owned by you. Is there anything else I can help you with today?”

Customer: “FINE!” *stomps out*

Coworker: “Did he really think that was an okay thing to do?”

Me: “I wonder about the general public sometimes…”

(Not the first time I’ve gotten a request to “freeze” funds on someone’s account, but definitely the most belligerent reaction!)

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Coming Around To Not Coming Back

| Cheshire, England, UK | At The Checkout, Crazy Requests, Popular

(I am on the opening shift, which means I’m on my own on the tills for at least an hour. A woman approaches me.)

Woman: “Excuse me, can you tell me where [Product] is?”

Me: “If you go down the aisle on the far left and then take the first on your left, it should be on a shelf down there.”

Woman: “Can’t you take me?”

Me: “I’m sorry, I can’t. I have to stay on the tills.”

Woman: “Well, that’s no good!”

Me: “I could call a member of floor staff to take you there?”

Woman: “Don’t bother. I’m not coming back here again. The customer service is terrible.”

(She leaves in a huff, and another customer who was waiting just raises her eyebrows.)

Customer: “I bet you’re heartbroken that she’s not coming back, aren’t you?”

(I laughed.)