Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!


License To Be An A**-Hole

| NC, USA | Bad Behavior, Crazy Requests, Popular

(I work the knife display and license-sale counter at a well-known sporting goods store. We are currently having problems with our state-issued fishing and hunting license printer, so there is a huge sign on both accessible sides of the counter informing customers that we cannot sell any licenses at this time. I am currently assisting a young lady who is looking for a knife for her husband’s birthday when a man walks up and strikes the other side of the counter behind me with his fist.)

Me: *turning to him, startled* “I will be right with you, sir.”

Male Customer: “You d***-well had better be. I am not going to wait here all day for service!”

Female Customer: *sensing an issue* “It’s fine if you want to help him first; I am still choosing, anyway.”

Me: *to Male Customer* “Yes, sir, how may I help you today?”

Male Customer: *waving his ID in my face* “Well, this is the license counter, ain’t it? So OBVIOUSLY I want a LICENSE, don’t I?”

Me: *pointing to the poster size sign he is currently standing right in front of* “I apologize, sir, but we cannot issue licenses at this time. The closest license retailer to us is on [Road five minutes away].”

Male Customer: *cramming his wallet back in his pocket* “You just don’t know how to print a f***ing license. Where’s someone else to help?”

Me: “Sir, you can have one issued to you on [Road five minutes away] by [Sister Store] or by [Competitor Store on same road]. We cannot print any licenses at this time. I apologize for the inconvenience.”

Male Customer: “I ain’t goin’ to [Road five minutes away] and I sure as s*** ain’t going to [Sister Store]. Where. Can. I. Get. A license. TODAY?!”

Me: “Sir, the closest place you can get one is [Road five minutes away] at [Sister Store] OR at [Competitor Store on same road].”

Male Customer: “Do you not understand…? Y’know what, NEVER MIND!” *storms away*

Me: “Have a great day!”

Male Customer: *shouting* “F*** YOU!”

Female Customer: *flabbergasted* “Does he know you work around knives? I would cut his balls right off!”


Just A Spoon Full Of Idiocy Helps The Medicine Go Down

| USA | Crazy Requests, Health & Body, Popular

(A patient has come in to be evaluated for an anxiety attack. He has a history of this in his chart, and has been prescribed medication for the condition.)

Doctor: “So, I see you’ve been here before for anxiety in the past. Was today similar to your previous visits?”

Patient: “Yeah. It’s just that I’ve been getting more and more anxious lately.”

Doctor: “When did your symptoms start getting worse?”

Patient: “Oh, about three months ago when I stopped taking my anxiety medications.”

Doctor: “So… you are saying you stopped taking your medication and now your symptoms are getting worse?”

Patient: “Yeah. I read somewhere that pills are bad for you, so I just stopped taking everything.”

Doctor: “I… Well, if you won’t take any medications, what exactly were you hoping we could do for you today?”

Patient: “Fix me! But, like, without medicine?”


One Big (Alco)Hole In Their Plan

| ON, Canada | At The Checkout, Crazy Requests, Criminal & Illegal

(I live near the Canada-US border, Canada side. It’s about nine o’clock at night and I’m working the front end of grocery store. A small group of people who look to be in their late teens or early twenties walk up to me.)

Customer #1: “Can you tell us where to find the alcohol in here?”

Me: *taken aback* “We don’t sell any.”

Customer #1: “Really?”

(At this moment it dawns on me that they’re probably from over the border, coming to buy alcohol here because we have a lower drinking age.)

Me: “Yeah. We… don’t sell alcohol in grocery stores in Canada. In general.”

Customer #2: “You’re kidding, right?”

Me: “Err… we don’t have a liquor license. It’s against the law for us to sell any.”

Customer #1: “Don’t you have something?”

Me: *shrugs sheepishly* “We have mouthwash.”

(I ended up directing them towards places that are allowed to sell liquor, though I have no idea if they were even open at such a time of night. They just couldn’t get over the fact that the grocery store didn’t sell any!)


The Color Of Laziness

| Albuquerque, NM, USA | Crazy Requests

(I’m working in a computer lab, when a student approaches the desk.)

Student: “So, do you guys have color printing?”

Me: “Not in here, but just down the hallway by the elevator we have a color printer.”

(It is a distance of maybe 15 meters.)

Student: “You mean I have to walk ALL THE WAY over THERE?!”

Me: “Well… I could give you a piggy back ride?”

(The student stared at me blankly and left. The sad part is, he had to walk MUCH farther than that just to get into the computer lab.)


It’s Too Much Trouble To Troubleshoot

, | WI, USA | Crazy Requests, Extra Stupid, Popular, Technology

(I work in an inbound call center that works as a hardware help desk for veterinary clinics who purchase our products. On a relatively slow day for us, I get the following phone call.)

Me: “Hardware Support. My name is [My Name]. How can I assist you?”

Customer: “Yes, I am having trouble with our label printer.”

Me: “I can help you with that. On which computer are you having problems with this printer?”

Customer: “Several of them.”

Me: “Okay, I can check on the server for you to make sure it is shared correctly, but I also need to be remoted in to check on the ones you are having problems with.”

(At this point I give the customer a session code to put into the server so I can remote in and check settings.)

Customer: “Thanks, I will put that into the computer. Have a great day.” *hangs up*

(I am slightly confused as we need the customer on the line to troubleshoot any printer problems as when we print pages we don’t actually know if it prints. So I call her back.)

Customer: “[Clinic], how can I help you?”

Me: “Hi, you called in about needing help with your label printer; I need someone on the line to troubleshoot the issues with me.”

Customer: “Well, we are really busy here. Can’t you just do it?”

Me: “Unfortunately, I am not sure what the problem is and I can’t just guess. If you are having problems printing I can check the settings on the computers you are having problems with, but if I print anything, I won’t know if it worked.”

Customer: “Well, I don’t know what computers are having the problem, so you will just have to figure it out.”

Me: “Ma’am, I don’t have the ability to do that unless I get remoted into the computers with the problem.”

Customer: “I have 30 computers and I just don’t have the time to walk around and find out which ones have the problems and which ones don’t. I have 20+ customers standing in line waiting to be checked in for the weekend. You just need to fix it.”

(Unsure how to proceed, I explain the issue to one of my colleagues. He suggests to explain to the customer exactly what she is asking me to do and what steps would have to be taken for me to complete the troubleshooting.)

Me: “Ma’am, for me to do what you are asking I would have to remote into every computer, kick off the person currently working and check the settings, print a test label, then call you back to see if one printed. I would have to do this 30 times and interrupt your work each time.”

Customer: “There has to be another way. Just fix it.”

Me: “There is another way. If someone could find out for me what computers are not able to print, I would only have to access those computers and speak with that one employee.”

Customer: “I don’t have time to have one of my employees do your job. Forget it. I don’t know why we pay for you to fix things when we are the ones who have to fix them.” *she hangs up*

(I sat for a moment and a colleague walked up to me and explained that every time she called in, if she needed to help or it took longer than five minutes, she hung up on us. We have since stopped supporting her clinic.)

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