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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Groomed To Be An A**-Hole

| USA | Crazy Requests

(We happen to work at a store extremely close to a high school which recently experienced a tragic shooting. Traffic builds up as parents are frantically trying to retrieve their children and belongings from the school. Police restrict access for safety reasons, causing spillover to multiple neighborhoods. This call comes within an hour of the event.)

Manager: “Hello, thank you for calling [Pet Store]. How may I help you?”

Customer: “There’s traffic near the school.”

Manager: “We’ve heard there was a shooting there just an hour ago, sadly. A few students are injured, with at least one confirmed death. It’s likely to be congested there for a while…”

Customer: *huffing* “Well, am I going to be able to get to my grooming appointment?”

Manager: *speechless*

Yesterday, All My Combos Seemed So Far Away…

| ME, USA | At The Checkout, Crazy Requests, Money

(It is my second day: An old customer comes in and rattles off a long combo order. Still getting used to the registers, I hit a wrong key, which causes the price to register without the combo discount.)

Me: “Okay, your total is [amount].”

Old Customer: “NO, it is NOT! It should be [different amount]. You did the same thing to me last week!”

Me: “…I just started yesterday, sir.”

Has Some Hang-Ups About Your Answer

, | Sacramento, CA, USA | Crazy Requests

(A customer calls my print shop to ask about pricing on self-inking stamps. I speak with her briefly, and then she accidentally hangs up on me. She had been nothing but friendly and polite while on the phone with me. While waiting for her to call back, other customers enter the print center, so I begin to help them. The phone rings, and a coworker answers. My coworker and the stamp customer have the following exchange.)

Coworker: “Ma’am? I’m sorry about the wait. The lady that was helping you earlier is with a customer. I could give you the stamp pricing and information if you want?”

Customer: *angry* “What?! Can’t you find that girl I was talking to?!”

Coworker: “She’s currently helping another customer. I can place you back on hold if you’d rather wait for her.”

Customer: “NO! What if my phone hangs up again?!  You put that girl on the phone RIGHT NOW!”

Coworker: “Ma’am, she’s helping other people. If you just wanted some information on stamps, I can give you the information you need.”

Customer: “This is outrageous! Your customer service is terrible! I can’t believe you’d make me wait when my phone might hang up again at any minute! Never mind! I’m going to [Other Store]!” *hangs up*

(The coworker and I exchange glances.)

Me: “It’s probably best that you didn’t tell her [Other Store] and ours are the same company.”