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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Caught In Her World Wide Web

, | Sacramento, CA, USA | Crazy Requests, Technology

(I’m a supervisor at a retail office supply company that sells web hosting packages to the public. One of the perks of purchasing through our store and not direct from the web host is that the packages come with a setup feature that allows users who don’t know code to click and drag elements onto their page and create a professional looking site.)

Customer: “I want your deluxe web hosting package.”

Coworker: “That’ll be [total], and here’s a print out telling you how you can get started setting up your website at home! If you have any questions, just call the web host’s customer service number and they’ll be happy to help.”

(The client pays for his purchase, then stands at the register and stares at my coworker.)

Coworker: “Was there something else?”

Customer: “Well, obviously. I need to know when you’re going to design my site for me!”

Me: “Sir, those packages are designed so that customers can set everything up from home. That’s what makes them different from a lot of other companies who sell web hosting packages. You don’t need to know any code to set your site up. It’s really very easy and the web host’s customer service agents can help you if you get stuck!”

(The customer becomes angry.)

Customer: “You didn’t tell me I had to do it myself! I paid for a website package! You should set it up FOR me!”

Me: “Sir, what you paid for was the web domain, a custom email, and space on the Internet to display your information about your company. We’re just [Store] employees; we aren’t web designers.”

Customer: “Unacceptable! You can’t just sell website packages to people and expect them to do it themselves!”

(This continues in a similar fashion for several minutes, while my co-worker tries to explain the whole idea of the web host’s package and how it’s user-friendly, even for people without any experience with HTML or CSS. Eventually, I make a decision.)

Me: “Look, we generally aren’t supposed to do this, but we’ll make an exception this time. My associates will help you set up the site, but it costs an additional fee for every half hour they spend working on the site setup.”

(Thankfully we had a miscellaneous $29.99 UPC which we were permitted to use for generic computer repairs at the tech repair desk. This customer ended up paying roughly $1 USD per minute for something he could have easily done himself!)

A Tale Of Two Cities

| Madison, WI, USA | Crazy Requests, Geography

(I am delivering to an address which seemed like it was out of our range. I get to the business and go upstairs. A lady helps me to the unmarked room of the woman who has ordered. I knock on the door…)

Woman: “Oh! You’re here. I didn’t even get a phone call. You know, the new guy you have there doesn’t know what he’s talking about.”

Me: “Oh?”

Woman: “He said I was in a different city.”

(Since she was out of our range, he recommended that she call the store that was in range. It happened to technically be in a different city.)

Me: “Well, I believe this store is a little out of our range.”

Woman: “Well, you figured out how to get here. It wasn’t that far, was it?”

(She digs around in her purse… babbling on as she does so.)

Me: “That will be $6.11.”

(She’s holding on to $7.00, but still wants to find the coins. She finds a quarter and starts handing me the money. She then realizes her “error” and takes back a dollar leaving me a whopping 14-cent tip!)

Me: “Would you like change for that?” *okay, so I had to be a bit of an a**-hole*

Woman: “No, you can keep it.”

(I’m gonna put the 14 cents in my piggy bank and someday I may be able to afford a gumball…)

Maybe They Moved Because Of You

| USA | Crazy Requests, Geography

Caller: “Hi, I’m at your store location in [City] and it’s not here anymore!”

Me: “I’m sorry; they had to move from that location when their lease expired. The new address is [Very Close Neighboring City, no more than ten minutes away].”

Caller: *scoffs* “Well, what am I supposed to do, then?”

Me: “…I’m sorry; you’ll have to go to the new location. It’s not too far away—”

Caller: “Well, now you’re going to make me drive twenty miles just to get a book?”

Me: “I’m sorry for the inconvenience but there’s nothing I can do about the location.”

(The caller huffs in disgust for a few long moments, apparently too enraged to speak. Then just growls out a bunch of angry words about how inconvenienced she is.)

Me: “Again, I’m sorry, but that’s all I can tell you is the new address.” *getting frustrated now* “What else would you like me to do for you, ma’am?”

Caller: “Well, make it come back here! I’m going to miss the Black Friday sales now because of you!”