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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Leaving Only With Emotional Scar(f)s

, | UK | At The Checkout, Crazy Requests, Popular

(I am a volunteer in a charity shop. There is nowhere to store personal belongings, so I put my handbag under the counter and my coat and scarf on the back of the cashier’s chair – this is also behind the counter. I am sitting on the chair. A customer is about to pay for a book, and spots my scarf. There are several scarves for sale in the shop, including in the window display.)

Customer: “Can I see that scarf, please?”

Me: “Which one?”

Customer: “There.” *points to my scarf*

Me: “Oh, sorry, that’s mine. We have lots of others around the shop.”

Customer: “Yours? What do you mean?”

Me: “It’s mine; it belongs to me. It’s not for sale.”

Customer: “Of course it’s for sale. You can’t just keep anything you like the look of. I want to buy it. How much is it?”

Me: “No, sorry, it’s mine. It’s not from the shop. It’s really not for sale.”

Customer: “Yes, it is. How much?”

Me: “It’s MY scarf, I wore it to come to work this morning, it BELONGS to me, and it is NOT for sale. I can’t be much clearer.”

(At this point the customer glares at me and starts to walk AROUND the counter, looking at my scarf and is obviously just going to grab it. The other customers are staring at her in disbelief. I take my scarf from the chair and stuff it under the counter with my handbag, and physically stand in front of the customer so she can’t get round to the cashier’s area.)

Customer: “Hey, I want that! You can’t just hide it and keep it for yourself.”

Me: “Yes, I can, because it’s mine. You are not buying it. I am not going to sell it to you. Now, do you want the book?”

(She stands and glares at me, then throws the book onto the counter and stomps out of the shop, shaking her head and making comments about how rude I am and how she can’t believe how I treated her.)

Next Customer: *after a few moments of stunned silence* “So… how much for your coat, then?”

Netflix And Won’t Chill

| Omaha, NE, USA | Crazy Requests, Movies & TV, Popular, Technology

Me: “How may I help you today?”

Female Customer: “I was trying to watch something on demand and it would go through. Why is that?”

Me: “Well, ma’am, there is an outage for your area for that service at the moment.”

Female Customer: “How the h*** is that supposed to help me? I want a forty dollar credit on my account.”

Me: “Well I would be glad to credit you for the day of service for the inconvenience.”

Female Customer: “Listen here, you son of a b****! I want a forty dollar credit because this is ruining my night. Do you have any idea how much I want to watch my shows?”

Me: “I understand and apologize, ma’am, but there are a lot of people affected by this issue at the moment. You’re not the only one and we can’t give everyone a forty dollar credit.”

Female Customer: “I don’t give a d***! This is my night to watch my shows. My account is more important than theirs! You can handle them on your own time!”

Me: “Ma’am, if you want I can credit you for the day and then if you like I can send a field technician out to you tomorrow after the outage to make sure your services are working fine.”

Female Customer: “Whatever! Just give me the credit! How much is it?”

Me: “Five dollars.”

Female Customer: “Was that so hard?”

(I should add that I may have “forgotten” to tell her about the charge for the technician.)

Married To The Job

| Clifton, NJ, USA | Crazy Requests, Spouses & Partners

(It is about five minutes before the end of my shift and I have just escorted a customer to the product he wanted.)

Me: “Is there was anything else you need?”

Customer: “No, thanks; I have everything. Thank you for your help.”

(When I turn around, I see my husband standing a few feet away, waiting for me to finish my shift. I told him I had to clock out and gave him a quick kiss. From behind me I hear my previous customer ask with a chuckle and wink:)

Customer: “What do I have to do to get customer service like that?”

Me: “You’d have to marry me; this is my husband!”