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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Maybe They Moved Because Of You

| USA | Crazy Requests, Geography

Caller: “Hi, I’m at your store location in [City] and it’s not here anymore!”

Me: “I’m sorry; they had to move from that location when their lease expired. The new address is [Very Close Neighboring City, no more than ten minutes away].”

Caller: *scoffs* “Well, what am I supposed to do, then?”

Me: “…I’m sorry; you’ll have to go to the new location. It’s not too far away—”

Caller: “Well, now you’re going to make me drive twenty miles just to get a book?”

Me: “I’m sorry for the inconvenience but there’s nothing I can do about the location.”

(The caller huffs in disgust for a few long moments, apparently too enraged to speak. Then just growls out a bunch of angry words about how inconvenienced she is.)

Me: “Again, I’m sorry, but that’s all I can tell you is the new address.” *getting frustrated now* “What else would you like me to do for you, ma’am?”

Caller: “Well, make it come back here! I’m going to miss the Black Friday sales now because of you!”

Outer Their Minds

| Australia | Crazy Requests, Family & Kids, Popular

(I work in a very popular retail clothing store that sells both men’s and women’s underwear and outerwear clothing. We are very famous for our good-quality underwear. For that reason we aren’t exactly the cheapest place but we always have special sales on, and they rotate every two weeks. The week before we had a successful 40% off sale on all women’s items, including underwear. This week, the 40% sale has ended and it’s changed to 30% off all men’s and women’s outerwear. We have signs everywhere that say this. A family consisting of a grandmother, mother, and teenage daughter have come in, and I’ve just finished fitting the daughter looking for her first true bra.)

Me: “So, this size should be fine for you! And it’ll be good for your school uniform, too; the colour won’t show through your blouse.”

Mum: “Sounds great! You’ve got us sold. We’ll take two.”

Me: “Fantastic, let’s ring it up at the counter.”

(We go to the counter, and have a pleasant chat.)

Me: “Okay thanks guys, for the two bras it’s $64.00.”

Grandma: “Oh, no, dear. That can’t be right. They’re 40% off.”

Me: “Oh, I’m so sorry. That sale ended last week. Our new sale is 30% off all men’s and women’s outerwear.” *I point to the nearest sign, one of 40 around the relatively small store*

Grandma: “Oh, in that case then, sorry. But that still isn’t right. That means the bras are 30% off.”

Me: “Oh, sorry for the confusion, but the sale relates to outerwear only. Clothing. No underwear.”

Grandma: “Yes, so the bras are still 30% off.”

Me: *getting confused* “No, ma’am. I’m sorry, but in our store bras are classed as underwear and therefore aren’t included in the sale.”

Grandma: *suddenly goes from sweet little old lady to monster* “WELL, THEN! THAT’S DECEPTIVE ADVERTISING! I CAN’T BELIEVE YOU WOULD PUT SO MANY SIGNS UP SAYING YOU HAVE A SALE FOR CLOTHING AND THEN NOT FOLLOW THROUGH WITH IT! THE ONLY REASON WHY WE CAME TO THIS OVERPRICED PLACE IN THE FIRST PLACE WAS FOR THE SALE! YOU SHOULD TAKE THESE SIGNS DOWN. THAT—” *points to our rack of bras* “—IS CLOTHING! THEREFORE, YOU SHOULD PUT THEM IN THE SALE! SO DO IT!”

Mum: “You know my mum does have point…”

Me: *stunned and getting angry at being yelled at for these customers’ stupidity* “I’m sorry, ma’am, but as bras are underwear and therefore not classed as clothing and outerwear, I am not able to put it through on sale.”

Mum: “Can we speak to your manager about this?”

Me: “I’m sorry, but my manager is on her lunch break.”

Grandma: “Well, then, cancel everything. We’re not paying for overpriced junk through false advertising. C’mon, ladies, we’re going to [Competitor].”

(I’m shaking my head when my manager comes back from her lunch break and sees the disgruntled family leave the store.)

Manager: “What happened?”

(I explain the situation and she looks stunned, and then starts laughing.)

Manager: “What idiots. What do you do when you say when you’re going to go put clothes on? Just walk out in your knickers and bra?”

Me: “Well, that grandma must.”

Returner Burner

, | USA | At The Checkout, Crazy Requests, Popular

(A customer walks up with some essential oils.)

Customer: “I have to return this; it’s been tampered with. You shouldn’t put this back on the shelf.”

Me: “Okay, would you like to just return it or would you like to exchange it?”

Customer: “I would like to exchange it.”

Me: “No problem! Just grab what you need and I’ll swap them for you!”

Customer: “NO. You need to grab it for me! I’ve had a very long day and I’m too tired for this!”

Me: “…Uh.”

(I remember that my coworker is behind the wall that we sort our returns, so I could leave to go grab it but if she wasn’t there then I wouldn’t have been able to.)

Me: “Sure…” *to coworker* “Hey [Coworker], I have to go grab something for a customer. I’ll be back in a second.”

(I run to go grab it and I’m quite perplexed by his attitude with me. Fortunately, one of my coworkers in that department helps me find it so I get back right away. I process his exchange.)

Customer: “Now, you better not put that one back on the shelf!”

Me: “Yep, and I double-checked to make sure that one wasn’t tampered with for you.”

Customer: “Thank you!” *leaves*

(One of my coworkers comes up to me.)

Coworker: “You should have just pretended like I wasn’t there. That’s what I would have done.”

Me: “I guess; I just didn’t want to make it more troublesome than he was making it out to be.”

Coworker: “I would have made it so awful for them. When people treat me like that, I purposely will make sure that the return will take much longer than it usually does. Such as, restarting the transaction over a few times.”

Me: “…I think, I’d rather just get them out of here as fast as possible so I don’t have to deal with them any longer.”

Coworker: “I’d rather stare them down and make them uncomfortable. I even do an overly happy/obnoxious voice just to make them mad.”