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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Wild And Unruly

| Sydney, NSW, Australia | Crazy Requests, Pets & Animals, Tourists/Travel

(I work at a company that owns a whale watching business. Whale watching season is generally between May and November every year, when the whales pass the Sydney coastline going up to Queensland to give birth and then when they go back down to Antarctica. Sometimes (very rarely) one or two whales decide to make a pit-stop in Sydney Harbour before continuing on their way.)

Me: *phone rings* “Good afternoon, [Company].”

Customer: “What time do the whales come into the Harbour?”

Me: “I’m sorry?”

Customer: “What time do the whales come into the Harbour?”

Me: “I do apologise but I can’t tell you what time the whales will be in the Harbour. However, if you would like to join one of our whale watching cruises—”

Customer: “What do you mean you can’t tell me what time they’ll be in the Harbour? There was one in there yesterday!”

Me: “Yes, I know. It was very exciting. However, that whale has moved on now and I can’t guarantee when the next one will come into the Harbour.”

Customer: “Aren’t you a whale watching company?”

Me: “Yes, we operate three kinds of tours—”

Customer: “So why can’t you tell me what time the whales will be in the f***ing Harbour?!”

Me: “I’m sorry, but whales are wild animals and we can’t control—”

Customer: “What do you mean they’re ‘wild animals’?!”

Me: “…They live in the wild. They are wild animals. We are an Eco-tour that watches whales in their natural habitat… in the wild…”

Customer: “This is bull-s***. I knew we should have gone to Sea World!” *click*

Trying To Charge Of Taking A Charge

| Leicestershire, England, UK | At The Checkout, Crazy Requests, Money

(Recently, a minimum 5p charge for plastic bags has been rolled out across the country. A rumour that it’s illegal to charge for bags because they have stores’ logos on them (and therefore advertise the store) has been making the rounds.)

Me: “Do you need a bag?”

Customer: “I’m fine, mate. I’ll just carry them.”

(After I ring him up and pile his purchases on the counter in front of him he points to a plastic bag I have ready on the counter.)

Customer: “It has the [Store] logo on it. That means it’s illegal to charge!”

Me: “By that logic, wouldn’t it be illegal for Apple to charge for any of their products?”

Having A Rent Vent

| MI, USA | Crazy Requests, Movies & TV

(A new release has just come out that is very popular and everyone wants it. At this point in my shift, there are no more copies in the store and there haven’t been for at least two hours.)

Customer: “Do you have [New Movie] on DVD?”

Me: “We are all out right now, I’m sorry. Everyone has been excited to see it.”

Customer: “Well, don’t you have anymore in the back?”

Me: “No. As I said, they’ve all been rented already.”

Customer: “Well, you should have saved one for me.”

(I have never seen this customer before.)

Me: “Did you call and have one held for you?”

(We don’t have any being held, but if she had one that was supposed to be held, I would offer her some free movies for the inconvenience.)

Customer: “No, but if you have any being held, I’ll take one of those.”

Me: “If you didn’t call, I can’t give you someone else’s copy that did call.”

Customer: “Why not? I’m here now and want to watch it tonight.”

Me: “Ma’am, we don’t have any being held, and I wouldn’t give you someone else’s movie. Is there anything else I can check out for you today?”

Customer: “No. That’s what I came here for and I want one.”

Me: “Well, obviously you can wait and see if one gets returned, but seeing as it just came out today, I’m sure no one is going to bring it back until tomorrow.”

Customer: “Can’t you call someone and tell them to bring it back?”

Me: “No, ma’am. If you don’t have anything else that you need checked out, I do have a line of other people that want to get their movies and go home.”

Customer: “I don’t understand why you didn’t save me a copy!”