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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Your Overfriendly Neighborhood Grocery Store

| CA, USA | At The Checkout, Crazy Requests

(I am working as a cashier at the grocery store I work for. It is early in the day and not every busy. I have a regular customer come up to my register, who is always pleasant, and she, I, and the bagger are having a great conversation. I am at the time the fastest cashier at my store and the bagger is pretty quick as well. During this time I had several people go to different lines because there was no waiting and the regular had a larger order. All her items are bagged and ready to go as soon as the transaction is over. There is now another customer waiting in my line who seems impatient.)

Me: “Okay, you are all set for today! Have a great day!” *I turn to help the next customer* “Hi! How are you today?”

Customer: “You know, you shouldn’t talk so much!”

Me: “Excuse me?”

Customer: “That last person you had! You had other people waiting in your line that got fed up with you talking too much and had to go to other lines! You should not hold other people up just because you talk too much. It is rude.”

Me: “I am sorry, ma’am, if I made you wait too long. It was not my intention.”

Customer: “Well, next time don’t talk too much!”

(She leaves, and I turn to my bagger with a confused look, which the bagger shares.)

Bagger: “Did she just complain that we were being too friendly?”

Me: “Apparently. You know those other customers left because they could tell it was a large order and there were open lines.”

Bagger: “Well, at least working in a grocery store is never boring!”

(The best part was about a week later the regular customer came back through my line, and I had the same bagger again, and she overheard the whole thing. She told us we were wonderful, and that she was actually amazed by how quick we were!)

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That’s Just How I Egg-Roll

| GA, USA | Bad Behavior, Crazy Requests, Family & Kids, Popular

(My parents own two Chinese restaurants in succession beginning when I was born. Starting fifth grade, my parents allow me to help out by cleaning dishes, peeling veggies, and bringing food out. This particular event occurs during my seventh year. My mom is just beginning to train me on how to take orders from the phone. Because of this, the speaker on the phone was normally on, and we trained during the dead hours of three to four pm.)

Customer #1: “Hi, I’d like to place a pick-up order! I have a party that starts soon!”

Me: “Sure! May I have your first and last name, please?”

(Insert exchanges of information and orders of a lot of food. At this point, the order is finalized.)

Customer #1: “And I’d also like to add six free egg rolls to that order. I’m a close friend to the owner, and she does this all the time for me.”

(This was a red flag, since I knew who the close friends were thanks to my relationship with my mom. My mom nods for me to continue.)

Me: “I’m sorry, we don’t have that offer.”

Customer #1: “Listen, I can tell you’re new. The manager and I have known each other for a long time and she wouldn’t be happy to know you’re treating me like this.”

Me: “Um… I’m sorry, we don’t have that offer.”

Customer #1: “Excuse me; I can get you fired for treating me so rudely! You’re probably some stupid twerp in high school that finally got their first job after years of being a lazy b****. Let me speak to the manager!”

(My mom motions for me to give her the phone. The customer proceeds to say obscenities about me and how I threatened her while she was ordering. She proceeds to screech how shitty my parents were for raising a shitty, disrespectful kid. In the meanwhile, the waitress notified my dad and he’s standing at the desk listening in as well.)

Customer #1: “And you need to fire that little b****! Having horrible f****** teenagers like her will ruin your restaurant’s reputation!”

Mom: “That’s my daughter.”

(There was a moment of silence on the phone line, and then the lady hung the phone up. Since the order was for a party, she still came to pick up her food. My father, a 6’2”, beefy, Asian man with a large collection of cleavers, stood at the door staring her down the whole time. She never came back.)

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Dealing With An Emotional Rollercoaster

| Keansburg, NJ, USA | Bad Behavior, Crazy Requests, Popular

(I’m the ticket booth operator. We offer Unlimited Ride wristbands that can be used for the full day. The park opens at 10 AM, with larger rides starting at 12. The park suffered from a power outage about a half hour before, so about four rides are not working at the moment.)

Me: “Hi! How can I help you?”

Customer: “I would like a full refund for these wristbands. Your website said that all of the rides were open and none of them are! There is no one running these rides!”

