Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Attack Of The Customers

| IL, USA | Crazy Requests

(Things customers have said to me today that I thought were jokes… and weren’t:)

Customer #1: “What’s this sale you have going on?” *I explain it* “Oh, but that’s not the stuff I came in for. Can you change it?”

Customer #2: “Last month this was on sale. I want that price.”

Customer #3: “I want a yellow marker.” *I ask for clarification because we have at least 20 types of markers for all different mediums* “I said yellow. That kind. Kids… can’t listen for three seconds…”

Customer #4: “Hmm… I don’t like that price. You need to change it for me. I prefer around [smaller amount].”

Customer #5: *after doing a price check* “You are really annoying me right now. I don’t like that price at all. This is so frustrating that you are telling me this.”

Customer #6: “It’s disgusting that you don’t sell groceries here. Why do you make me go to TWO stores each week?”

Coupon And On And On, Part 4

| TX, USA | At The Checkout, Crazy Requests

(It is a few days after our last sales have ended and new sales were added. We have to take down old sale tags and throw away paper ads with coupons in them and make way for the new ones. I’m opening, so I perform my usual duties and get the store ready for customers. I have just thrown away some old paper ads that were under my register because someone had forgotten to the other night. No biggie. I continue opening and finally get the sign on and prepare for the day. Within 10-15 minutes, a customer comes in. I politely greet her, but she ignores me and goes down an aisle. Eventually she comes to my register, ready to check out, and I’m about to complete it.)

Me: “All right, that will be $28.52, ma’am!”

Customer: “Hang on a sec.”

(I watch her walk over to our trash bin and dig out the old paper ads.)

Me: “Umm, what are you doing?”

Customer: “There’s coupons in here I can use.”

Me: “I’m afraid there isn’t. Those are expired, so their codes will not work in the system anymore.”

Customer: “That’s ridiculous.”

(I figured she was going to give up and come and pay for her purchases but I see her starting to tear out coupons from the paper ads. I take a deep breath, knowing what I’m about to have to deal with. She comes back to the register and puts the expired coupons on the counter. I try not to notice what she just did.)

Me: “All right, $28.52, please.”

Customer: *pushes the expired coupons towards me* “You forgot these!”

Me: “I’m sorry ma’am, they’re expired. There’s no way I can accept them. The computer will reject their codes.”

Customer: “You could’ve told me that ten minutes ago!” *storms out of the store, leaving behind her items*

Manager: *pops his head out of his office* “Uh… what just happened?”

Me: “It’s a Monday morning. That’s what happened. Only seven more hours to go…”

Coupon And On And On, Part 3
Coupon And On And On, Part 2
Coupon And On And On

The Gift Card That Keeps On Giving, Part 3

| USA | At The Checkout, Crazy Requests, Hotels & Lodging

Customer: *on phone* “Say, can we pay with a gift card?”

(I recall that people have paid with a gift card.)

Me: “As long as when I swipe it, it goes through.”

Customer: “Great!”

(Hours later…)

Customer: “Hi! Here’s my card!”

(I swipe it and it says declined.)

Me: “I’m sorry, but it was declined. You’ll have to pay it another way.”

Customer: “But you said that I could use it!”

Me: “If it goes through, I said.”

Customer: “Details, schmetails…”

The Gift Card That Keeps Giving, Part 2
The Gift Card That Keeps Giving

Likes To Toy With Other People’s Purchases

| USA | Bad Behavior, Crazy Requests

(My family is having a garage sale. I’m in my early teens, and I’ve decided to part with a collection of plastic horses. A very old woman hobbles around, looking at all of the toys, before stopping in front of my horses.)

Old Woman: “Oh, these are perfect! I’ve been looking for something for my granddaughter’s birthday, and I know she would love these! She’s always loved horses.”

Me: “I’m sure she will! How old is your granddaughter?”

(She and I chat for a little bit, and I like this grandmother more and more with everything she says. She’s clearly very sincere about wanting something special for her granddaughter. When she asks the price for the collection, I decide to sell them for less than I’d planned.)

Old Woman: “Thank you so much! I just need to run to my car to get my purse.”

(I wait by the horses while she hobbles back to her car. While she’s looking for her purse, a younger woman pulls up to the house, jumps out of her car, and starts snatching up armfuls of anything that looks like it’s in good condition. She comes up to the toy table and reaches for my horses.)

Me: “Oh, sorry, but someone already claimed these.”

Young Woman: “Well, I’m going to buy them.”

Me: “I’m selling them to that woman over there. She’s just getting her purse.”

(The woman looks around and sees the old woman coming back. She lowers her voice and acts all sneaky about it.)

Young Woman: “She hasn’t paid for them yet, so they’re still up for grabs! Quick! Give them to me!”

Me: “No. These are mine to sell and I’m giving them to her. Sorry. My sister has some other toys over there you can look at.”

Young Woman: *catching a glimpse of something she likes at my sister’s table* “Ugh. Fine. Your loss.” *she leaves and begins snatching up more things seemingly at random*

(I might not have made as much money as I could have, but seeing the older woman so happy with her gift for her granddaughter makes me smile even now years later.)

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Has No License To Be Psychic

| Toronto, ON, Canada | Crazy Requests

(I work for an electronic toll road and we often get vehicle updates from our customers. This situation happens more often than it should.)

Me: “Thank you for choosing [Company]. My name is [My Name]. How can I help you?”

Customer: “Hi, I’m calling to update my license plate number. I got a new car and want to add it to my account.”

Me: “That’s great! Congratulations on the new car. What is the new plate number?”

Customer: “Oh, umm… I didn’t know I would need that.”

Me: “Has your license plate changed?”

Customer: “Yes.”

Me: “And you would like to add the new plate to the account?”

Customer: “Yes.”

Me: “Then I will need to know the plate number so I can add it to your account.”

Customer: “Can’t you just find it for me?”

Me: “I don’t know where I can possibly look to find it. I’m afraid you’ll have to call back with the new information or add it to the account online.”

Customer: “You people are impossible!”

(I’m very sorry that I wasn’t gifted with psychic abilities in order to guess your plate information.)

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