Me: “Ma’am, we just opened, and I would have to call a manager to make a refund. The ride operators are not going to run empty rides. If you wait at the entrance of the ride you want, someone will be with you momentarily.”

Customer: “But the website said all of the rides would be running!”

Me: “Yes, all working rides will be running at 12 today. It says that on the website and brochure.”

Customer: “This is an outrage! I am going to expose this scandal!” *takes out phone and start filming all of the empty rides, while getting the ride operator’s faces in the shot*” This is going to go viral on Facebook and YouTube! No one will ever come here again!”

(At this point my manager walks up to her.)

Manager: “Is there a problem here?”

Customer: “Yes! I purchased these wristbands to use for all of the rides, just like your website said, and nothing is open here!”

Manager: “I’m sorry to hear that. Have you waited at the entrance of the ride you wanted so that the operator knows that you want to go on that ride?”

(The three ride operators are now standing around the ticket booth to see what is going to happen with this unruly customer.)

Customer: “No, they should just know to run the ride for us! I just want a refund for these wristbands!”

Manager: “Okay, let me handle that for you.”

(She gives the refund to the customer, and cuts off the wristbands from her and her daughter’s wrists, who is crying her eyes out, begging to stay while telling her mom that she is okay with not going on some of the rides. The mother just drags her out of the park.)

Manager: *telling the woman as she leaves* “Just so you know, my [Family Member] is a lawyer, and it’s illegal for you to post those videos with our employee’s faces in them.” *turning to me* “You handled that very well. Good job.”

(A few weeks later we had the busiest day of the summer. So much for no one showing up ever again…)

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Don’t Sell Yourself Short On Independence Day

| MA, USA | Crazy Requests

(I’m part of a store ops team for a very well-known store. The company makes the decisions and rules, and I follow them. A customer has just approached me.)

Customer: “Can I ask you a question?”

Me: “Sure!”

Customer: “Where do you get off advertising summer chairs and beach towels and stuff when you barely have any in the store?”

Me: “Uh… well, we’ve sold out of a lot of our summer stuff already.”

Customer: “I understand that part but it’s not even the 4th of July and you’re already getting rid of the summer stuff…”

(She walked away mid-sentence, angry and presumably still talking but not anywhere near me. Also, it was two days before the 4th of July and these products were on sale for months already.)

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Saying Freeze And Thank You

| USA | Crazy Requests, Money

(A customer walks up to my window.)

Me: “Hello! What can I help you with today?”

Customer: “Yes, one of your customers just gave me this check, and I want to be sure it will clear before I deposit it in my bank.”

(This is a fairly common request. We are allowed to either confirm or deny that a check will “clear” without giving out any other information about the check-writer’s account.)

Me: “Sure, I can help you with that.”

(I pull up the account and discover that it will clear easily.)

Me: “Yes, sir, it will clear.”

Customer: “Great. Now, I want you to put a freeze on the funds so it will still clear tomorrow. I’m not from here, so I won’t get to my bank until then.”

Me: “I’m sorry, sir, I can’t do that.”

Customer: “Why not?!”

Me: “Since you’re not an owner of the account, I can’t do that.”

Customer: “Well, I just don’t understand.”

Me: “Sir, is your name on the account?”

Customer: “No.”

Me: “Then I can’t take any direction from you on what to do with it.”

Customer: “I’m not asking to take money out of their account. I am asking you to put a freeze on the funds so that they will still be there tomorrow. How hard is that?”

Me: “So, just to get this straight, you would like me to put a freeze on funds on an account that your name is not on, and you have no ownership claims on whatsoever?”

Customer: “YES! Is that so hard to understand?”

Me: “I still can’t do that.”

Customer: “WHY NOT?!”

Me: “Because your name is not on the account. I cannot do anything to this account because your name is not on it. This account is not owned by you. Is there anything else I can help you with today?”

Customer: “FINE!” *stomps out*

Coworker: “Did he really think that was an okay thing to do?”

Me: “I wonder about the general public sometimes…”

(Not the first time I’ve gotten a request to “freeze” funds on someone’s account, but definitely the most belligerent reaction!)

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